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“Not everybody's style”

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Protea Hotel Fire & Ice! by Marriott Cape Town
Ranked #82 of 110 Hotels in Cape Town Central
Reviewed 12 April 2014

It is a difficult hotel to review, so I will try not to be unfair. The hotel has a unique style, not everybody will like, maybe not even get some of the stuff, but in my case it was not the right style for a business trip.
The hotel style is trendy, or try to be, some sort of warehouse converted in a hotel, lots of references to fire and ice, but in the end there are some things that don't work together or are very functional.
The hotel really lacks of space, the dark colors don't help either and the feeling that you are in a very small space every where can be a bit uncomfortable.
Rooms are really small, probably the smallest room I have ever been, the huge king bed dominates the space, and it is impossible to walk around. The desk is small and narrow and your laptop will battle space with the tv, very uncomfortable if you like me had work to do.
The bathroom is also small and the glass wall facing the room doesn't provide privacy. I was alone, so it was ok, but couples or people sharing probably would not feel so good about it.
On the positive side, breakfast was very good (some small issues to get a clean table or coffee the last day), but food and variety were good.
I had an issue with room service which was handled well by the management, so there is some sort of good administration.
It is not a hotel I would stay again, or recommend for people travelling on business, but if you are on a vacation it can be fun to find out all the "smart" things around the hotel, like the elevators, smoking room and the ground floor bathrooms....

Stayed: April 2014, travelled on business
1  Thank TPietscher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 14 April 2014

Dear TPietscher,

Thank-you for taking the time to post a review on TripAdvisor about your recent experience at our Hotel.

We appreciate your constructive feedback on your experience with us. It is through such feedback that we are able to constantly improve and build on the service experiences we provide.

I would like to apologize for your disappointment regarding the size of your room and understand the importance around this issue. We do have 5 different room types so I would recommend that should you decide to stay with us again, you reserve a One or Two Bedroom Executive Suite.

We are glad to hear that your room service issue was dealt with in a good manner and that you enjoyed our Food & Beverage offerings.

Thank you for your review and we wish you safe travels.

Warm Regards,

Johan Cronjé
General Manager

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427 - 433 of 1,016 reviews

Reviewed 9 April 2014

This is a great palce to stay in Capetown. The decor is quirky and the shower cubicle in the bed room took us aback at first, but we soon got used to it, my wife enjoyed being able to watch the TV from the shower. The staff were incredibly helpfull, the location is handy to most areas, the view of tabletop mountain was great and the food and service, really good.

Room Tip: see if you can get one witha view of the mountain
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  • Stayed: March 2014, travelled as a couple
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1  Thank MMeehan_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 14 April 2014

Dear MMeehan_13,

Thank you for posting a comment on TripAdvisor after your recent stay at Protea Hotel Fire & Ice! Cape Town.

Thank you for your compliment on our Hotel TEAM and our product, we are truly lucky to have such stars working alongside us. I am thrilled to hear that you enjoyed the hip and trendy interior, as well as finding great value in our Food and Beverage offering.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Thank you for your recommendation and we hope that you will be visiting us again soon.

Warm Regards,

Johan Cronjé
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

Great front desk, housekeeping and restaurant staff. Clean modern and hip! Enjoyed my stay there, my room had an amazing view of the city and table mountain, took lots of pics. Comfortable bed too. The highlight for me was the breakfast and business centre though I would advise that you do something about the cigarette stench in the business centre. It's probably because its attached to the 'coughin room'. I loved almost everything about the hotel. I however didn't enjoy the elevators, some bad choice for decor - makes it look dingy! Also buy new ironing boards, hurt myself using an old one...

By the way, I forgot my very expensive scarf in the lounge area, called back after two days to see if by some luck I'd find it but nooo, anyway my colleague who had also forgotten her cellphone at breakfast earlier that day was lucky cos it was found and kept safe...

  • Stayed: February 2014, travelled on business
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Thank Boi2melow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 14 April 2014

Dear Boi2melow,

Thank you for taking the time to post a review on TripAdvisor.

Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service.

The disappointment you experienced with our ironing boards are definitely not the standard we strive to achieve. Please be assured that your concern has been reviewed in the most serious light with the relevant Management and STAFF.

Thank you for your positive feedback about our Breakfast service. We are thrilled to hear you enjoyed our Buffet selection. We have recently introduced a new Breakfast concept of Egg-sperts and Brewrista’s who are masters in all things Eggs & Coffee.

We hope to have the privilege of welcoming you to Protea Hotels again in the near future.

Kind Regards,

Johan Cronjé
General Manager

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Reviewed 31 March 2014

Funky would definitely describe this hotel accurately. It also has clean rooms, quirky and unique decor, good location, and reasonably priced. Fun place to stay while visiting Cape Town, great breakfast buffet set up in the mornings. I enjoyed my stay here with friends.

  • Stayed: July 2013, travelled with friends
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Thank HilaryCianciolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 1 April 2014

Dear HilaryCianciolo,

Thank you for taking the time to post such an awesome review on TripAdvisor after your recent stay at Protea Hotel Fire & Ice! Cape Town.

