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“A must stay hotel”

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Mandela Rhodes Place Hotel
Ranked #39 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 2 September 2013

I have been to Capetown four times now and this hotel is the best I have been in. What stood out were the friendly and extremely reception staff, who for a single traveller like myself, made me feel very welcome. Nothing was too much trouble for them. The spa was excellent too and my room was kept spotlessly clean. Thank you.

  • Stayed: August 2013, travelled solo
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Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 9 September 2013

Dear Alan J,

Many thanks for the lovely review you posted recently here on TripAdvisor about your visit to our Hotel. I especially appreciated your comments about my team and must admit it fills me with pride to know that we get it right.

I trust that this will ensure that Mandela Rhodes Place stays your "home" of choice when here in Cape Town.

Kind regards

Desmond

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 - 625 of 1,072 reviews

Reviewed 28 August 2013

- the location is location
- perfect service
- perfect hospitility
- staff are very helpful
- taxi cap is available at the hotel
- close to all shops and supermaket
- over all the hotel is perfect..
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Room Tip: very nice and clean
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  • Stayed: August 2013, travelled with family
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Review collected in partnership with Skoosh
Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 29 August 2013

Dear Mohammed A,

Thank you for visiting Mandela Rhodes Place Hotel and Spa recently. My team and I are delighted to note from your survey, that you enjoyed your stay with us here at the Hotel.

It makes me extremely proud when we have lived up to the ethos of “Ubuntu” and with this have created an exceptional experience for our guests. This in turn will hopefully ensure that Mandela Rhodes Place becomes your “home” when next in Cape Town.

We look forward to welcoming you back to Mandela Rhodes Place Hotel and Spa in the hopefully not too distant future.

“Wamkelekile” (Xhosa – Your welcome)


Desmond O’Connor
GENERAL MANAGER

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Reviewed 23 August 2013 via mobile

Highly recommended, great room (602 Winery), localization and staff. Breakfast not included, but we bought some food at a store close by and we had everything we needed in The room!
Pool was not available.
Desmond, The manager, is very helpful and polite. Great guy to be in this position.

  • Stayed: August 2013
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Thank Livia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 29 August 2013

Dear Livia M,

It was indeed great to have met you too and I must admit your comments made a blush somewhat. I enjoy my job and it is times like this that I read these kind of comments that make me realise why I do what I do. I am glad that you enjoyed your stay and look forward to the pleasure of your comapny again in the hopefully not too distant future.

Kind regards

Desmond

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Reviewed 21 August 2013

Recent stay in Superior 2 bedroom apartment was excellent. Apartment was clean comfortable of very good size and excellent location. Daily parking convenient and inexpensive. Hotel services were very good including taxi arrangement to airport. The on-site restaurant and cafe very good in both quality and service. Overall an excellent and hard to beat option especially for families.

Room Tip: Windows are not well insulated and you will have street noise--probably impossible to avoid in any r...
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  • Stayed: August 2013, travelled with family
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Thank iqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 23 August 2013

Dear Iqq,

It was a delight to have read your lovely review about your recent experience here at Mandela Rhodes Place Hotel and Spa with my team and I.

I trust we were able to create a memorable stay for you and so much so that you will come back and visits at your earliest convenience,

Kind regards

Desmond

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Reviewed 19 August 2013 via mobile

The luxurious apartment hotel is central located in Cape Town, with efficient and friendly staff. Good access to the main attractions of that beautiful city. Has indoor parking (extra charge) with direct connection to the hotel's lobby. Highly recommended!!

  • Stayed: August 2013
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Thank Julyse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 23 August 2013

Dear Julyse,

Thank you for the kind words as per your review on TripAdvisor recently. It makes me extremely proud when we have lived up to the ethos of “Ubuntu” and with this have created an exceptional experience for our guests. This in turn will hopefully ensure that Mandela Rhodes Place becomes your “home” when next in Cape Town.

Kind regards

Desmond

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Reviewed 5 August 2013

Our annual holiday takes us through Cape Town and this was our fourth stay at Mandela.

We booked a double platinum suite as per previous visits and knew what to expect. The suite is large and includes a good sized kitchen, dining bar, large lounge, balcony and 2 large en suite bedrooms.

Our experience on previous visits was of fabulous staff and impeccable service and this remains true despite the change of management agent. We were greeted warmly, our booking was correct and we were escorted to our room without fuss.

When we were getting the kids ready for bed I wiped the shower down post child destruction and was upset to see the towel was filthy and covered in human hair. I spoke with reception who referred me to the house keeping manager Norma. Our complaint was heard immediately and we were offered a change of room at once. We opted not to do so as we had unpacked a weeks worth of luggage. Norma ascertained that we were going out for the day and assured us that the issue would be resolved by the time we returned.

Upon checking the room it had clearly been serviced throughout and we were touched to receive a bouquet of flowers, a bottle of wine and a t shirt for the kids. Norma was true to her word and a genuine pleasure to deal with.

The location is ideal for the centre of town and the walk to the V&A is possible but only on a nice day.

Dining is taken care of my the Doppio Zero or Mutha Cuppa in reception. The Mutha Cuppa was great and the coffee is spectacular. We would have appreciated being told that the restaurant and pool are out of action but the impact was minimised by the time of year.

All told a great stay and we will return without a doubt.

Room Tip: Higher floors for the view.
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  • Stayed: July 2013, travelled with family
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1  Thank markcjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 19 August 2013

Dear Markcjd,

I think the mere fact that you stayed here 4 times already speaks volumes. With this I can just add that I apologize for the small glitch you had and am even more delighted to have ready that Norma could assist you with sorting out these issues.

We are keeping your room ready for the 5th time.

Regards

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Reviewed 5 August 2013

Clean, stylish and fully equiped with everything you need to cook, wash etc. All in a large apartment (2 bedrooms, large balcony). Excellent location. Staff very nice. And a tourism office rep in front of reception so you can program anything from wine testing to diving to get a close look at sharks! Dopio restaurant offering good service and good food at any time of the day. Only negative point : pool not available when i went there in july (going through maintenance work in the winter period)

  • Stayed: July 2013, travelled with family
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Thank Sylvain R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 20 August 2013
Google Translation

"Bonjour Sylvain R," :)

"Merci pour les mots très gentille et grande revue".

My team and I are delighted that you enjoyed your stay here and look forward to having the priveledge of a next visit.

"Tous le meilleurs"

"Ce qui concerne"

Desmond

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Additional Information about Mandela Rhodes Place Hotel

Address: Wale Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#14 Family Hotel in Cape Town Central
#21 Spa Hotel in Cape Town Central
#29 Romantic Hotel in Cape Town Central
#37 Luxury Hotel in Cape Town Central
#41 Business Hotel in Cape Town Central
Price Range: £99 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mandela Rhodes Place Hotel 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Mandela Rhodes Place Hotel Cape Town Central
Mandela Rhodes Place Cape Town
Mandela Rhodes Place Hotel Cape Town, South Africa

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