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“Cape Town's best city hotel!”

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Urban Chic Boutique Hotel
Ranked #90 of 106 Hotels in Cape Town Central
Miami, Florida
1 review
“Cape Town's best city hotel!”
5 of 5 bubbles Reviewed 14 October 2010

I recently returned from South Africa after an incredible honeymoon,my spouse and I had the privilege of staying at the Urban Chic Hotel in Cape Town ,recommended by our travel agent. We loved the room the hotel had prepared for us,it had a view of Table Mountain. As a bonus the hotel offered us a bottle of sparkling wine a fruit platter,which was quite a nice gesture. The staff was wonderful and planned all our tours and recommended great restaurants within walking distance. Longstreet is quite busy at night ,so it does get a bit loud over the weekend but we hardly felt it cause we slept like logs,after a long day of sightseeing.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Worldclasstraveller0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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284 reviews from our community

Traveller rating
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    90
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    30
    34
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 October 2010

Stayed in this hotel at the end of a short trip to Cape Town for a friends wedding. If you want a hotel that's close to bars and restaurants with easy access to Cape Town's tourist attractions then I couldn't recommend this hotel more. Opening the curtains to a view of Table Mountain wasn't bad either. Highly recommended. A word of note mind you, the walk in rate for this place was cheaper than Laterooms so it might be worth booking direct through the hotel.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marlonbunyip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 2 October 2010

The Urban Chic is a comfortable, generic hotel in a good location, right on Long St. We stayed in room 602, on the top floor, and this large, corner room had a fantastic view of Table Top mountain. The view more than made up for the shortcomings of the hotel - the breakfast was very ordinary, and although all the fittings and furnishings were fine and everything was clean, it did look a bit tired to us. Service was very good.

During the stay, the hotel had barely any guests.

Other reviewers have complained about street noise at night, but we didn't find it to be loud.

Our tip would be to skip the breakfast, and wait for a coffee shop to open on Long St.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cjm33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 September 2010

A good choice in the center of Cape Town. Large, comfortable room. About a fifteen-minute walk from the convention center on a central street that we felt comfortable doing. The complementary parking in a secure garage was a plus. Most exceptional was the friendliness and helpfulness of Taryn and the reception staff, who went out of their way to recommend things to do both in the city and outside. The breakfasts are special as compared to other hotels and guest houses - don't miss the salmon and scrambled eggs.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albufeira, Portugal
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 8 May 2010

I've stayed here twice with my fiancé, and loved it each time. It can get a bit noisy.... but it also provides a lovely view and easy access to the nightlife in Long Street.
We had a great experience with the restaurant, the food and cocktails were great. The rooms are comfortable, very chic & artsy.
I believe it is worth the stay.

  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKDC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanChic172, Manager at Urban Chic Boutique Hotel, responded to this review, 10 May 2010
Thank you very much for your positive feedback!

I see you scored us 5/5 for value, location, rooms and cleanliness and 4/5 for service and sleep quality!

We look forward to welcoming you back to Urban Chic soon!

Siranne Ungerer
Operations Manager
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Nairobi
1 review
3 of 5 bubbles Reviewed 6 May 2010

Agreeable room decor, artsy photographs in lobby and restaurant area, comfy beds, high power shower. Cramped and run down reception area - some chipped marble tiles on floor, exhausted looking couches and cushions. Terrible breakfast - omelette swimming in oil, runny pancakes, cutlery missing from tables - french toast was good though and only one waitress. Staff members generally didn't care about complaints and were defensive. Super noisy at night - don't stay here if you want a good nights sleep -

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rehema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanChic172, Manager at Urban Chic Boutique Hotel, responded to this review, 10 May 2010
Please see the response sent on 05 May 2010 to your Tour Operator in relation to the complaint sent to her in April by your group. The Tour Operator was happy with our response.

Hi Ince,

Firstly with regard to the clients comments about the amount that they paid per room, I think you can agree that our rates are very competitive for the quality and service that we offer in the 4 Star market.

On the noise issue, we have close to 8000 people a year coming through our doors and if you look at our comments on Trip Advisor for example we have a 4 out of 5 score rating and this pertains to the overall standard of the hotel, including décor, cleanliness, location, service and the overall enjoyment of the stay per individual guest.

With regards to Ms. Masinde’s comment “The hotels lobby, gallery cafe and dining area were also quite rundown and the staff were generally apathetic when it came to offering service - especially during breakfast “

Urban Chic Hotel has been selected as 1 of 5 FINALISTS in the 2010 AA Travel Guides and American Express Accommodation Awards in the category: Boutique Hotels. We pride ourselves on our modern and very chic décor and especially on the quality of our service. The AA Travel Guides and American Express Accommodation Awards are based on guest critiques that stay at our hotel, and as they are numbered, we can’t not send bad critiques and only send good ones as we would be disqualified. The critiques grade the hotels on a scale of 1 – 5 for Décor, cleanliness, guest services, customer service, amenities and many other criteria.

