We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,497)
Filter reviews
2,497 results
Traveller rating
1,108
988
267
82
52
Traveller type
Time of year
LanguageAll languages
More languages
1,108
988
267
82
52
Show reviews that mention
All reviews every half hour shuttle bus tsogo sun shuttle service concierge desk breakfast buffet water front business trip business hotel easy access stayed here for nights enjoyed my stay table mountain south africa long street waterfront cticc
Filter
Updating list...
559 - 564 of 2,497 reviews
Reviewed 3 May 2017

This must be my fifth stay or so during the Cycle Tour and again this hotel very positively surprises me with the great service they offer. All staff is super friendly and very professional. The breakfast is the best and so is the kitchen and restaurant staff, a pleasure to wake up and start the day inside or outside at the pool.

Room tip: Either ask for harbour view or mountain view.
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Michielvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 May 2017

Dear Michel,

Thank you for taking your time to share your experiences during your recent stay with us.

Your evaluation and great comments help us to improve on our services inorder to meet your future expectations.

Thank you for your continued support and we look forward to welcoming you back in the near future.


Sunny regards


Ignatious

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017

Friendly Staff, amazing views, close to everything - fantastic food, beautiful place to stay. Offers safe and secure parking to all it's guests. Helpful staff from the reception desk to the concierge desk. room service was quick and sufficient. Rooms are spacious and clean. Loved every second of my stay.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank corneliaelizabethw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 May 2017

Dear Cornelia-Elizabeth,

Thank you for sharing your experiences during your recent stay with us. We are very delighted that we were able to create great memories and your positive comments will be shared with our team members.

I would like to thank you for chosing to stay with us and we look forward to welcoming you back in future.


Sunny regards

Ignatious

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017

This is a large hotel in Cape Town-- Very clean, very modern. It says "waterfront" and it is but not the V&A waterfront. You still have to take a taxi over to the tourist area, it is not expensive but you aren't going to walk to the V&A waterfront from this hotel The breakfast was excellent...don't overlook the hot homemade croissants. We also ate in the smaller dining room and the food was 5 star!!!!
The rooms were clean, room service was great and the food choices were varied.
Our only problem with this hotel was the staff didn't appear to enjoy their jobs and bordered on rude. Our questions were all answered but they were not friendly or happy people. The one person who does stand out as super nice and friendly was Ruan at the check in counter...he was a gem--fun, friendly, and happy!!!! Good job to him. This hotel limits your wifi...yes they have free wifi---but very limited for free

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Rooms
    • Service
Thank obaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 May 2017

Dear Obaj,

Thank you for your feedback

We are Ramallah pleased that you enjoyed your stay with us , although we are surprised that you found the staff rude, as we normally get great reviews regarding our people ? Obviously during your stay , we seem to have come up short , for which we apologise

Warm regards

JEFF ROSENBERG
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017

I arrived at 11h30 which was an early arrival. The receptionist was very friendly and checked me in . I was expecting "come back at 2pm". The room was on the 12th floor and had a good view of the waterfront. My dining experience was very good . David the breakfast chef saw to my breakfast dietary requirements. My check out was quick and was done very professionally.
David the che

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Jaya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 May 2017

Dear Jaya N

Thank you flor your feedback

We are delighted that you enjoyed your stay ith us and we look forward to welcoming you back soon

Warm regards

JEFF ROSENBERG
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

The staff was helpful and friendly, hardworking and very accommodating.
My children loved the place, and felt at home.
The hotel is nearby the waterfront, and easy access to the CBD. We enjoyed our stay, and relaxed.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Service
Thank godis2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 May 2017

Dear godis2015

Thank you for feedback

We are really pleased that you enjoyed your visit to our hotel and that you found all of our facilities up to your full satisfaction

Warm regards

JEFF ROSENBERG
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews