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“More ice than fire”

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Protea Hotel Fire & Ice! by Marriott Cape Town
Ranked #79 of 109 Hotels in Cape Town Central
1 review
“More ice than fire”
Reviewed 27 January 2014 via mobile

The rooms are small, unless you book a suite. Room service takes about 50 mins, expect a cold dish with no flavour, network coverage is edge hence, emails take forever to load, no Instagram or Twitter. Parking is also a bit dodge! I wouldn't return, I think fire and ice does not live up to its standard.

Stayed January 2014, travelled as a couple
Helpful?
Thank Carron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 6 February 2014
Dear Carron C

Thank you for taking the time to post a review of your most recent stay at the Protea Hotel Fire & Ice! Cape Town.

The inconvenience which you experienced with the hotel Wi-Fi has subsequently been dealt with to ensure that in the future all GUESTS will receive 500Mb per day of fast and efficient Wi-Fi throughout the hotel.

Please be assured that your comments regarding the timeliness of the room service have been addressed in detail with the relevant Management and STAFF.

Kind Regards,

Johan Cronjé
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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988 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
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English first
2 reviews
Reviewed 25 January 2014 via mobile

I was really dissapointed when we only had network coverage of EDGE, so we basically could not do anything on our devices while in the room. Will not return. Who still does EDGE. Fire and Ice in Melrose is still an option though!

Stayed January 2014, travelled with friends
Helpful?
Thank Brevynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 6 February 2014
Dear Brevynn C

Thank you for taking the time to review the hotel on TripAdvisor and to write down your additional comments after your recent stay at Protea Hotel Fire & Ice! Cape Town.
Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities.

The inconvenience which you experienced throughout your stay with our Wi-Fi services is definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant Management to ensure the server is fully functional at all times in the future.

Yours Sincerely,

Johan Cronjé
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cape Town Central hotels

New York City, New York
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 January 2014

Stayed at the Protea Fire and Ice during a large meeting in Capetown last year. I went with 30+ other colleagues. Hotel has a modern décor which as was said here tended to have a Gothic edge to it - so darkish. The elevators are 'pretend' cable cars and one is like a safari etc. The hall ways are dark with red glows by the doors. The room was okay and I had a view of the Table Mountain.
Two of my colleagues had rooms close to the lobby and requested for a change of room - the noise was too loud for them.
We paid for bed and breakfast, but I was shocked that it didn't change for even a day - same thing everyday. Exact same thing - not change in arrangement or anything. So for the length of time we stayed there - it was the same old thing...
There was always music in the lobby, so a warm welcome, but if you ever want a quiet moment - too bad.
The location was okay and close to long street - which has an amazing assortment of dining, shops, banks etc

Room Tip: Higher Floors and view of the table mountain
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chi_Chi2111_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 6 February 2014
Dear Chi_chi2111_11

Thank you for taking the time to complete a review of your recent stay at Protea Hotel Fire & Ice! Cape Town.

Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us improving our services.

The inconvenience which you experienced throughout your stay in the Breakfast area is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant Management and STAFF.

Kind Regards,

Johan Cronjé
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 January 2014

The check in was a challenge...to the point I asked to speak with the manager. What happened was a miscommunication with the travel agent & the hotel. Once fixed, it was fine. The Bar staff AMAZING!! If you have children with you, order the milkshake....yes MilkShake. It's massive, creamy delish and for the adults add a splash of booze and you won't have just one. Very close to the center of town it's a great space. From the goldfish watching you at breakfast, the the snazzy bathrooms - you'll have a good time.

Room Tip: They're all pretty equal
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 6 February 2014
Dear Bridalease229

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Fire & Ice! Cape Town is the only true yardstick we have for measuring whether or not we have met their expectations. I would, therefore, like to thank you for taking the time to complete a TripAdvisor review of your stay with us. I would like to personally assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered in our bar area. Please be assured that I will congratulate our TEAM for doing a great job!

Kind Regards,

Johan Cronjé
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mossel Bay, Western Cape, South Africa
Level Contributor
6 reviews
Reviewed 17 January 2014 via mobile

Checked in today after a cruise on the Sinfonia. Room lovely and spacious, excellent service from the reception staff, even a friendly welcome from the General Manager. Awesome cocktails from Vincent in the cocktail bar. What more could one ask for. Definitely recommend!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarethShippen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 6 February 2014
Dear Mr Shippen,

Thank you for taking the time to review the Hotel on TripAdvisor, and to write down your additional positive feedback after your recent stay with us at Protea Hotel Fire & Ice! Cape Town.

I am delighted to hear that the STAFF was so friendly and efficient and that you found our rooms to be lovely and spacious. Your commendations of Vincent in particular are highly valued and I wish to assure you that we have congratulated him for doing such an outstanding job!

We hope to welcome you back to the Protea Hotel Fire & Ice! Cape Town again soon.

Yours Sincerely,

Johan Cronjé
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Klaipeda, Lithuania
Level Contributor
162 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 January 2014

WE were not staying in this hotel but passed through and visited for a drink and deserts!Cheese cake is absolutely fantastic!!!!And atmosphere, interior, everything is nice for coctail drink or meeting with friends. Althougt location is not very good!!!

  • Stayed February 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank FlyingSquirell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 16 January 2014
Dear FlyingSquirell,

Thank-you for taking the time to post a review on TripAdvisor about your recent experience at our Hotel.

I am thrilled to hear that you enjoyed the hip and trendy interior, as well as finding great value in our Food and Beverage offering.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Thank you for your recommendation and we hope that you will be visiting us again soon.

Warm Regards,

Johan Cronjé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 January 2014 via mobile

I stayed at the Fire and Ice in December, and January. What a great experience. I found all the staff to be most helpful, attending to any requests that I had. The rooms were clean and well equipped. The bar was festive and friendly. I enjoyed the food. The location is exactly where I wanted to be. I look forward to my next stay!

Stayed December 2013, travelled solo
Helpful?
Thank MarkHalpern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, 16 January 2014
Dear MarkHalpern,

Thank-you for taking the time to post a review on TripAdvisor about your recent experience at our Hotel.

Our entire TEAM goes out of their way to create a helpful and friendly environment, and it is heartwarming to read such amazing comments. I will be sure to congratulate everyone on their efforts.

On top of this all, we are happy that the food, décor and all round experience has gained your stamp of approval and recommendation.

We wish you safe travels and look forward to your next visit.

Warm Regards,

Johan Cronjé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Property: Protea Hotel Fire & Ice! by Marriott Cape Town
Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Official Description (provided by the hotel):
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town

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