The fact that Ms Masinde thinks that we lock the revolving door due to being afraid of thugs, shows her naivety with regards to the crime levels in South Africa and we are just displaying an acute awareness of reality, and with regards to security, we have a doorman at the front door, and 16 CCTV cameras that are being monitored on a 24 hours basis by our security firm. We also have security card access to all room doors which record who had entered the room, what time they had entered the room, and whether the person entering was a staff member, management or a guest. We also have radio transmitted armed response through ADT 24 hours per day, that can literally be on site within minutes. Over and above all this we have the CCID (Cape Town Central Improvement District) which have guards patrolling the city centre (including Long Street) 24 hours a day and are easily identified by their bright neon bibs. So as you can see the security and safety of our guests is of utmost importance to us, and we have never had any incidences in the past where as guest has felt unsafe or unsettled while staying with us.

Most of all we are disgusted at the defamatory statement that our hotel lobby, The Gallery café and dining area are run down, as we are an owner run, designed and maintained property that pride ourselves on our excellent attention to detail. You and your staff are welcome at any time to come and view our property to ascertain this for yourselves.

As far as the carpet issue is concerned, unfortunately the guest that had checked out the previous day had spilled Red Wine on the carpet, and so we did not have an opportunity to replace the carpet. Also as the Jazz Festival was coming up that weekend and we were already fully booked, we explained that we would have to wait until after the Jazz Festival to get someone out to take measurements, quote us and replace the carpet. We did however offer Ms Masinde a different room on a higher floor which had an impeccable carpet, and better views of Table Mountain. I am sure she would have been very happy with the new room, but she declined it and did not want to move. We even sent up a fruit platter and a bottle of wine to apologise for any discomfort or inconvenience that we had caused, which in all due respect was something that was out of our control.

I think Ms. Masinde was ultimately upset by the fact that we could not replace the carpet in her room straight away, and unfortunately sometimes when you start your holiday on a negative, it is difficult to see the positive. She had asked us for a refund for her room, which we explained to her would be impossible, and we ultimately feel that this is the reason for her complaints to you.

If you have any further queries, please do not hesitate to contact us.

Warm regards,

Siranne Ungerer

Operations Manager


Please also refer to previous reviews posted here by other guests on March 18th, March 16th and February 14th
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Stockton, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 10 April 2010

Prepaid reservations at this hotel. Upon arrival the clerk could not locate our reservations. We were in the very small lobby approx. 2 hours before getting to a room. After finally going to the room we walk in and there is one double bed for two ladies. Twin rooms were requested for an all ladies group. This took about another hour to resolve. Even with that two ladies were forced to sleep together.The rooms do not have closets or dresser drawers to put your things away. Long street due to the clubs restaurants is quite loud way into the night/morning. The hotel was suppose to be non smoking but smoking allowed in the lobby bar which trickles upward and into your room. The staff is very friendly and helpful. Oh must not forget. The bathroom is open air without doors. Ok for couples but not otherwise. We made it through our 5 night stay, The property is rated as a luxury hotel. Not so, at least not by U.S. standards. Located on Long Street across the street from Mama Africa Restaurant.
The hotel has a very compact layout. Everything goes up verses being spread out.

  • Stayed October 2009, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherryladyonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanChic172, Manager at Urban Chic Boutique Hotel, responded to this review, 5 July 2010
Thank you for your review!

We value your feedback as this gives us the opportunity to challenge any weaknesses we might have and enables us to strive for better standard and service to visitors. I noticed that we scored 3/5 for our rooms, we scored 2/5 for our location, we scored 5/5 for cleanliness, 3/5 for our hotel service and 1/5 for sleep quality.

The score shows us that you enjoyed three aspects of the hotel, our rooms, cleanliness of our rooms and public areas, hotel staff and friendliness. We scored less on Location and Sleep Quality where we feel that it might have something to do with the fact that Long street was busier than normal which was in April during the Jazz Festival (International Event), Long street is known as the after-party district for such big events.

Your bookings had been pre-booked and paid with a travel agent, thier might have been a problem during registration as a number of rooms had been reserved for the group, the original rooming list forwarded to us from the travel agent had been changed as group members arrived requesting to share with friends etc thus causing confusion to later arrivals.Of our 20 rooms we have a total of 5 twin rooms, most of which were allocated for the group as per your rooming list, again going back to the change in the room allocation as the group arrived, there might have been a swop of room categories from twin to double and then back to twin which took our night manager a few minutes to change over. The rooms have large closets, we have a closet with our mini-bar beverages and snacks, coffee & tea making facilities, above these facilities are shelves for clothing items. Along side this cupboard is a closet for hanging items and draws for packed items. The electronic safe is also found in this closet too. Our closets have been built by keeping in mind the length of stay and occupancy per room for our travellers who stay on average five days to one week. The noise experience was due to the Jazz Festival in April 2010, an annual event which attracts visitors from all over. The hotel rooms are non-smoking & the cigar lounge on the ground floor is the only available area for visitors to smoke, the patio doors of the bar is not kept open so we can't understand how smoke managed to trickle up three floors to your bedroom balcony. Some bathrooms are inter-leading with the bedroom. The bathroom does have a sliding bamboo and wood screen which blocks out the bedroom for privacy, fine for couples or single travellers sharing, we have had no complaints about this before but we will monitor feedback from other visitors and based on the feedback we would consider making necessary changes in the future.

We sincerely hope that we might have the opportunity to welcome you back to our hotel

Kind regards
Urban Chic Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Urban Chic Boutique Hotel

Property: Urban Chic Boutique Hotel
Address: 172 Long Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#67 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Urban Chic Boutique Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more   less 
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Also Known As:
Urban Chic Boutique Hotel Cape Town, South Africa

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