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“Very good hotel”

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Southern Sun Waterfront Cape Town
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Beau Bassin - Rose Hill
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very good hotel”
Reviewed 23 July 2014

Well situated! Good staff! Good room! Clean! I recomanded! Waterfront walking distance or got a Shuttle from the hotel, very nice to them! Taste the Hot chocolat in the afternoon, succulent!! Nice view from the room on the Waterfront!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Karyneg28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 24 July 2014
Dear Karyneg28

Thank you for your great comments following your recent stay with us

We will certainly share your thoughts with our team members - as this will assist to drive them to even better levels of service

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,871 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Cape Town, South Africa
1 review
Reviewed 21 July 2014

This was only an one night stay but our stay this past Saturday was one of the best hotel experiences we have had at Tsogo Sun hotels to date given my long stay history with the hotel chain. Hotel facilities are good, staff efficient and pleasant. Felt really at home at the hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Ryan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 22 July 2014
Dear Ryan J

Thank you for your positive comments following your recent stay with us

I can assure you - we look at all guest feedback very closely and take all suggestions very seriously in order to constantly improve on and improve on our service levels

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
1 review
Reviewed 20 July 2014

This is a good hotel, near the cape town international convention center. You can just spend 3 minutes to walk to the sightseeing bus stop. The breakfast is excellent and the room is clean, but, the price is a bit expensive.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Juan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 21 July 2014
Dear Juan L

Thank you for your valuable feedback

We will certainly utilize your comments to assist us in our quest of working towards achieving service excellence

Your description of the experience you enjoyed will be communicated to our tram members For their motivation

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

Emailed to ask a question a few days before arrival - to this day I have yet to receive a response

Poor check in experience - waited a long time and was told to wait some time by a lady who was doing admin that probably could have been deferred

There is building work going on - i was not aware of this at the time of booking or checking in - I was woken up in the morning by drilling - as I had to study whilst at the hotel I approached hotel staff to see if there was a quieter area I could use during the day - I was told all parts of the hotel would have this loud drilling and that nothing could be done to help me

The lack of responsiveness of staff means I would not stay here again

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Frequent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 17 July 2014
Dear Frequent T

Thank you for posting your comments following your recent stay with us.

As mentioned to you by our Guest Relations Manager when she responded to you on our guest satisfaction survey , we take all feedback from our guests very seriously, as we strive for service excellence.

Clearly , in your case , we seemed to have failed , and we would like to apologise most sincerely for the inconvenience and irritation that you endured during your time with us, as a result.

In order to investigate your concerns more extensively , it would be most helpful if you could advise us of the e-mail address that you sent your request to. Please feel free to mail me direct on jeff.rosenberg@tsogosun.com - and I will check out your concerns personally

Once again, please accept our apologies and I look forward to hearing from you

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Recife, Brazil
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 July 2014

The services are very nice. The staff is professional. The location is excellent, very close of Waterfront and 20 min from airport. There is a free shuttle service to Waterfront. The rooms are confortable. Fair price.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Manoel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 17 July 2014
Dear Manoel M

Thank you so much for your feedback following your recent stay at the Southern Sun Waterfront

We are truly delighted that you enjoyed our services and facilities as this assists us in ensuring that we maintain our standards to the best possible levels

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knysna, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 July 2014

This Hotel is an all round amazing Hotel. This was my second time staying here and they keep on impressing me. The consistency in service and guest experience ensures that from check in to check out you feel like the only person staying here. We regularly stay at Hotels and infact have been on the road for the last 2 and a half months on business and can honestly say that I had the best meal at this Hotel in the last 2 and a half months. Secondly the rooms are spacious, clean and comfortable. Thank you for a great experience, I will be back!

Room Tip: All rooms are great!
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank VirtualAccommodation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 12 July 2014
Dear Virtual Accomodation,

Thank you so much for your valuable feedback following your rent stay with us

It is only through comments from our guests that we are able to constanty monitor our service levels as we strive for complete guest satisfaction.

We are really pleased that you enjoyed your experience and we look forward to welcoming you back soon


Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape St Francis, South Africa
Level Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 9 July 2014

This hotel is perfectly positioned for easy access and exits onto the freeways as well as the business centre of Cape Town - walking across the street to the International Conference Centre.
The staff make the stay a pleasure as they are friendly and responsive to any request and the quality of the food at breakfast, dinner and in-room dining is tops. The rooms are well appointed and the WiFi works well. If you want to download large files you might have a problem.
Really worthwhile staying here.
Thanks.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank ThaboCapeStFrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, 10 July 2014
Dear ThaboCapeStFran....

Thank you for posting your experiences of your recent stay with us , on TripAdvisor

We truly appreciate your time and feedback , as this assists us in constantly monitoring our service levels as we strive for service excellence

Warm regards



JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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