I am utterly disgusted in the service from the spa at Romney Park. I bought a voucher a month ago for a treatment including a facial, back massage and manicure or pedicure. The treatment, stated on the voucher, was for 2hrs 15 min.
My appointment was for 17:00. Once my treatments were complete and I went back to the changing room, I checked my watch and saw that the time was in fact 18:20!
The treatment was to end at 19:15!
When I questioned the therapist about this, she just starred at me with a blank face and replied that she did not know how my treatments could be 2hrs 15 min.
I then requested to speak to a manager at the spa, which was off duty. And then requested to speak to a manager at the hotel, which was also off duty!
This is a 5 star hotel! What kind of service is this?More
- Free Wifi
- Free Parking