I booked this hostel online during the very busy christmas period (and paid a deposit). Upon phone up to confirm that I was coming, which I didn't have to as it was confirmed online, I was told by the very rude owner / manager that there was no booking.
He told me that there was nothing he could do for me at all and no apology. Now I was stuck because it was Christmas and there was no place to stay.I asked him, what about my deposit and he said that was my problem 'leave it, what was it something like 5 pounds to you.' The conversation was for about 10 mins and he bascially told me it was my problem and he didnt really care.
The end result was I didnt have a place to stay. (I finally found a cheap hotel with cancellations) and no deposit back.
II've lived in Cape Town for three years - was just returning for a holiday - and the service there in general is great. This place is truly the exception and there are so many better to stay.
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- Also Known As:
- Castle Street Backpackers Cape Town, South Africa