The Cellars is located in Constantia. It takes about 20 minutes to drive to Cape Town centre. The hotel is situated in a very nice and quiet neighbourhood, surrounded by nice gardens and even a small vineyard. There are great views of the Table Mountain from most parts of the hotel. There are 2 pools with lots of shade as well as a tennis court in the gardens.
Hotel in general:
The hotel consists of various buildings. The reception is very small with no space – when I arrived it was very crowded due to some people on departure. I ended up waiting without having a seat.
There is a bar and 2 restaurants. The whole hotel is nicely decorated in a classic style.
The rooms are very nice – they have some rooms in classic style and some in modern decoration. My room was in the classic style and I liked the decoration. The living room was relatively small but with nice furniture. The bedroom was large and had nice views on the Table Mountain. The bathroom was on the smaller side. The furniture and appliances are a bit outdated, e.g. the safe deposit box did not work properly. But overall the rooms are nice and I would rate them on a good Relais&Chateaux standard.
They have 2 restaurants: the Observatory where breakfast is served and where you can also have lunch and dinner and the Green House, the fine dining restaurant. The food and the service at the Observatory do not meet the standards of a Relais&Chateaux, but the Green House is excellent. For a full review see my separate reviews on both restaurants.
This is for me the weak point at the Cellars, I personally find the service is not on Relais&Chateaux standard.
The staff at front desk is not very friendly and helpful, in addition I had to wait several times long to be served. However Deanne, the tour guide, was not only very friendly and charming, she also helped out some time I had an issue with front desk which was very much appreciated.
The service in the Observatory restaurant is also not very good: when you order tea or coffee, you won’t get sugar and milk, when you order sandwiches you won’t get napkins etc. – all little things that make the difference. Don’t get me wrong, the staff in the restaurant are mostly friendly but given the fact this is a R&C I would definitely expect more professional service. I must say I personally believe that management should be more present to avoid such issues with the service.
Overall I had a nice time, but most probably would not return – I stayed some time ago at the sister property in Plettenberg and there I was much more impressed and the stay was really a memorable one. I hope the Cellars can improve on the service as it could really be such a lovely place!
- Official Description (provided by the hotel):
- Located in Cape Town's historical Constantia Valley, on the breathtaking slopes of Table Mountain, all the rooms and suites of The Cellars-Hohenort boast panoramic views of the impressive mountain and the beautiful grounds. Set in 9.5 acres of world renowned and award winning gardens, this historic and beautiful country escape in the city offers guests far more than just incomparable scenery. Surrounded by top wine producing farms and some of South Africa's most popular restaurants,you will find so much to do and a mere fifteen minute drive to Cape Town City center & Waterfront. Back at the hotel there are two award-winning dining experiences, including Greenhouse, where cuisine focuses on regional flavors with modern interpretations. All of this is the result of owner Liz McGrath's more than twenty years of hard work, love and endless inspiration. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Odigeo and Agoda so you can book your The Cellars-Hohenort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Cellars-Hohenort Hotel Constantia
- Cellars Hohenort Constantia
- Cellars Hohenort Hotel Constantia
- The Cellars-Hohenort Constantia, Cape Town, South Africa