Wow ! what a stay, what a memories we have here and please read on to find out why we will be back here.
We stayed here for 6 nights with a family of five (2 adults 3 kids) and we had a wonderfull time. We choose this hotel because of the good reviews here and we planned to celebrate our 15 yr anniversay here as we concluded a 4 week round vacation/road trip throughout the whole of South Africa. When we arrived we where greated with a smile by reception staff. Upon checking in everything was explained and a porter (a tall man but friendly man named Joaoa) greeted us and helped us with taking the luggage from the car to our room up on the 13th floor. (1304) We had a platinum room and it showed. Jaoa showed us around and the suite was hughe ! I can only compare it to the extended suites the marriott offers in USA or the hotel suites at the venetian hotel in vegas - but this was bigger then both! The suite had a very modern deisgn and a big living room with a hughe kitchen and two bedrooms with ample closet space and thick carpet in the bedroom with floor heating (also in the livingroom). The suite had 2 bathrooms (one with shower, one with shower and a bath),3 toilets and two bedrooms.The kitchen was fully equiped and the living room had a flatscreen TV and in the bedroom an in-room safe was present. We had a nice view from the room on signal hill. and on the 13th floor we didn't hear any street noise.
When we setteled in we noticed that two faucet rings in the bathroom where loose and that the showerdoor was leaking. I went to reception to report it, and when i came back up in the room a staff member was already looking at the problem and fixed it immidiately. During our stay we also experienced issue's with the washing machine. In the end the hotel manager had the hotel laundry service take care of our laundry. The maid that came to fetch our laundry even stayed after her shift to make sure it was done, handled properly and that we got our laundry returned asap. Allister checked up later to make sure everything was handeled properly. The staff really goes out of their way to make you feel comfortable.
The hotel is located in a central spot and close to a street market for all your souvenir shopping. Another benefit is that the hop-on hop-off bus stop is just across the street. Reception staff like Zubeida or Chris (and others) helped us out with planning our trips, dinner suggestion, take out food and on a number of occasions the porters walked with us to the bus stop and even down the road to the ticket office (in the bookshop down the street) to show the way and help out.
I also remember that Zubaida from reception suggested a resaurant, arranged a cab for the family and upon arriving in the restaurent the waiter even knew my food preferences because she had informed him before hand - simple details but things like that make a stay wonderfull.
The lobby of the hotel is a sort of central atruim where you'll find a coffeshop (motherland coffe) a restaurant (doppio - Italian restaurant) an a art gallery, and ATM and a hotel tourist information office. Our kids where never a problem and all the staff where very nice to them and even the cleaners asked how things where with the 'little ones' every day. You almost feel like a resident.
A few days before we where supposed to fly back home things got a bit serious for us. One of our (young) kids got sick. She had a bit of a fever and we had to stay 'in' because of it. Unfortunatly this was the day we had planned to go for a family dinner to celebrate. The hotel staff had overheard that this day was our anniversay and we had a complementaty bottle of wine with some sweet delivered in the room. Later that day we got a mystery visit from hotel staff claiming they needed to inspect our bedroom for a minute. But they wanted a minute alone. When they left they told us to go and have a look. Much to our surprise they decorated our bed with rose petals in the shape of a heart and with the word LOVE. It turned a smile upon our faces. The staff had managed to brighten up our day a bit eventhough we felt a bit sad with one of kids being sick.
Later that day and quite suddenly our daugther developed high fever and some other problems. We needed a doctor. I walked down to reception in the evening to go over the options but Zubeida simple stated she would take care of it and also gave me guestimate of the cost involved. Five mins later we had a call that a doctor was on the way and 30 minutes later a doctor turned up on our doorstep with a staff member escorting him up to expedite matters.
The doctor patched our little girl up and the next morning every staff member we ran into inquired about her health. And not in a nosy way but in a seriously interested manner.
In summary the beauty of this place is not just the big room the central location, not the excellent value for money and the facilties. It's the staff that really makes the difference here. They made us feel at home, comfortable and I was really impressed by the team spirit of every hotel employee involved to help or assist in any way they can. When we left I was so taken by the efforts of the staff that i bought a number of coupons from the coffeshop for free coffee and gave them to all of them. I've never done this before but i was so impressed and greatfull that they gave our family such a wonderfull time in Capetown.It was my way of saying thanks - It's the stuff you see in hotel commercials on TV but never really see in real life. But here it was the other way around. They really care and it shows.
I've stayed in and reviewed quite a few hotels worldwide (check my profile) but this one simply takes the crown. If your going to capetown and you are reading this, book this place ! You will not be disappointed. When we get the chance we will certainly come back to Mandela Rhodes Place.
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- Also Known As:
- Mandela Rhodes Place Hotel Cape Town Central
- Mandela Rhodes Place Cape Town
- Mandela Rhodes Place Hotel Cape Town, South Africa