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“Wonderful Stay”

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Southern Sun Waterfront Cape Town
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Ajax, Canada
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Wonderful Stay”
Reviewed 9 November 2013

we booked a package tour of Cape Town which included this hotel in the package. We had read the reviews and were quite comfortable going to this particular hotel. We arrived and were pleasantly surprised by our accomodation.. The hotel is very nicely appointed, clean with extremely good service from everyone we encountered. The rooms are spacious enough, the beds extremely comfortable with very nice bedding.
The hotel is located within a short walking distance to the waterfront or you can take a shuttle if you wish. You can catch the hop on bus service just across the street.
The pool area was lovely and quiet and bar service by the pool was very good.
The buffet breakfast was lovely with all kinds of fresh fruit, cereals, meats and omelettes.
I know that there are plenty of hotels to choose from in the area but can not think of any suggestions for improvement.
Our group of 8 had a lovely time there and would recommend staying there anytime.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank gayle054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 11 November 2013
Dear Valued Guest,

Thank you for taking the time to send us your detailed report following your recent stay with us

We truly appreciate your comments and will ensure that theynarepassedmon to all of our team members for their information, as this will go a long way to ensuring that we maintain ourbservice levels.

Once again thank you and we look forwardbto welcoming you back to the Southern Sun Waterfront in the not too distant future


Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
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  • Danish first
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  • English first
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English first
Gatineau, Canada
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 November 2013

We arrived to a beautiful room with complimentary Champagne from Management. Our trip was very long having come all the way from Ottawa, Canada. \there was Myself, my wife Claudia, my Brother-in-law Don and my sister-in-law Kathy. Our rooms overlooked the waterfront and rooms were obviously newly renovated. Breakfast buffet had a wide variety of foods and a great omelette bar. Our stay couldn,t have been more perfect, Highly recommended from a first time visitor.

Room Tip: Always ask for rooms above the 5th. floor apparently not all rooms have been renovated. Also ask for...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DryBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 8 November 2013
Dear Valued Guest,

Thank you for your valuable feedback following your recent stay with us

We truly appreciate your comments and we will ensure that we share this with our team members for their information.

We place a great deal of importance on service excellence and your posting will certainly prove very motivating

Once again many thanks and we look forward to welcoming you back to the Southern Sun Waterfront in the notmtoo distant future


Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
5 reviews
Reviewed 5 November 2013

Business or Pleasure. The experience is one that is comfortable and relaxing. Well located and easily accesible. Variety of food for breakfast and excellent service. Staff going the extra mile to satisfy guests needs.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Deepesh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 6 November 2013
Dear Valued Guest,

Many thanks for your feedback following your recent stay with us

All of your positive comments are appreciated and we will ensure that our staff are advised accordingly

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ripon, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2013

My wife and I stayed here for four nights upon our arrival in Cape Town. Great reception and well looked after for all the stay. Rooms well appointed if not enormous. Very helpful in advising and booking trips for us. Good location and shuttle service very useful

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 31 October 2013
Dear Valued Guest

Thank you for advising us of your expeiences during your recent stay with us

We appreciate that you took the time to advise us of your opinion of our service levels and we loom forward to welcoming you back real soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornchurch Essex
Level Contributor
130 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 27 October 2013

Stayed here for 4 nights and found it to be a very safe and clean hotel. The staff are all very helpful and friendly and booked a trip for us and tickets for the Table Mountain cable car. Our room was a good size and the bathroom had a bath and also a separate shower cubicle but would have liked a shower attachment on the bath for washing hair as I prefer a bath to a shower but it really wasn't too much of a problem for a short stay and were very lucky to have both options. The beds are so comfortable and there is adequate wardrobe and drawer space. The hotel offers a very good free shuttle service every half hour to and from the Waterfront area which was much appreciated. The breakfasts are great with everything you could possibly think of and the quality was excellent. It was lovely to come back to the hotel after an evening at the Waterfront and have a drink in the lounge area at very reasonable prices. If you don't want to go out in the evening the hotel has a very good menu but I can't comment on this as we never used this facility. There is also a very good Italian Restaurant a minute walk from the hotel (turn left out of hotel and just round the corner). I would recommend the hop on hop off city sightseeing bus and the hotel is a couple of minutes walk to the Convention Centre stop No. 3 which we found very convenient but would imagine in busy periods it might be best to go to Stop No.1 at the Waterfront area outside Two Oceans Aquarium. I was pleased I chose this hotel and would not hesitate to recommend it.

Room Tip: Maybe request a room on a higher floor to avoid street noise.
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrudiHornchurchEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 31 October 2013
Dear Valued Guest

Thank you for taking the time to provide such detailed feedback following your recent stay with us

All your comments have been noted and we will gladly pass this on to our team members for their information as this will definitely motivate them accordingly

Once again, thank you

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2013

We were a group and in town to attend a wedding and decided to stay at Southern Sun Waterfront mainly because of its ideal location. One can take the foot bridge located right next to the hotel and reach the V & A Waterfront in just 15 minutes or less. The hotel also provides shuttle service to the Waterfront every 30 minutes from the hotel and from the Waterfront every 15 minutes.

As other reviews have already mentioned, we too enjoyed the breakfast spread however, for days when you want to try something else, just around the corner from the hotel you'll find Food Lover’s Market where you can find food to satisfy everyone’s taste buds. Or if you are a fan of Italian cuisine, a local favorite Col'Cacchio’s is just a few minutes away.

To arrange your tours and transportation, rest assured Rameez and Rustim at Concierge will sort it all out for you!

Everyone from the Front Desk to Maintenance to the staff on the breakfast floor were incredibly friendly and always made us feel welcome.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ameerah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 26 October 2013
Dear Valued Guest

We appreciate the time you have taken to advise us of your experience during your recent stay at the Southern Sun Waterfront

Your comments will be passed on to our team members for their information and we look forward to welcoming you back innthe not too distant future

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

We stayed for 6 nights and had a great time. The staff (front desk, restaurant, etc) were all very welcoming and helpful; the hotel is sparkling clean; the breakfast buffet has everything you could want. The shuttle to the Waterfront every 30 minutes was always on time. I would recommend this hotel.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arip412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 26 October 2013
Dear Valued Guest

Many thanks for your positive feedback

We are pleased that you enjoyed your stay with us and look forward to be of service to you on your next visit to Cape Town

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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