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“Excellent Place to Stay while exploring the Cape!”

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Southern Sun Waterfront Cape Town
Ranked #32 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 12 August 2014

We spent 4 nights at this hotel on the start of our African Adenture! The hotel is ideally situated about 10 minutes from the wharf with their complimentary shuttle service, which runs every 30 minutes. The rooms were modern and very clean, although fitting 2 adults and 2 grown children into one room is a bit tight! The breakfast buffet was amazing and they had a great bar with sandwiches and snacks for the kids! Every day they also offered water, hot chocolate and candy in the lobby which was a real treat for our children! The staff was helpful and courteous. Would definitely recommend this hotel!

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Paolo492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 15 August 2014

Dear Paolo492

Thank you so much for taking the time and trouble to advise us of your positive experience during your recent stay with us

We are delighted that you enjoyed your holiday in Caoe Town and that we were able to enhance your memories in the " Mother City "

Once again , thank you and we look forward to welcoming you back soon


Warm regards



JEFF ROSENBERG
GENERAL MANAGER

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1,218 - 1,224 of 2,083 reviews

Reviewed 11 August 2014

An excellent stay with my wife, daughter, husband and two almost teenager boys for the Saturday evening. Reception was excellent, the food of the best (especially the menu) and breakfast something to write about. We really enjoyed the stay with the Nederburgh Reserve Carbernet Saugvignon at only R80-00. Really worthwhile.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Jansteve_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 12 August 2014

Dear Jansteve_12

Thank you so much for your feedback

We really appreciate you taking the time to advise us of your experience at our hotel

Your comments assists us in our goal of striving for service excellence and we will most certainly share this with our team members

Warm regards

JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

SSW is my "home away from home" , given that I am a frequent Business traveller. The experience I witness from the time I arrival till my departure is second to none. Entire staff are courteous, friendly and accommoding and this includes the Chefs who are always at your call to prepare someting different from the menu.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank jeeva_chetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 12 August 2014

Dear Jeeva_Chetty

Thank you for very much for your positive feedback , following your recent stay with us

We truly appreciate your comments , as this greatly assists us in constantly improving our service delivery

Warm regards

JEFF ROSENBERG
GENERAL MANAGER

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Reviewed 10 August 2014 via mobile

The facilities were spotless. The cleaning staff works day and night and it shows. The rooms were clean and comfortable. Our tour got screwed up and the concierge was very helpful with ideas. The food for breakfast and dinner was delicious. Shuttle to water front was a wonderful help.

Stayed: June 2014, travelled with family
Thank Punky70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 12 August 2014

Dear Punky70

We thank you very much for your positive feedback following your recent stay with us

All of your comments will be shared with our team members for their information and motivation

We look forward to welcoming you back soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Nice hotel in a very nice place. Very close from Long Street and from a nice walk to table mountain lower car cable station. You can walk to waterfront also enjoying a friendly street. Has to be back this place as soon i can

Stayed: September 2013
Thank Giancarlo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 12 August 2014

Dear Giancarlo P

Thank you for your feedback

We are pleased that you enjoyed your stay with us and are looking forward to your next visit.

Warm regards

JEFF ROSENBERG
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Brilliant hotel, staff extremely helpful and friendly. Food good especially breakfast and room service. Complimentary bus to waterfront.
Rooms spacious and comfy comfy bed.
would recommend as excellent for exploring Cape Town

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank KRGR24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 7 August 2014

Dear KRGR24,

Thank you so much for your comments following your recent stay with us.

We will certainly share your comments with all of our team members for their information and motivation.

We are truly blessed with great staff who really love what they do and I know that they will enjoy receiving your feedback

Warm regards


JEFF ROSENBERG
GENERAL MANAGER

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Reviewed 2 August 2014

We've spent 5 days there as part of our honeymoon.
Initially they gave us the wrong room (when we arrived we had letters for another person) but after that they sent us a bottle of champagne and chocolates.
Rooms very small. Bathroom small (tiny tub and tiny shower). Empty minibar (?)
Great location, pretty close to the Water Front Mall and restaurants. The hotel has a shuttle that takes you there every half hour for almost all day.
If you're visiting a town and you only needs a place where to take a shower, sleep and have a nice breakfast, this is the place. Don't ask for more.

Room Tip: Close to a highway , if you stay at the lower floors , you'll hear it. In a windy day, windows m...
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Roberto O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 4 August 2014

Dear Roberto O

Thank you for taking the time to advise us of your experience at the Southern Sun Waterfront

It is unacceptable that you were initially given the incorrect room - however, we trust that we made up for this during your stay

The fridge in the standard rooms are not stocked , however, as the note in the fridge advises you , the fridge is stocked to your taste , on request. We only Pre-stock all mini bar fridges in our Suites and Executive rooms.

However, thank you for your comments and we trust you enjoyed the balance of your honeymoon in South Africa


Warm regards


JEFF ROSENBERG
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Cape Town Central
#19 Family Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range: £119 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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