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“Absolutely fantastic” 5 of 5 bubbles
Review of Derwent House Boutique Hotel

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Derwent House Boutique Hotel
Ranked #5 of 106 Hotels in Cape Town Central
Certificate of Excellence
Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
“Absolutely fantastic”
5 of 5 bubbles Reviewed 20 July 2014

My wife and I went South Africa for our honeymoon and Derwent House was the first stop on our trip. We stayed 3 nights and everything about it was perfect. We arrived very late in the evening and someone was there to check us in and serve us complimentary wine and snacks to welcome us. Our bedroom was wonderful with 2 very cozy decks, one with a partial view of the mountain and the other overlooking the pool. Comfortable, exquisite shower, and there was a nice flat screen TV with a DVD player to use for the many complimentary dvd's downstairs to choose from.

Aside from the beautiful house itself, along with the lovely pool area and convenient location near many good restaurants and in walking distance to downtown, the best part of Derwent house is the service and staff. Everyone we encountered truly could not have been more friendly and ready to make our stay as perfect as possible. We felt like guests in a favorite relative's home. Due to our busy sight-seeing schedule, we only used the hot tub once, but as soon as we got in, knowing that it was our honeymoon, the staff brought out a complimentary bottle of champagne and some chips. They make every effort to ensure that your stay is enjoyable.

I really can't say enough good things about Derwent House. It really is the perfect stop for anyone. We are the kind of people who always like to try different things and not do the same thing twice, but I must say, if we ever get a chance to visit Cape Town again, it would near impossible to not book a room back at the Derwent House. It was that wonderful.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
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English first
Port Townsend, Washington
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

We arrived at Derwent House after a 16 day safari. When they opened the door it was like we had achieved Nirvana. The beds are outstanding, the breakfasts to die for, the service is wonderful and sitting in the living room sipping your Port is out of the world. the staff handled a number of our sight seeing trips and recommended some wonderful restaurants within walking distance. You should try Manor Epicure. All in all, you can't go wrong by choosing Derwent House.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abracadabra_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leipzig, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 July 2014

Derwent House is an absolutely lovely place. We did enjoy our stay there very much! The staff is adorable, friendly and really nice, the furniture in the lobby, kitchen and the rooms is very aestethic. All the house is cosy and comfortable. The breakfast is delicious - I wish I would have someone to make pancakes for me like this every day :) If you go to Cape Town, don't miss staying at Derwent House!

Room Tip: Rooms with the balcony grant you a great view at the Table mountain.
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elisabeth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 17 July 2014

I truly enjoyed my stay at Derwent House. I have high standards for accommodations and they exceeded my expectations. The place is gorgeous, the service of each member of the staff is excellent and the food was so good! Will definitely stay here again on a future trip to Cape Town.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tinuytan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
1,018 reviews
403 hotel reviews
common_n_hotel_reviews_1bd8 1,152 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

We stayed at DH for 3 weeks in June while undergoing medical treatment. We had looked into staying at a few places but were impressed with the reviews and the prompt and positive response from the English owners. (They live in Hermanus but have an excellent staff who they stay in close touch with, and occasionally come in to look in on things.)

Our initial impression upon arrival while trying to park our car in the property was not so favorable as they had trouble getting the door open. (We were on subsequent days to have trouble getting out and had to teach the staff how to open the doors of the gates manually, and ended up parking on the street outside the property). There were odds and ends stacked around the front of the property. When we entered the reception though, we could see why the place got such good reviews as it is classy and cozy with a lovely fireplace. We were travelling with a mountain of luggage and the lady on duty made a valiant attempt to help us lug these pieces through the house and up the adjoining building into the Family Suite.

We had debated about whether to stay in the Family Suite or the studio apartment they own in a building next door and were glad we opted for the Family Suite. The Family Suite is up two flights of stairs in a separate building 3 meters from the main hotel. It has its own entrance and has a small bedroom, bathroom, long corridor and living area at the end of corridor. The living space is not much wider than the corridor so not very comfortable for relaxing, watching TV or DVD (every room has one). The studio has a more convenient living space layout, but it´s in a dodgy building with other apartments and is not in keeping with the upmarket boutique image of DH. Also, unlike the rooms within DG where the central heating works brilliantly, the studio has no central heating--just space heaters and a fan for summer. They have high speed WIFI throughout the property and in the studio. Also, while you can use the DH facilities like the lounge and pool, you can´t get breakfast at DH if you opt to stay in the studio. We had a chance to see some of the other rooms in the DH main building too and they are all small (virtually no room for luggage)--but that is the case with all the B&Bs in central CPT.

