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“Oddly named but well run”

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Southern Sun Waterfront Cape Town
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Montreal, Canada
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Oddly named but well run”
Reviewed 4 January 2013

The first thing to know about the southern sun waterfront hotel is that it isn't on the waterfront. It's a (free) shuttle bus ride away, but if it's views of the water that you want then this isn't the hotel for you (views of the highway - easy)

We were there over Christmas, landing Xmas day and staying for a couple of days and the hotel was insanely busy. Mountains of suitcases in the lobby, line for breakfast snaking through reception busy. Frazzled staff, children running riot, noise levels at 140db busy.

And yet the staff coped. The child seatbelt that we'd left on a plane was located, retrieved and delivered by the concierge. Breakfast was smooth. A room was found for early check in, parking was available and checkout was a breeze.

Sure the hotel is pretty generic, sure it could be anywhere in the world and yes the rooms aren't huge but the thing is, even tested to capacity this place worked and worked well. So if it's no drama you want then this is for you - but perhaps 'Southern Sun, roadside hotel' would be a more honest name

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this review, 10 January 2013
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

We appreciate your honest feedback regarding your experience. Our hotel is situated at the entrance to the V&A Waterfront and a 5 minute shuttle drive to the centre of the Waterfront shopping area. Festive season is always a very busy period where there are large volumes of leisure guests staying with their families. Apart from being the largest hotel in the Tsogo Sun group, we are always a popular hotel choice especially during holiday season.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
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Chennai (Madras), India
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 December 2012 via mobile

We were looking for a hotel near the waterfront , and we chose the Southern Sun waterfront! But , the hotel was rather far away from the waterfront. Apart from the location , everything else was magnificent. Great rooms, superb service and an awesome breakfast . The staff were very friendly and ready to help anytime, especial the concierge and the breakfast staff. I would definitely return. One suggestion would be to offer free shuttles to the waterfront, which would be very helpful.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sreekesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 31 December 2012
December 31, 2012

Dear Valued Guest,

Many thanks for taking the time & trouble to advise us of your experience whilst staying with us at the Southern Sun Waterfront.

It was a great pleasure being of service to you and we are really pleased that we seem to have lived up to your expectations.

Thank you for your suggestion with regards to the complimentary shuttle, however, we have outsourced this service and they charge a nominal fee for the service.

Once again , thank you for your comments and we look forward to being of service to you again in the not too distant future


Warm regards


JEFF ROSENBERG
GENERAL MANAGER
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Level Contributor
4 reviews
Reviewed 24 December 2012

The location of the hotel is fine. The breakfast is good considering the long open buffet and rich beverages list. Rooms were spacious though not all of them facing a nice view, in general room was ok and comfortable. Although it is a bit old faced hotel, the room was clean. The main problem was about the communication problem of the hotel staff. Hardly we could be able to explain our question to the staff working in the reception. Those personnel have to be smiling and helpful. In contrast no one had welcomed us in the reception. Even sometimes they were being rude. This is a big handicap of the hotel. Considering the fact we paid money to stay there, it is quite normal for us to expect only a "smile". Particularly this staff problem was related to the reception. Therefore i am not sure whether we will pick up this hotel on our next visit to beautiful Cape Town.

Stayed December 2012, travelled as a couple
Helpful?
Thank Seher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this review, 28 December 2012
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

Please accept our sincere apologies for the service inconsistencies you experienced during your recent stay with us. This is definitely not our standard and the issues you highlighted are being addressed.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
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Johannesburg, South Africa
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 December 2012

Great staff who were very friendly and always made time to chat about how things were going and ask about my son who was playing in the SA Chess Championships. They had a fun holiday programme for the kids which my son rushed to when he had time. Food was good, especially breakfast. Best croissants in SA. Freshly baked before your eyes. Air con was a bit noisy on faster fan speed and probably needs a service.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InspiredParenting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this review, 28 December 2012
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations. Your positive feedback on our friendly staff is an encouragement for all ay the hotel.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 December 2012

I visited on a busy long weekend a week before Christmas and it is clear this is a well run hotel.
At breakfast the staff made you feel welcome, cared for even though it was busy. everyone smiled and noticed you. We used the shuttle to the Waterfront which helped us avoid fighting for parking.
good value for money

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kardu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this review, 19 December 2012
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations. Your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 December 2012

We were in southersun for 5 nights as we were on our honeymoon, the location is ideal for people who want to do as many activities like visitng , waterfront which is 5 min bu shuttle , camps bay 10-15 min / table mountain etc.

The staff at Southersun was Extrememly nice and they made our stay memorable, since we were on our honeymoon we were upgraded to the executive room. They had great breakfast but was the same all 5 days including the sheff special it was great and we still enjoyed all 5 days but should have added a few more variety.

The hotel feel is nice and comfortable. The negatives of the hotel were. the charged for wifii , their standard rooms we saw and stayed for one night were not comfortable as were very small and the interiors not at par with lobby and public area and defi not for honeymoon they need to revamp the standard room for sure. So incase any one who is on thier honeymoon is planning to choose the hotel please only choose the executive room otherwise not a good hotel purely on the basis of room.

Having said that the stay is also made memorable by the people, the hospitality in the hotel is outstanding we actually had a great great time as the staff were very alert , kind and very friendly and were always there to help with great advice on cape town when to visit certain places etc.. In any place apart from the hotel being good or bad the people can make a difference this was exactly the same for us so our honeymoon was even more special and we left with making great friends.

Thanks a lot : Rameez , Gerad , Abdul , Jaconell , Claus , Florence , Simon for the lovey stay and great memories cheers :-)

Room Tip: executive rooms standard room avg not comfortable
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prashantbajaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this review, 18 December 2012
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

It was a pleasure to meet up with you at the hotel during your honeymoon and appreciate your kind comments on your overall positive experience at our hotel .

Our hotel will be undergoing extensive room renovations in the new year and we are also enhancing our wi-fi access throughout the hotel.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2012

I travel to Cape Town often both on business and pleasure. And everytime i have been there over the years the service i receive is well beyond my expectations of the hotel. Even though some might say it is not close to the waterfront. If you look at it on a different view its close to the waterfront and also away from the hectic hustle and bustle that you would fine at the waterfront during peak times. Thus give you peace and quiet and also the convenience of the hustle and bustle and accessibility to the waterfront and the major highways. No matter business or pleasure Southern Sun Waterfront is the perfect place to either start your business day or end your leisure trip. I would recommend to this place to all. They truely live up to the Southern Sun Brand and values.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BhanaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this review, 18 December 2012
Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

We appreciate your valued loyalty and support and look forward to welcoming you back again soon.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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