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“MEGA SERVICE YOUR EXCELLENCY”

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Southern Sun Waterfront Cape Town
Ranked #33 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 7 July 2014

Excellent heart warming people/ staff. Room clean all the time. Linen changed everyday.Very reachable to all areas of interest to my family ....hey hey don't move this hotel.. the location is best.

I liked the excellent service especially for having all my needs surpassed by staff and management. All staff at restaurant in a happy mood enjoying their work and especially serving us.

I hope next time I come " which is soon soon" the lift will be finished with major service". All week in forced fitness mode from the basement parking to reception.. a bit of a challenge...with loads of goodies from the nearby malls carried all the way to the reception about 10m from down stairs to the reception.

Overall excellent service, keep it up.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank WELCOMEBHEKIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 10 July 2014

Dear WELCOMEBHEKIN,

Thank you so very much for your detailed feedback following your recent stay with us

It is only through guest comments , such as yours , that we are able to constantly monitor our service levels as we strive for service excellence

We look forward to welcoming you back in the not too distant future

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,275 - 1,281 of 2,125 reviews

Reviewed 5 July 2014

Stayed at this hotel recently while on holiday in South Africa, the hotel was nicely placed between the main streets of Cape Town and the V&A waterfront. The hotel was very comfortable, with nice rooms, friendly staff, good breakfast, (didn't eat at the hotel in the evening as the waterfront was so close.) and the added benefit of a free half hourly shuttle back and forth to the waterfront until late in the evening. Over all this was a very good choice.

  • Stayed: May 2014, travelled as a couple
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Thank clive h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 July 2014

Dear Clive h,

Thank you for your feedback following your stay with us

We truly appreciate your comments and we will ensure that we share them with our team members as this enables us to constantly improve on our service levels.

Once again , many thanks for taking the time to advise us of your experience at our hotel

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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Reviewed 30 June 2014

Reception to be careful when admitted people to get cards registered.
Regonise frequent guest members and attend to their needs.
Aircon noise terrible could not sleep water dripping whole time.
Bathroom floor dirty


  • Stayed: June 2014, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank Nicolene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 1 July 2014

Dear Nicolene V

Thank you for your feedback following your recent stay with us

It is only through guest feedback , that we are able to ensure that we constantly improve on our service levels - and we truly appreciate your comments

warm regards

JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Stayed for a single night on business. Very friendly welcome on arrival at reception and in the bar the bar staff are great talkers! Room was excellent with all you need for a business stay plus breakfast good. A little too large to be homely but a good stay nonetheless.

Stayed: June 2014, travelled on business
Thank Cliff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 29 June 2014

Dear Cliff L

Thank you for your feedback following your recent stay with us

We truly appreciate your comments and we will ensure that they are shared with all of our team members

It is with detail such as yours that we are able to improve on our service levels

Once again , many thanks


Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We stayed here 3 nights as part of a Riviera Tour. Having spent the previous 10 nights in various country hotels this was a complete contrast and back to city life. This is a very large skyscraper hotel of the style and type found in any international city. The rooms were clean and small in comparison to what we had been staying in. We did have an issue with the toilet which was fixed immediately and efficiently. We then had an issue with the safe deposit box ( new batteries needed) again fixed efficiently and immediately. As with this type of hotel all services provided were efficient but because of the size a little impersonal. We only had breakfast at the hotel but the select was vast and excellent quality and service. There is a shuttle bus service to the waterfront shops which we utilised every night

  • Stayed: March 2014, travelled as a couple
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Thank BillericayEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 29 June 2014

Dear Billericay

Thank you for your comments following your recent stay with us

We really appreciate your feedback and will share this with our team members which will assist us to constantly improve on our service levels

Warm regards



JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

After slating this hotel for various reasons back in March 2014, the hotel management did call my wife from SA (we live in the UK) and apologised profusely for the poor stay we had.

Now a lot of hotels may have taken a poor review and pooh poohed or dismissed it, offering some consoling empathetic words, but basically just meaning "yeah, right, move on". To this hotels credit they put in the extra effort required for a disgruntled, unhappy customer and offered a complimentary stay to us if we were to return to SA in the next 12 months.

We thanked them for their offer and we promised to update our review as a result, not that they had asked us to do so, just that we thought it was the right thing to do. We will be returning in December and have confirmed our stay and we hope this time that the faults of the past are where they belong, in the past.
Thank you Southern Sun for your offer, you have reinstated out faith in your brand.

Stayed: March 2014, travelled with family
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 29 June 2014

Dear David S

Thank you so much for taking the time and trouble to post an update on your earlier post made in March 2014

It is seldom that people make the effort to repost comments following their earlier experiences with an establishment - and we truly appreciate your efforts

We are delighted that you have decided to stay with us again on your next trip to Cape Town and we look forward demonstrating that what you experienced on your last visit , was the exception , rather than the rule

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

Had a 5 night stay there and as usual the rooms were as expected and the whole layout was familiar from other Southern Sun hotels.

I stayed here as it was close to the ICC for an event I was going to and in that respect it lived up to expectations.

Others using it were obviously tourist, though I think some thought that by the name it would be actually in the V&A docks area??

  • Stayed: April 2014, travelled on business
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Thank CliveB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 25 June 2014

Dear CliveB,

Thank you for taking the time to send us your feedback

We are pleased that you found the proxity of the hotel to the CTICC convenient and we look forward to welcoming you back when next you are in Cape Town

Warm regards

JEFF ROSENBERG
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Cape Town Central
#19 Family Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#33 Luxury Hotel in Cape Town Central
Price Range: £120 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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