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Southern Sun Waterfront Cape Town
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Reviews (2,264)
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All reviewsevery half hourshuttle bustsogo sunshuttle serviceconcierge desklarge hotelbreakfast buffetwater frontbusiness tripbusiness hoteleasy accessstayed here for nightsper dayenjoyed my staytable mountainsouth africalong street
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Reviewed 21 February 2012

After driving 10 hours from Johannesburg by car and after a 1 night stop another 5 hours by Motorbike was the highlight of my Cape Town trip. Arriving in Cape Town as i pictured it since returning after about 20 years was awesome. The hotel stood tall and everything was well delivered to International standards. Centrally situated to the Waterfront Mall and Table Mountain. There were so much tourists that were visiting. Our few days was spent seeing the most important sites of Cape Town as our time was limted.

Room Tip: Excelent views of Table Mountain.
  • Stayed: December 2011, travelled as a couple
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Thank H0lidaytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 23 February 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that you enjoyed your stay with us and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2012

we arrived quite late at night so were a bit perturbed to have lots of paper work to fill out, especally when the reservations had been made ages ago. When we arrived at our room, we found them quite small and with no king bed which we had requested. The front desk indicated that our booking did not include this and that there were no other vacancies. So we had little choice but to accept the rooms. the decor was quite dated and the bathrooms needed updating as well. Despite the decor issues, the beds were extremely comfortable, the pillows were great and the windows opened ! the shower had great water pressure although there was very little counter space in the bathroom to put toilletries. Lighting in the room was adequate although we found it strange that there were no electrical outlets in the bathroom so we had to use the hair dryer in the bedroom area. the public rooms ( lobby, bar, dining room and reception desk ) were all quite lovely - it looks as if they have updated all of the public areas and hopefully will be doing the same with the guest suites. Our room stay included breakfast which was terrific - great selection of hot and cold buffet items. the location was great - within walking distance to V & A waterfront although a free shuttle service was available from the hotel. overall , a good hotel even though the bedrooms could be a bit more spacious and updated.

  • Stayed: February 2012, travelled as a couple
    • Value
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    • Sleep Quality
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2  Thank CWiebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 23 February 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery

The hotel is always looking at improving on our facilities and have already upgraded certain public areas over the last 2 years.

I am glad to see that you enjoyed our other hotel facilities, especially our large selection of our breakfast buffet. Your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2012

The check in process was painfully slow , but that was because I had forgotten the booking letter from my rewards programme! The staff were ver friendly, room service was quick. I found te staff at breakfast to be very friendly. They always asked if we were fine, even the people making the omlettes enquirer if we're enjoying our stay. I would definitely stay here again. I just don't like the fact that there is no mini bar in the room.

  • Stayed: January 2012, travelled with friends
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1  Thank Yuggibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 19 February 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff. Unfortunately we only provide mini bars in our superior room types.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2012

I visited this hotel on a business trip.
the location is perfect: restaurants and shops on the harbour can be reached by 15 minutes walk, cenference centre, hotels, business buildings all in walking distance.
Rooms are well equipped - not too large, but enough for a business visit and certainly for a touristic one, even on a period of a week or so.
Breakfast is excellent.
Hotel staff is helpful and omnipresent.
On the negative side: internet connection in the room is expensive (but works pretty well).
By the way, Cape Town is worth a visit, even if it's on the other side of the world!

  • Stayed: October 2011, travelled on business
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1  Thank visit2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 February 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliveron your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2012

hello we stayed at this hotel for five days in Jan it was absolutely fab we were waited on hand and food room service excellent food was fab bar were were friendly pool side attendant were great they came to us very trust worthy as i lost an item and was returned to me by staff
no negative fed back,

Ireland 2012

Stayed: January 2012, travelled as a couple
1  Thank savage50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 2 February 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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