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“Nice and comfortable stay”

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Southern Sun Waterfront Cape Town
Ranked #32 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 17 January 2014

We had a family trip to Cape Town during Dec-13. The hotel is conveniently located from water front as well as other tourist places in capetown. The staff at check in / check out was efficient and service prompt. Rooms were clean although small in size. Buffet breakfast is good although tends to get repetitive after second day. Overall a good experience

Room Tip: Look for room on higher floors
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  • Stayed: December 2013, travelled with family
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Thank prashanttandon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 19 January 2014

Dear Valued Guest

Thank you for taking the time and trouble to advisw us of your experience following your recent stay with us

Your thoughts are important to us , as we reply on valuable guest feedback to constantly monitor and improvement our service levels

We hope to welcome you backmto the Southern Sun Saterfront in the not too distnt future


Warm regards

JEFF ROSENBERG
GENERAL MANAGER

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1,306 - 1,312 of 2,021 reviews

Reviewed 14 January 2014

I found that the service level has been improved since my visit last year. It was a nice surprise to find that here was a halaal catering. Your menu should be extended both at the room service as well as the pool deck. Perhaps something similar to the Cullinan where different themes are held at the pool deck for the day so that you bring in a choice of menu. Advertise your halaal offering since very few people were made aware. It was a very enjoyable trip overall and as usual the entire family had a really awesome time.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Nazmeera C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 16 January 2014

Dear Valued Guest,

Thank you for your feedback following your recent stay with us

We are delighted that you found that the service levels have improved since your previous visit and we would like to thank you for highlighting this.

A tremendous amount of time and effort is placed on training and it is pleasing to note that this is paying off

Once again, many thanks and we look forward to welcoming you back in the not too distant future


Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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Reviewed 12 January 2014 via mobile

Stayed here with my two daughters for one night. Pleasantly surprised. Check in/out was painless and easy. They go out of their way to help you. Staff at the breakfast buffet was very very friendly and helpful. Room was clean. Everybody friendly! Will stay here again.

Stayed: December 2013
1  Thank Brinkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 15 January 2014

Dear Valued Guest,

Many thanks for your feedback following your recent stay with us

We truly appreciate your comments , as this assists us in our mission to constantly improve our service levels.

Warm regards


JEFF ROSENBERG
GENERL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

We checked into the Southern Sun Waterfront Hotel at Capetown on the morning of the 15th of december, 2013. The checking in staff were quick and efficient and very soon we were taken to our room on the 12th floor. The room and bathroom were neat and clean. The breakfast spread was amazingly awesome with a wide variety of delicious food . The hotel provided a shuttle service to the waterfront after every half an hour. The hotel staff was also very helpful in arranging the tours around the city. We stayed till the 20th and we would like to thank the staff for the warm welcome and very pleasant and comfortable stay that we had there. And yes, we would definitely love to go back . We would like to specially thank ' Mr Rameez' for all his help and guidance.

Room Tip: The rooms on the higher floors provide a better view.
See more room tips
  • Stayed: December 2013, travelled with family
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1  Thank Nilakshi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 12 January 2014

Dear Valued Guest

Thank you for your feedback following your recent stay with us

We truly appreciate your comments and we are pleased that you enjoyed your holiday. Your remarks with regards to Rameez and the concierge desk will be passed on to them and I am sure that they will be motivated by your comments

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

We checked into the Southern Sun Waterfront just before Christmas and were immediately made to feel welcome when we were greeted by Florence (the guest relations manager).

The hotel was fully booked and there was definitely a buzz. The newly renovated rooms were compact but comfortable for a family of four. The fridge in the room also made a difference as we could store milk for the kids breakfast in the morning.

The Sun Kids Programme that ran over the same time allowed the adults to enjoy their holiday too. The ladies that ran the Programme did a good job and the kids enjoyed the activities. My only suggestion would be to add a few more helpers as they had their hands full.

We also felt safe as there was a definite security presence.

All in all a good family hotel.

Stayed: December 2013
1  Thank KemmyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 7 January 2014

Dear Valued Guest

Thank you for sharing your experience at our hotel with us - we truly appreciate the time taken to do this

We are pleased that you enjoyed our facilities and that you found our Sun Kids programme convenient - we will pass this information on t them

Your comments will certainly be helpful to us as we continuously strive to provide the best possible service

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

From arrival to departure was an awesome experience. Breakfast had a great variety that catered for all, just make sure you do it early as it does get busy and you might have to wait to be seated.Thanks

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Mg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 7 January 2014

Dear Valued Guest

Thank you so much for your feedback

Please qrest assured that we truly value your comments and we will pass them on to all of our team members

Your information is important to us as we use this to measure our perfrmance

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

What a great hotel!!Lovely finishings.great people.great service.great food.close to VA Waterfront!!Def value for money!!!The staff were very friendly too!Rooms are very modern!Will def go there again!


  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Nicolette J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 5 January 2014

Dear Valued Guest

Many thanks for feedback following your recent stay with us

We truly appreciate all your kind comments and we will be sure to share these with all of our team members .

All the best for 2014 and we look forward to welcoming you back in the not too distant future

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range: £130 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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