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“fun and easy going hotel”

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Protea Hotel Fire & Ice! by Marriott Cape Town
Ranked #79 of 106 Hotels in Cape Town Central
New York City, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“fun and easy going hotel”
4 of 5 bubbles Reviewed 27 July 2013

Stayed here with South African Airline tour package. Hotel was centrally located with easy access on foot or by cab to many popular areas. The design is eclectic for all public areas like lounge and restaurants. Staff and food were excellent. Room was small, but nicely organized and comforable. We had a spectacular view from our windows. Lots of shops and bars nearby. Most major attractions within 10 minutes. Taxis are low cost and desk will arrange for you in ten seconds.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
2 Thank biztraveller10016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 31 July 2013
Dear biztraveller10016

Thank you for sharing your feedback with the TripAdvisor community.

I love your title as Protea Hotel Fire & Ice! Cape Town prides itself on offering an out of the ordinary experience in our trendy hotel. Fun and easy going is exactly how we want our GUESTS to feel when staying with us.

Being located near the CBD as well as tourist attractions, shops, bars and restaurants allows all GUESTS that stay with us to experience so much of Cape Town with ease.

I am glad that the eclectic design of our bar, restaurant and lounge caught your eye and that the STAFF was able to be of assistance.

Be sure to visit us again soon.

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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980 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
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English first
Durban, South Africa
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 July 2013

We booked a conference there 3 years ago and have been back every year. Staff in banqueting are excellent, food is great and general service is good. Not to mention the amazing milkshakes they are famous for.

Room Tip: request smoking or non smoking as they have smokers rooms.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
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Helpful?
Thank Heather T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 31 July 2013
Dear Heather T

It is always such a pleasure to hear such positive comments about our banqueting and conferencing facilities. Whether it’s a social gathering or business event, we have everything that you need.

Thank you for hosting your business with us for the past three years and this affirms that our service and food is consistent. I will definitely congratulate the TEAM on their efforts to go above and beyond.

A stay at Protea Hotel Fire & Ice! Cape Town is not complete without tasting one of our gourmet milkshakes and I am thrilled you enjoy them so much.

We look forward to your return next year.

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2013

We spend 4 nights at the Fire and Ice! hotel and we had a wonderful time! The rooms were so great and the staff was so helpful with our many needs (needed help with an adaptor, the room safe, etc) including scheduling tours for us at the last minute when our shark diving trip was cancelled and then organizing a wineland tour for us as well the next day! We had a great experience there and would recommend this hotel to anyone who likes something unexpected (the bathrooms in the lobby/restaurant) and unique!

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 31 July 2013
Dear Melissa D

What a great review and it really captures all that we are about at Protea Hotel Fire & Ice! Cape Town; providing excellent service in a unique and trendy environment.

I am so pleased to hear about the helpful STAFF and the way in which they managed to arrange all that you asked for. We are certainly geared up for all sorts of requests and the on–site tour operators can always make a plan.

Thank you for your review and I am glad that our hip and happening hotel was so special for your stay.

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 20 July 2013

I had the absolute pleasure of staying at the F&I for nearly 3 months, whilst I was in Cape Town on business. I couldn't have wished for a nicer, more comfortable stay. I stayed in the executive suites, along with a group of colleagues & we became part of the 'Fire & Ice' family! We were always given great service, the bar staff knew our drink orders every evening & the food is lovely. Huge thanks to all the staff, especially Mervin, SoSo & especially Jarret who made us all so welcome! Hopefully ill be returning one day!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RozieBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 23 July 2013
Dear RozieBee

Your review was such a joy to read and the fact that spent 3 months with us affirms that you felt at home.

Our spacious executive suites are ideal for long stays and I am glad that you found the room to be comfortable. Like we always say it's coming for business, but staying for pleasure.

Attention to detail, personal service, and never forgetting to seize life and live it to the full' make Protea Hotel Fire & Ice! stand out from the crowd. Your feedback tells me that we have not only met your expectations, but exceeded them and that makes me incredibly proud of the TEAM. I will be sure to share to your comments with them and make special mention of Mervin, Soso & Jarret.

It was a pleasure having you part of the 'Fire & Ice' family and we hope to see you again!

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
5 of 5 bubbles Reviewed 15 July 2013

Held our First training Session at the Fire & Ice and would highly recommend the venue for conferences/training.

The banqueting staff were amazing and all the delegates felt at home, looking forward to future seminars.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank Ovpod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 17 July 2013
Dear Ovpod

It is such a joy to receive your review! Thank you for rating us ‘5 out of 5’.

We are proud to offer the Cape Town's hottest conference venues and I am glad that our state-of-the-art facilities and friendly STAFF further enhanced your training course. Your comments that the delegates felt at home echo our view that “it's coming for business, but staying for pleasure”.

Attention to detail is a priority and the banqueting TEAM do their best to go the extra mile and offer the best GUEST service. You have affirmed that we are on the right track and this makes me very proud of the TEAM.

Thank you for your feedback and I look forward to welcoming you again for future seminars.

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

Stayed here with a friend, who had made the booking, having previously stayed at the sister hotel in Joburg. Overall it was very nice and clean. Funky, weird and interesting style and decor. And of course there are the ground floor toilets, which you really have to see for yourself. The location is good -- easy walk to most places, and reasonably easy to find street parking. One thing to be wary of though: the room itself was quite small and had a separate shower from the WC. The shower was in the middle of the room. So you could totally see whomever was in the shower. It was a bit weird and probably would be very uncomfortable unless you were staying with a significant other or very close friend. Certainly worth a look, if not a stay.

  • Stayed December 2012, travelled with friends
    • Value
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Helpful?
Thank TLDubya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 4 July 2013
Dear TLDubya

I love your title as Protea Hotel Fire & Ice! Cape Town is a unique, trendy and experiential hotel. Thanks you for sharing your feedback with us.

There are so many aspects and areas to the hotel for our GUESTS to experience and it looks like you covered most of them. The ground floor toilets are definitely a must see, then there is the coughing room and the elevators. We like to keep things interesting.

Based at the foot of Table Mountain we are located within walking distance of Long Street and Kloof Street, which both are home to a number of restaurants, shops and bars. I am pleased that you were able to make the most of our central location.

I hope to welcome you back again soon.

Kind regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
2 reviews
5 of 5 bubbles Reviewed 1 July 2013

From booking, to check-in to check out, and everything inbetween, nothing beats the five star quality of service which you receive from this property. The staff go out of their way to ensure that you have a memerable stay by doing the little things which you would never expect.

Well Done Protea Fire & Ice Cape Town. You are doing an awesome job.

Regards

Mark Thomson

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 9 July 2013
Dear Mark T

Thank you for sharing your review on TripAdvisor - it really put a smile on my face.

We pride ourselves on delivering the best GUEST service and to get the basics right consistently and judging by your experience with us, we have surpassed your expectations.

It was a pleasure having you stay with us and we look forward to hosting you again.

Kind regards

Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Property: Protea Hotel Fire & Ice! by Marriott Cape Town
Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Official Description (provided by the hotel):
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town

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