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“beautiful hotel”

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Southern Sun Waterfront Cape Town
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
dublin
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“beautiful hotel”
Reviewed 6 October 2011

This hotel was beautiful and very well maintained to a very high standard, breakfast was fantastic a massive choice of food, we were spoilt for choice, rooms were very clean but maybe a little on the small side as we had 4 staying in 1 room and had nowere to put our suitcases but were very comfortable and cleaned to a high standard. The shuttle bus was great and was every half hour to bring you up and down from the waterfront so didnt need to hire a car here. But have to say what really stood out to me in this hotel was how friendly and helpful staff where especially the bar and restaurant staff they couldnt do enough for us and you could see they really enjoyed and went out of there way to make conversation with us and made us feel so so welcome....The only thing i would say is its a pity the pool is not heated even with solar panels or something it was freezing and maybe the trees cut back a little to let the sun through a bit more as i love the sun but other than that i would definitly recommend this hotel and would stay there again with no hesitastion

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dublinkaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 17 October 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations especially regarding the friendliness and breakfast choice of food. Your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
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Jaipur
Level 6 Contributor
210 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed 4 October 2011

We checked in late evening after a long flight from Livingstone to Johannesburg- Johannesburg to Cape Town. In-spite of being a group of 24 people, the check-in was very smooth. Each person was sharing the room with another member hence we were given individual room keys (that made it very convenient- many hotels do not do that in South Africa).

The hotel has a good location, its walkable from many restaurants and even the waterfront. The hotel also offers a shuttle service- running every half an hour, taking you to the waterfront and back; a great convenience in case you don’t want to walk.

The Room was well sized, clean, comfortable and had a really nice view. The had all basic amenities like the Electronic safe, tea/ coffee maker, hair dryer, toiletries and clean towels. The sheets were clean and sleep quality excellent. Breakfast was a huge spread with lots of choices. They had great cold cuts (I loved the salmon), huge variety of breads, eggs, bacon, hash brown, juices etc etc.

During the second day of our stay, I forgot my mobile on the bed and really panicked cause many group members said they have lost things. I immediately called the hotel and informed them about my mobile. When I got back that night, the mobile was safe with the duty manager. They also put a letter in the room regarding the phone being found on my bed.

All in all its a very clean and comfortable hotel with good service and warm staff.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anuroopabanerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 17 October 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff. Regarding your comment on security. The hotel strives on maintaining a very high level of security.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 October 2011

All you could want from a hotel in a city. Good location 15 min walk to the waterfront (or the hotel offers a bi hourly shuttle service).
A large breakfast spread for the perfect start to the day. There is a restaurant on site although we did not use as there are plenty of places to eat at the waterfront.
Our room had a power shower and 2 double beds which made the room very tight but not a major issue.
Hotel staff were polite and helpful when required. There is a car hire desk in the hotel for anyone interested. Having already been on safari i found 5 days in cape town a bit too long. If i was to go back i would have spent 2 days in the winelands as it is simply beautiful and 3 days in Cape town.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hamilton238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 17 October 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
durban, south africa
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 September 2011

Good value for money. Fantastic breakfast spread, and very conveniently situated. Room was a little small - we had a queen-sized bed, and not too much space to move around, but overall, a very pleasant stay. The staff were wonderful - friendly and helpful. Would stay here again.

Room Tip: Higher floors are less noisy, esp in the mornings.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank love2travel076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 1 October 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

We are delighted to hear that you had a memorable stay with us.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 September 2011

This is a beautiful hotel only fifteen minutes walk from the waterfront,first class food,security for guests first class,shuttle to watrefront every half hour (definitely recommended at night).Although there was always a concierge on duty there was no information leaflets on things to do or places to go without constantly asking (these were behind the desk and only got handed out when asked for) they weren,t very forthcoming or helpful a lot of the information we worked out for ourselves i.e informed there was a shopping mall at Canal Walk but not told there was a shuttle,we saw the bus outside and asked the driver for information and timetable.It is a must to hire a car as there is liitle or no public transport and organised trips
are quite expensive £50 per person for half day.

Room Tip: Better to ask for a room on higher level for a view of the waterfront or Table Top.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brisca49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 1 October 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

Regarding your feedback on our concierge services, rest assured that we are addressing the concerns you have hi-lighted.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 6 Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 17 September 2011

Having arrived after a long flight tired we found the staff took over our every need. We enjoyed our 4 night stay at the beginning of the month very much and would come here again. Our room was all and more than we were expecting with a good views, very clean and spacious. Breakfast was a delight with plenty of choice of hot or cold food, tables were cleared away quickly with refills of coffee and tea brought to you. A mini bus running every half hour takes you to the waterfront and back, a great service. The friendliness and helpfulness of the staff is a credit to the manager. Well done on a well run hotel.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank gavin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 1 October 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback regarding the room as well as the breakfast experience especially, is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro
Level 6 Contributor
217 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 12 September 2011

Confortable, clean and good staff. The concierge is very good, they recommended very specials things to do. The hotel is located a little bit far form the real Waterfront, but they have shuttles every 30 minutes, so it doesn´t matter. Breakfast is very good.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Cláudio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, 16 September 2011
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback especially related to our concierge desk is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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