Immediately upon opening the door to the Family Suite we smelled fresh paint and saw that all the windows were wide open. After several days the odor still remained. Enamel based paint is highly toxic to breathe and was making us sick. Since our medical treatment was to detoxify ourselves of chemical poisoning we asked them to get an ozonator. They did so the same day (they spent approx. $250, but we ended up buying the ozonator back from them as a gift to our doctor, which they were happy about. We felt that we should have been told about the fresh paint before arriving and especially about the fact that they were doing renovations involving lots of hammering, banging and painting throughout the property for 2 of the 3 weeks we were there. We needed to rest between doctor´s appointments in the morning and afternoon and it proved difficult to do so as a result of the noise. Also, for one week, my partner was teaching a student a course and we couldn´t conduct it in our suite or the common area due to the noise. The staff accommodated us by allowing us to use different unoccupied rooms and the flat next door, but we were sometimes made to feel that we were inconveniencing them rather than that we were being accommodating to a situation which we shouldn´t have had to suffer. (Staff were stressed as on top of their day to day management duties they also had to manage the contractors doing the work. June is winter in CPT and the low season but the property should either have been shut during the works (as they apparently did last year) or guests advised in advance of these renovations so that they could make an informed decision about staying there. We weren´t offered any discount for this inconvenience other than the long stay discount agreed when we booked.

As other reviewers have noted the service was generally of a very high standard. Vuyu and Dene were especially commendable. As another reviewer noted cleaning was sometime hurried although we did appreciate that the cleaner would come in in the afternoon if we needed our suite during the day. Note that you can´t get any single items laundered, only a bag full and you have to pay separately to have each item ironed (par for the course in CPT B&Bs and even in the laundromats!). They outsource this service and there is a very quick turnaround—just a few hours—but you will pay double to have DH manage the laundry compared to dropping it off yourself at the laundromat. The weakest service spot was the kitchen. They have fruit, toast, Danish and some small pots of yoghurt and about 7 hot items you can choose from on the menu (mostly catering to their American clientele, e.g. French toast) and it takes them at least 20 minutes to make them. Breakfast starts during the week at 7:30 AM and even when we put in our breakfast order the night before, we sometimes had to miss breakfast when we needed to be at the doctor by 8 AM, so I don´t recommend DH for business visitors. That being said, when we came back at 10 (when breakfast stops) they did agree to serve us the breakfast we had missed as long as we told them in advance what they needed to cook for us. Other guests rave about the breakfast but we found it okay and monotonous after 3 weeks. We would have liked to have seen more healthy options and fresh juice rather juice from a carton. By contrast, we really liked that the night person on duty put on the electric blanket in our bed along with a chocolate and note about the weather forecast for the next day and the names of famous people born on that date and a quote for the day. We tried one of their recommended restaurants (Bukhara Indian) and weren´t that impressed and made our own arrangements the rest of the time.

In short, if you want to stay in a safe and quiet part of CPT a short walk from some good restaurants in an upmarket B&B with good service look no further. DH is not cheap, however and the rooms (like in other B&Bs in this area) are very small although the property has been done up beautifully. We would happily recommend DH, and enjoyed our time there, but didn´t like it so much that we would unequivocably come back here next time in CPT.

Room Tip: Roms are all very small. The Family Suite is the best as it has a separate small living room. The st...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank poleinahole1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Derwent House is an exceptional place with some of the most attentive staff I have every come across on holiday. They go out of their way to help out. Breakfast was fantastic and the pool area is gorgeous, also a great location if you want to avoid the touristy area of the V&A waterfront and be in a quieter neighborhood.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
126 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

We had read about all the good reviews for Derwent House, but wondered if they could all be true. We wanted to experience what the fuss was all about. Wow! We were glad we stayed here. Everything was as described in the reviews.
We had a fantastic stay and would certainly stay here again without hesitation. We paid for a more expensive room and were not disappointed. It was large, spacious and bright. Bathroom was lovely – however, water pressure in shower was average. The breakfasts were much better than breakfasts at 5* hotels – fresh and not too much. The staff were well trained, efficient, friendly and helpful.
The hop-on hop-off bus stop (opposite the Lord Nelson hotel) was only 15 minutes walk from hotel. We bought the 2 days pass and had a great time in seeing Cape Town this way.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hotelreviews06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Derwent House Boutique Hotel

Property: Derwent House Boutique Hotel
Address: 14 Derwent Road | Tamboerskloof, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Cape Town Central
#5 Luxury Hotel in Cape Town Central
#6 Family Hotel in Cape Town Central
#10 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Derwent House Boutique Hotel 4*
Number of rooms: 10
Official Description (provided by the hotel):
In a city renowned for hospitality, Derwent House stands out as one of Cape Town's leading boutique guesthouses. Located in the heart of the vibrant Tamboerskloof/Gardens neighbourhood, this small hotel combines historic charm, contemporary Afro-chic style and all mod-cons for a uniquely Capetonian blend of ambience, warmth, and comfort. Our wonderful team completes the picture -- we go the extra mile for you and our guests leave as friends. We love colour and celebrate African design - you'll find it everywhere. But when it comes to the basics - like breakfast, bedding, showers, climate control, Wi-fi or news from home - we don't compromise so you don't have to. At Derwent House, you're steps away from the hustle and buzz of Kloof Street, with its collection of superb restaurants, bars and trendy boutiques--and just a few further to the nightlife hub of Bree and Long Streets. Yet just a short car journey from the Table Mountain cable car, the beaches of Clifton or Camp's Bay, and the V&A Waterfront. There's nowhere more central -- but come and see for yourself. We're waiting for you! ... more   less 
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Also Known As:
Derwent Hotel Boutique
Derwent House Boutique Hotel Cape Town, South Africa

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