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“Mandela Rhodes”

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Mandela Rhodes Place Hotel
Ranked #33 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 18 February 2012

One of the best apartments I have stayed. Very central and easy access. The C block and the tower blocks are great place to stay. All the staff are friendly and very helpful. Alastair was very helpful organizing tours. He made my stay at this hotel very pleasant. He also took time out to talk to us everyday to see how we spent our day. Also very grateful to him as he made sure my cab on leaving day was booked and helped with my luggage to my cab( despite not being his job). I also was very impressed with the hotel as my checking time was at 1pm but they checked me in early. They were also relaxed on the checking time out. Only one problem was the free shuttle from the hotel to V&A waterfront. They did not depart on time and failed to turn up at the waterfront to collect us on one occasion. They were happy to refund my fare on this occasion.

  • Stayed: February 2012, travelled with family
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1  Thank raj p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 22 February 2012

Dear Raj P

I'm happy you enjoyed your stay with us as we strive to build lasting relationships with our guests.
Your comment has been noted and passed on to our staff.
We sincerely apologise for the inconvenience that was caused to you in regards to thye shuttle not arriving on time, we hope it did not cause a damper on your travel.
With that said, we hope to see you once again.

Kind Regards

Desmond O'Connor
GENERAL MANAGER

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705 - 711 of 1,013 reviews

Reviewed 11 February 2012

Staff was friendly and wonderful welcome from the reception staff and Diana very welcoming.

  • Stayed: February 2012, travelled as a couple
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1  Thank Inger J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 22 February 2012

Dear Inger J

Thank you for your wonderful feedback.
Its always nice to have South Africans always travelling within the country.
It makes me extremely proud when we have lived up to the ethos of “Ubuntu” and with this have created an exceptional experience for our guests. This in turn will hopefully ensure that Mandela Rhodes Place stays your “home” when visiting Cape Town.

We look forward to welcoming you back.

Kind Regards

Desmon O'Connor
GENERAL MANAGER

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Reviewed 22 January 2012

Excellent rooms, massive and well equipped (I've stayed in a 1 and 2 bed). I'm on my own but this would be brilliant with the family as there is a full kitchen including washing machine and dishwasher. Close to long street if you like that sort of thing and 5 mins in a cab (15 min walk) to v&a etc. Long street, whilst a bit backpacker (I'm too old for that sort of thing) has staggeringly cheap food and is 3 mins walk.

Room Tip: Get the biggest you can as they are worth the tiny price increase
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  • Stayed: January 2012, travelled on business
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1  Thank ManchesterMartin70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 February 2012

Dear ManchesterMartin70

It excites me when i get great reviews such as yours about our hotels, as we pride ourselves in making memorable stays for our guests.

I'm also glad that you had taken the time to view the surrounding areas, as our location is nicely based for a variety of sight seeing including being withing walking distance to the museums, greenmarket square and a range of shopping areas and malls in which i'm sure you managed to enjoy.

We look forward to welcoming you back again in the future.

Kind Regards

Desmond O'Connor
GENERAL MANAGER

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Reviewed 9 January 2012

I stayed in an apartment in this Aparthotel over Christmas 2011. I found the apartment to be of good size and got a reasonable discount of the published rate. The only disappointment was the pool area which was not serviced except by phone. There were no cushions for the sunbeds and no bathing towels supplied. Surely a serviced pool would pay for itself. The retail area downstairs could do with a bar.

Room Tip: Call local management to get the best deal. Get an aparment facing the pedestrian street adjoining.
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  • Stayed: December 2011, travelled with family
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2  Thank Sailor_30041962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 February 2012

Dear Sailor_30041962

We appreciate your comments on tripadvisor regarding our hotel and thank you for noting out areas that required improvement.

Christmas was an exciting time and excessively hot, so i do understand your frustration in regards to the pool area not living up to your expectations.
I would like to offer my sincerest apologies for the inconvenience that was caused and hope this was not a huge blunder to your stay and hope you will offer us the opportunity to rectify this on your next stay.

On your next stay, i will be looking forward to meeting you on arrival.

Kind Regards

Desmond O'Connor
GENERAL MANAGER

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Reviewed 5 January 2012

To put it simply - we will go back to this hotel. Fantastic, well established in the heart of CT.
We are a family of 4 and had a most enjoyable stay for a week in a two-bed executive apartment. This apartments has everything from fully fitted kitchen to well equiped lounge, dining and bedrooms. Will go back there...without doubt

  • Stayed: December 2011, travelled with family
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Thank rezab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 February 2012

Dear Rezab

We aknowledge and appreciate your feedback and this has been forwarded to our team members and through your constant feedback and we are able to improve our standards.