Your review captures the authentic service culture that we strive to offer our GUESTS. We are pleased to hear that the food, décor and all round experience has gained your stamp of approval and recommendation. We are located at the foot of Table Mountain and in the heart of the entertainment hub which provides a never-ending stream of night-time entertainment.

Thank you for your recommendation and we hope that you will be staying with us again in the near future.

Kind Regards,

Johan Cronjé
General Manager

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Reviewed 19 March 2014

The Fire & Ice Hotel in New Church Street, Cape Town is apparently a four-star establishment. We found this extremely hard to believe.

Our room was pokey and small, and extremely poorly designed. There is no privacy in the shower. Whoever else is in the room can see you stark naked. The cheap décor is kitsch and pretentious and there is no service to speak of. You are nothing more than a guest number in the great big Protea Hotel Machine.

Our room was not properly serviced. Not once were the coffee cups washed. The water took an age to get hot. Sometimes it did not get hot at all. And there was no suitable parking, whether outside the hotel on the street, or inside the garage which was crammed to capacity. At night the foyer was filled with rowdy, undesirable types. The basin got blocked after a day.

It was less of a hotel and more of a student residence.

The receptionists were too busy and too trendy to help us so we had to trip over our own bags. (Being busy is obviously very trendy, and the receptionists were always terribly trendy.)

The stairwells were dingy, made of industrial steel and the lighting was courtesy of dark blue light bulbs.

We found this place hiding behind the list of specials on Travelstart (travelstart.co.za). We will have to think very seriously about using Travelstart again to book flights, car hire and hotels. If the so-called four-star Fire & Ice in Cape Town can hide behind the Travelstart website – posing as an establishment that you might want to stay at – then what else Is hiding there?

Room Tip: Maybe ask them for their best room. Maybe some are better than others. Who knows.
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  • Stayed: March 2014, travelled with friends
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1  Thank Christo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 31 March 2014

Dear Christo S,

Thank you for taking the time to complete a review about your recent stay at Protea Hotel Fire & Ice! Cape Town.

We would like to take this opportunity to apologise for the disappointment you experienced due to your room not being serviced properly, no suitable parking being available as well as the lack of service which you unfortunately had to experience. We would like to assure you that this is not our normal standard.

All GUESTS are very important to us and everything possible is done by our Hotel TEAM to ensure that our GUESTS feel as special and valued as they are.

We appreciate you bringing the problems you experienced to our attention and the constructive way in which this was done. We can assure you that your comments have been taken to heart and addressed with the people concerned, and that corrective action has been taken.

We continually strive to deliver excellent GUEST service and ongoing training will be done with all of our STAFF to address these matters.

Thank you for your review and we wish you safe travels.

Warm Regards,

Johan Cronjé
General Manager

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Reviewed 15 March 2014 via mobile

Nice quirky hotel close to Long Street entertainment; (if you're walking beware of the hill going back to hotel, it's steep)!
Great staff, clean rooms and excellent restaurant (definitely have to try their shakes)!
Cannot comment on price as company always picks up the tab but always glad they book me here!

Stayed: September 2013, travelled on business
1  Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 31 March 2014

Dear Tom F,

Thank you for taking the time to complete a review about your recent stay at Protea Hotel Fire & Ice! Cape Town.

Thank you for your compliment on our Hotel TEAM and our product, we are truly lucky to have such stars working alongside us. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Thank you for your recommendation and we hope that you will be staying with us again soon!

Warm Regards,

Johan Cronjé
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

Funky hotel, love the decor. Rooms comfortable and easy access. Unfortunately there was another corporate booking which resulted in a breakdown in service delivery due to congestion. Check in was friendly but slow. Door key did not work the first time and had to be reset. Breakfast was a disaster due to the unorganized que at the egg station. Food was however of good quality and I did manage to get coffee eventually. Good conference facility. Very private and running on time. Bit of wind noise from the windows in the room and at the covered area by the swimming pool if the wind is blowing.

Room Tip: Table mountain so close you can basically touch it! Go for a view of the mountain...
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  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Marais M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 31 March 2014

Dear Marais M,

Thank you for taking the time to complete a review about your recent stay at Protea Hotel Fire & Ice! Cape Town.

Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities.

The inconvenience which you experienced with the breakdown in service delivery has subsequently been dealt with to ensure that this does not happen again.

Thank you for your positive feedback about the Hotel décor and rooms as well as the quality of our Food & Beverage offerings.

Yours Sincerely,

Johan Cronjé
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Address: New Church Street | Tamboerskloof, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Cape Town Central
#63 Luxury Hotel in Cape Town Central
Price Range: £87 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Official Description (provided by the hotel):
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. Protea Hotel Fire & Ice! by Marriott Cape Town is ideally situated in the heart of Cape Town and a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! by Marriott Cape Town, Cape Town's Hottest Place to Chill. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town

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