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“Update to my March 2014 review”

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Southern Sun Waterfront Cape Town
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Peterborough, United Kingdom
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Update to my March 2014 review”
Reviewed 26 June 2014

After slating this hotel for various reasons back in March 2014, the hotel management did call my wife from SA (we live in the UK) and apologised profusely for the poor stay we had.

Now a lot of hotels may have taken a poor review and pooh poohed or dismissed it, offering some consoling empathetic words, but basically just meaning "yeah, right, move on". To this hotels credit they put in the extra effort required for a disgruntled, unhappy customer and offered a complimentary stay to us if we were to return to SA in the next 12 months.

We thanked them for their offer and we promised to update our review as a result, not that they had asked us to do so, just that we thought it was the right thing to do. We will be returning in December and have confirmed our stay and we hope this time that the faults of the past are where they belong, in the past.
Thank you Southern Sun for your offer, you have reinstated out faith in your brand.

Stayed March 2014, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 29 June 2014
Dear David S

Thank you so much for taking the time and trouble to post an update on your earlier post made in March 2014

It is seldom that people make the effort to repost comments following their earlier experiences with an establishment - and we truly appreciate your efforts

We are delighted that you have decided to stay with us again on your next trip to Cape Town and we look forward demonstrating that what you experienced on your last visit , was the exception , rather than the rule

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

1,931 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
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clevedon
Level 5 Contributor
82 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 24 June 2014

Had a 5 night stay there and as usual the rooms were as expected and the whole layout was familiar from other Southern Sun hotels.

I stayed here as it was close to the ICC for an event I was going to and in that respect it lived up to expectations.

Others using it were obviously tourist, though I think some thought that by the name it would be actually in the V&A docks area??

  • Stayed April 2014, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 25 June 2014
Dear CliveB,

Thank you for taking the time to send us your feedback

We are pleased that you found the proxity of the hotel to the CTICC convenient and we look forward to welcoming you back when next you are in Cape Town

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 June 2014

Most of my travels are business, and as a result I stay at the A joining Culinan Hotel. Its more focused to business people, and as a result has less of a vibe.
Fortunately it was full. Why fortunately? Well I got to stay at this hotel. It has a great vibe, with the excitement of tourist all over the hotel, yet it still met all my expectations as a business traveller.
Its a bit noisy up and down the hallways, which is sometimes not great - I hate been woken up .... but hey .... not the hotels fault. Sometimes guest are poorly behaved...or pissed!
The hotel rooms are a little small, but nothing to really complain about. I was there with a purpose, and for that purpose, the vibe of the place really picked up my spirits.

A mention must go to the staff of this hotel - They are fantastic! Have great sense of humour and every request was dealt with astonishingly fast with a great attitude.

Now if only they can get the staff in the restaurant performing like that, this hotel would be great, but I think that as a business traveller I may have been in more of a rush than a tourist!

Room Tip: Ask for a harbour or mountain view
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 25 June 2014
Dear craigharwood,

Thank you so much for your comments following your recent stay with us.

We are really pleased that you enjoyed the vibe and general services in our hotel and its great to learn that our team members looked after your requirements. We will also look into the restaurant service , as it should not matter at all whether you are on business , or a tourist on holiday , you should all get the same great service that we strive for.

Once again, thank you for taking the time to send us your feedback and we look forward to welcoming you back soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2014

We stayed at the hotel in May, 2010.

The hotel is modern looking. The reception area is open and welcoming.The staff were friendly.

Breakfast was awesome. The juices served were really fresh. And you also had the usual spread.

The room we stayed in was pretty small. Much smaller than we expected it to be. The view from the room was good though. We could see the mountains.

The hotel is not very far from the Waterfront. In fact there is a free shuttle which drops you at Waterfront and picks you up from there.

The weather was awesome in the month of May.

We really enjoyed our stay.

But we wish the rooms were bigger.

Room Tip: Ask for a room with a view otherwise you will get a building for a view. It is better to be on a hig...
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  • Stayed July 2013, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 25 June 2014
Dear Tamanna A,

Thank you for your feedback following your stay with us in May

Its only through feedback such as yours , that we are able to constantly monitor our service levels and ensure the best possible experience to our guests

We look forward to welcoming you back soon

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 June 2014

We stayed at this hotel at the end of a tour of South Africa the breakfast buffet is up to standard
but the evening menu was a mix of being under cooked or being served cold hard to believe
that a plate of chips had to be sent back to recook. Cape Town has a very large number of very good places to eat in or around the waterfront.

  • Stayed June 2014, travelled with friends
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 22 June 2014
Dear 13Spencer,

Thank you for your feedback following your recent stay with us

We truly regret that you didn't enjoy your meal in our Yizani restaurant, however, comments such as yours , assists us in ensuring that we constantly improve on our service levels

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 6 Contributor
245 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 20 June 2014

The room was by far the smallest I have ever seen in a hotel but still nice. The bathroom crisp with a bath (very small also) and a shower. And there was foam bath! I never met more helpful staff at a hotel – not let me tell you how to, but rather let me accompany you and help you and show you how to attitude. When I booked I did think that the hotel is on the V&A (because of the name?) but it is not. You can however take a hotel shuttle there if you need to. Because of the location, not all rooms have nice views. We could not see the mountain nor the harbour but if I looked down, I could see the swimming pool.

  • Stayed June 2014, travelled as a couple
    • Value
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Review collected in partnership with Tsogo Sun Hotels

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 22 June 2014
Dera erna O

Thank you so much for your comments following your recent stay with us

We truly appreciate you taking the time to advise us of your experience as this assists us in our goal of constantly improving on our service levels

Once again many thanks


Warm regards



JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 June 2014

Stayed in this hotel again the night of 17 June 2014.
- We did not receive two rooms with an inter-leading door - it was requested in our initial booking email.
- There was noise on our floor the whole afternoon - drilling, hammering etc. This did however stop at around 16:00
- The rooms were clean and new
- Breakfast was good and we enjoyed it. Staff very friendly towards my 5 children.
- Checking out was a huge problem. The lady could not put both our rooms on one account. Even after asking the manager they still could not manage this. I said it was fine I would take the 2 separate Invoices.Even after this it took 25 minutes to check out. There was no mini bar - it was just the one night and breakfast that had to be added! The lady (Aziza) kept phoning colleagues to help her with the system.
- overall a good experience apart from check out.

Room Tip: Checkout early as this can take VERY long.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 20 June 2014
Dear Brinkies,

Thank you for taking the time and trouble to advise us of your experiences during your recent stay

Please accept our apologies for any noise as a result of our room refurbishment programme. Whilst we endeavour to keep any disturbance to the absolute minimum, regrettably this cannot be ruled out altogether.

The great news is that we are nearing the completion of this wonderful programme and the feedback that we are getting from all who have either stayed in or seen our new rooms - has been overwhelmingly positive,

We are , however, delighted that you enjoyed your stay with us and we sincerely trust that we will have the pleasure of welcoming you back soon

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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