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“A RECOMMENDED HOTEL”

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Southern Sun Waterfront Cape Town
Ranked #31 of 109 Hotels in Cape Town Central
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A RECOMMENDED HOTEL”
Reviewed 7 April 2014

Convienient to Waterfront easy access from Airport. Excellent service in all areas of the Hotel. Room modern and comfortable.
Breakfast excellent.
Parking in building always available.
Swimming pool welcome and well maintained




  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
2 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 11 April 2014
Dear Graham W,

Thank you for your feedback.

We really look forward to receiving our guest comments as this allows us to constantly work at improving our service levels.

Once again , many thanks and we look forward to welcoming you back on your next trip to Cape Town

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,960 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
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English first
Sandton, South Africa
Level 6 Contributor
245 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 7 April 2014

The renovations at this hotel have vastly improved the experience since I last stayed here. My room was clearly upgraded to a suite as I am a frequent guest of the hotel chain. The breakfast staff were very accommodating to us. My husband and I were there for separate business trips and converged at the same hotel.

The customer services manager Florence went out of her way to make our stay as seamless and trouble free as possible.

The overall experience was positive and we will stay at this hotel for our personal holidays as well.

Despite the fact that the hotel was at capacity, we did not feel like the occupants were on top of each other and breakfast was fine.

I would only like to recommend that the internet service provider be changed or improved as we were constantly re-connecting or having a slow connection.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank SZavahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 11 April 2014
Dear SZavahir,

Thank you for taking the time & trouble to post your comments following your recent stay with us

I can assure you that we truly value your feedback as we continuously strive for service excellence.

Our refurbishment programme in our rooms have really received rave reports , and we are pleased that you enjoyed the overall experience

Once again , many thanks and we hope to see you soon

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
Reviewed 6 April 2014

Southern Sun Waterfront is very well located close to shops, markets and the Waterfront. The staff were very welcoming, friendly and helpful throughout my stay. The hotel itself is always clean and well presented, rooms cleaned daily, wake up call always on time, bar are and pool always clean. I ate breakfast and dinner in the hotel and I can't rate it any less than 10/10! Everything from start to finish in this hotel (except the wifi) was great and I would have no hesitation in recommending it. Enjoy your stay.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank StephenCranley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 11 April 2014
Dear StephenCranley,

Thank you so very much for your feedback following your recent stay with us.

Please rest assured that we value your comments and we will ensure that they are passed on to our team members accordingly

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 April 2014

Large, modern hotel linked to the V&A by an excellent shuttle bus service. Clean, comfortable with very helpful and willing staff.
Excellent and extensive buffet breakfast included.
Evening buffet style dinner was also extensive, varied and very good value.
A defective a/c unit in our room elicited a rapid move to an alternative room.
I would visit there again.

Room Tip: Obviously a sea view is to be preferred but we had a city view that also gave good views towards Tab...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michael_staddon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 11 April 2014
Dear michael_staddon,

Many thanks for your feedback - we truly value your input as this enables us to constantly monitor our service levels .

We are pleased that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Cape Town

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tashkent, Uzbekistan
1 review
Reviewed 3 April 2014

Dear Sir/Madam,

26-28 of January 2014 I was staying in Southern Sun Waterfront hotel.
During my stay I very enjoyed with services, breakfast and others. Staff are really helpfull. I would also recommend this hotel as my stay was perfect. But after arriving back home I found out that withdrew sum as deposit in amount of 740.00 ZAR did not refund till the present time.
Several times I send emails to waterfront@southernsun.com but without response.
Kindly ask you to solve this issue.
Thank you in advance.

Best regards,
Muradjan Ashurov
uzbek81@yahoo.com

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller595654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 4 April 2014
Dear Traveller 595654,

Thank you for your feedback following your recent stay with us

We are pleased that you enjoyed your overall experience and have taken note of your query, which we are currently investigating. As soon as we have got some information on this, we will reply to the e-mail address that you provided.

Warm regards,


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 1 April 2014

I have not have any bad services and everytime I check in the servoice is excellent and the bar is set very high and thats what makes me kee coming back. I'm happy with the excellent services thumbs up

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Mbusi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 3 April 2014
Dear Mbusi M

Thank you for your feedback following your recent say with us

We are delighted that you enjoyed the time you spent with us and that the services were to your complete satisfaction. Considerable time and effort is placed on training and it is great to receive comments such as yours, thereby indicating that the training is being applied on th job

Once again many thanks and we look forward to welcoming you back soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Witbank
1 review
Reviewed 31 March 2014

This was a great warmly service I have receive and the friendly calm ever smiling staff,the rooms were very much neat no bad smelling actually it looks like it was new.your dinner guys was very healthy less fats and salts thanks to the chef and lastly the way your things are located one doesn't have to struggle to get things.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Jabu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 1 April 2014
Dear Jabu H

Thank you for your feedback

We really appreciate you taking the time to advise us of your experience during your recent stay with us and we will pass your comments on to our team members accordingly

It was a pleasure being of service to you and we look forward to welcoming you back in the near future

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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