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“Impressed--Great Stay!”

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Southern Sun Waterfront Cape Town
Ranked #32 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 9 February 2014

Nice room, very efficient staff, and great location. Stayed there four nights on a five-week, six-country Africa trip. Everything was great, no complaints. Excellent breakfast and a Concierge that could answer all kinds of questions, even the odd-ball questions. A plus was the complimentary shuttle that took hotel guests to the outstanding Waterfront shopping area, which also includes numerous restaurants and an amusement partk. Was there before Christmas in Dec., and the hotel was decorated appropriately. Took tours each day in Cape Town and outside the city--very worthwhile. I will certainly stay there when I return to Cape Town.

  • Stayed: December 2013, travelled solo
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Thank Dionges1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 12 February 2014

Dear Valued Guest

Thank you for your feedback following your recent stay with us

We truly value your feedback as we strive to constantly improve on our service levels

Once agin many thanks and we hope to see you soon for another visit

Warm regards

JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,344 - 1,350 of 2,082 reviews

Reviewed 7 February 2014 via mobile

This is my second year visiting Cape Town and staying here. Excellent location to business district, convention center, V&A waterfront and access short distance to Table Mountain. Very nice hotel, very friendly staff. Breakfast is very good. Rooms are nice but bed mattress could be improved as bed is somewhat hard. Overall a very nice hotel

Stayed: February 2014, travelled on business
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 February 2014

Dear guest

Thank you so much for your valuable feedback, as this is very importnant to us

We are pleased that you enjoyed our facilities and service and that our team members were attentive to all of yoir needs

It was a pleasure being of service to you and we look forward to welcoming you back soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

Stayed a few days at this hotel - the rooms were not ready yet, but our luggage was taken care
of in less than 10 minutes so we could go out and explore the city. Hotelroom proved very nice,
clean and functional. We enjoyed also the shuttle bus service from the hotel to the Waterfront - running every half hour. Perfect. Reception very helpful and friendly - go for it!!

Room Tip: Say no to room 345!
See more room tips
  • Stayed: February 2014, travelled with friends
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Thank Ina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 February 2014

Dear Guest,

We truly value your opinion and thank you for taking the time and trouble to provide feedback following your recent stay with us

It was a pleasure to be of service to you and we are pleased that you enjoyed our facilities

Once again , many thanks and we look forward to welcoming you back soon


Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

Stayed at the hotel during the Mining Indaba in a standard room with two queen size beds. The two beds hardly left any free space for free movement in the room, though pristinely clean. Although I travelled with my wife, the guest house staff had to be reminded every day for one more complimentary bottle of water and shower gel/ foam bath. We were assigned a room on the 9th floor overlooking the hanging twin off-ramps to the left and the Waterfront in the far distance to the right. The table mountain, although domineeringly close was out of view from this room.
The breakfast buffet was sumptuous and delicious with a wide choice of offerings to suit one's appetite and dietary inclination.
Would I go back, yes if only there would be more space in the room.

  • Stayed: February 2014, travelled on business
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Thank Boni_Mwila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 February 2014

Dear Valued Guest

Thank you for your feedback following your stay with us over the Mining Indaba

It was a great pleasure to have the hotel filled with all the delegates from all over the World and it's certainly one of the highlights each year

Once again , many thanks and we look forward to welcoming you back soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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Reviewed 5 February 2014

The rooms were clean, the food was good especially the breakfast. The hotel is very close to everything and the waterfront. Staff were helpful and our stay was overall very pleasant. I will stay there again.

  • Stayed: January 2014, travelled as a couple
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Thank RyanRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 February 2014

Dear Valued Guest

Thank you so much for your positive feedback following your recent stay with us

We truly appreciate your comments and we will share these with all of our team members accordingly

It was a pleasure being of service to you and we look forward to welcoming you back soon


Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

I booked 3 rooms. a) Room 215 - wasn't cleaned after the first night of stay and had to complain to the manager Darren - no feedback was received as to why the room was not cleaned. The telephone did not work correctly. The shower cubicle had no shelves to place shower gel etc on. No soap holders. Toilet system did not operate correctly - had to be flushed at least 3 times - guest of the room had to at one point use his hand to push back the toilet paper. Smoking room had terrible smoke odurs. House keeping did not clean the room cleanly - previous visitors hotel key card was still under the pillow, entire bathroom tiles were dirty and stained. Room 752 - The luggage bags in this room was tampered with and forced open. The lock and key for the bag was removed and the bag left open with luggage still sticking out the bag. Here again, room was not thoroughly cleaned. No further feedback from Darren the manger who promised us a replacement lock and investigation into the matter - lock interrogation was done but no feedback provided to us on this. Room 750 - Safe was locked out and not functioning - this was only sorted out a day later after 4 phone calls. Room was not thoroughly cleaned - toothpicks which we never used was lying on the floor on the side of the bed for 4 days. Tea bags we requested were removed from the room and replaced with rooibos which we don't consume. Bathroom also stained and dirty. On Checkout was told was owing an exorbitant amount when all was fully paid for a month in advance - hotel staff incorrectly added extra nights stay and at different rates - very embarrassing and upsetting for me and my guests as was rudely spoken to by the lady (Nosipho) checking us out. A guest of one of the rooms was asked if he was there to steal when he went to correct a fault with the room key - unacceptable rude staff behaviour. A terrible experience from what was supposed to be a reputable 5 star hotel. I have more to complain about and will email the hotel directly.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
1  Thank AshwinMunoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 February 2014

Dear Valued Guest,

Further to our telephonic conversation , as well as the e-mail that I sent to you,I would like to acknowledge that all the issues that you have highlighted , have been dealt with.

We apologize for any inconvenience and we look forward to welcoming you back next year


Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

Perfect Location - Easy access to free way, Nearby facilities. Very warm and welcoming staff. Perfect sized room, clean and well maintained. Perfect for business trip, romantic getaway or for the family.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank Dayandren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 1 February 2014

Daer Valued Guest,

Thank your for your feedback following your recent stey with us

We are please that our services met with your approval and that you enjoyed the time spent with us

feedback from our guests is very important to us, as this enables us to constantly manage our performance and service levels

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range: £117 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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