We look forward to seeing you in the future.

Kind Regards

Desmond O'Connor
GENERAL MANAGER

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Reviewed 3 January 2012

Our family of 5 stayed here for 4 nights during the visit to Cape Town and we enjoyed our stay here. We had a Platinum Suite in the Tower block which comprised of 2 bedrooms, each with own shower, large living and dinning room as well as kitchen/bar which was fully furnished with refrigerator, microwave, washer, crockery, etc. Our balcony overlooked St George's cathredal and it was a great setting.

The location is very central. It is on the corner of Wale and Burg street, next to St. George's mall and the Greenmarket square and across from the Company gardens. Long Street is a hop and skip away. Terrific location to explore central and historic Cape Town.

The hotel has an excellent restaurant Doppio Zero which we highly recommend. Parking is also available in the hotel which was very convenient.

Some of the hotel's policies are a bit quirky -- example one had to go down from our 11th floor to the reception to pick up pool towels (and pay a deposit) and then go back up to the pool on the 8th floor and then back again to return them and back to your room! But besides such an odd irritant, the hotel is superb.

Room Tip: Tower block Suites are great
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  • Stayed: December 2011, travelled with family
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Thank L00K-See
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 February 2012

Dear Look-See

Thank you for visiting us at Mandela Rhodes Place Hotel and Spa.

I'm very delighted to hear that you enjoyed your stay with us and found the location as well as the room to be of great convenience to you.
We always try our outmost best to ensure that all guest feel at home away from home.
I have noted your comment regarding our pool towel procedure and we are current in the process of revisiting it.

We look forward to welcoming you back to Mandela Rhodes Place Hotel and Spa in the hopefully not too distant future.

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Reviewed 29 December 2011

This is the classic example of a hotel that fails to deliver the 4 star service expected!

The room we were given was meant to be a junior suite but it was a disaster! We were on the first floor above the restaurant with the bedroom window facing the hotel atrium, which was noisy all times and there was no way you could open the blinds without the entire hotel seeing into your bedroom; the living area was above the restaurant, always noisy and smelly with a 'wonderful view' of a noisy side street.
The service was awful! The bedsheets had old, dried chewing gum on them and when I called housekeeping they've pun a clean sheet on, which was also stained. We've had an issue with the safe and it took some 4 people to come by until it got sorted.
In all correspondence with the hotel we weren't told once that this was a self catering accommodation, So we had 2 bags of tea for the whole 4 nights we stayed. We were also charged for parking per night and the broadband was chargeable as well (at pricey rates too) - this wasn't mentioned by the hotel either.
The only upside to this hotel was it's central location in the City Bowl.

Room Tip: Avoid the first floors as it can be quiet noisy. Also, try and get a room away from the main atrium...
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  • Stayed: December 2011, travelled as a couple
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1  Thank DanaFleseru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 31 December 2011

Dear DanaFleseru,

Thank you for visiting Mandela Rhodes Place Hotel and Spa recently. By means of this response please accept my introduction as the GM of the Hotel. I have read your comments about the poor service levels and the overall appearance of the Hotel and I must admit it saddened me.

Please be assured that it is not the standard in which we pride ourselves, and I am sure what you have been accustomed to during your many travels. Your comments have therefore been distributed to the entire team here and will be addressed accordingly and measures are being put into place to ensure that we lift the bar once more.

We are constantly aiming to ensure that our guests experience the very finest service and standards at Mandela Rhodes Place Hotel and Spa, and with this in mind please accept our sincere apologies for the horrendous experience you had whilst here.

It is evident from the many reviews on Tripadvisor that we get it right most of the time but this was not so during your visit.

We trust that this has not detracted from your South African experience and that you will visit our beautiful country again.

Kind regards

Desmond O’Connor
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandela Rhodes Place Hotel

Address: Wale Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Spa Hotel in Cape Town Central
#20 Family Hotel in Cape Town Central
#29 Romantic Hotel in Cape Town Central
#33 Luxury Hotel in Cape Town Central
#41 Business Hotel in Cape Town Central
Price Range: £75 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mandela Rhodes Place Hotel 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Mandela Rhodes Place Hotel Cape Town Central
Mandela Rhodes Place Cape Town
Mandela Rhodes Place Hotel Cape Town, South Africa

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