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“Complicated”

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The Alphen Boutique Hotel
Ranked #5 of 5 Hotels in Constantia
Certificate of Excellence
Reviewed 17 March 2013

We arrived at the hotel by car on a busy Sunday afternoon, to a full car park, complicated as the majority of parking places were marked as reserved for the adjoining offices. Deciding this would not apply on a Sunday, we took a gap.

We were shown to our room which was beautifully furnished but complicated. 

We decided to make a coffee, but the machine was too upscale that you needed to read a manual. First attempt resulted in an overflowing cup so we reverted back to the kettle. I get basic Nespresso style machines, put in a cartridge and push the button, but this thing had a steamer, multi-setting fill and would darn your socks while you waited. Complicated. 

We put some music on the TV - complicated. Three different remote controls. I didn't want to source a HDMI input and scan for updated channels, i just wanted music.

The safe. So complicated there was a card that told you to: push the red button, push and hold button A, wait for 2 beeps then push button B, enter a code, then take a lie down in a dark room. As the safe wasn't fixed to anything, I decided not to bother as a would be thief would simply walk out with the full safe, hidden in my suitcase and pick it open later. Complicated. 

The air conditioning - you guessed - complicated. 

The bed was comfortable, lots of space, an eclectic mix of modern and old furniture, great spacious bathroom with luxury toiletries, hair dryer etc

We took advantage of the pool, access through the busy Rose Garden bar full of people eating and drinking wasn't the best in a swim suit, but the journey was worth it. Really comfortable uncomplicated sun loungers and beds, with loads of fresh towels and great service. 

We ate in the restaurant in the evening and contrary to other reviews, found the food delicious and excellent value for money. Breakfast next day was even better, best breakfast juices in the world and freshly cooked food with first class service. Indeed service was impeccable throughout our stay.

The accommodation was not cheap but we enjoyed the experience.

Stayed: February 2013, travelled as a couple
1  Thank Nick_From_Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, Director of Sales at The Alphen Boutique Hotel, responded to this reviewResponded 18 March 2013

Dear Nick, Thank-you for your constructive feedback. We're glad to read that overall you enjoyed your stay. We appreciate the compliments. Currently we're working on our room amenities to create a great experience going forward for our valued patrons and will improve on the points you raise., which are helpful. We hope that the next time you come and stay you will be only impressed right the way through your stay. Wishing you all the best.

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172 - 178 of 216 reviews

Reviewed 24 February 2013

We had a wonderful stay at the Alphen Hotel in Constantia, Cape Town. The hotel has been heavily invested in since we stayed there 2years ago and it seems to only have benefited from it. New facilities and services have been added without the loss of its heritage and character.

Hidden away in the green suburb that is Constantia the Alphen is set on a lush hillside with traquill gardens. The building themselves still retain all the character of the Dutch vineyard and estate that it once was. A luxurious feel runs throughout the hotel and the rooms have been very nicely finished.

The food was fantastic and the breakfast at the deli 'La Belle' is to be highly recommended with decent portion size and options to suit everyone. It is a popular place for business people throughout the day and evening carrying a lively atmosphere. The rose bar overlooks the gardens and provides an extensive cocktail list whilst the 5 room fine dining restaurant provides a more refined dining option with local wine recommendations and good food with fresh ingredients.

Service thorughout our stay was super. Staff we kind and friendly and willing to go out of there way to help us.

No doubt the hotel will benefit from the opening of its spa this year. Though no gym on site the fully equipped virgin active is just over the road and the hotel provides day passes. It is also worth noting that the nearby Cellars-Hoenhort hotel also has a hairdressers, spa and michelin star restaurant so additional facilities in equally fine settings are readily available.

We are glad this gem of a hotel has been invested in an hope it will continue to thrive. I have no doubt we will be back to visit again soon.

Room Tip: Rooms 2 and 3 back on to the garden complete with outdoor seating area. Privacy in the beautiful gar...
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  • Stayed: February 2013, travelled with friends
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Thank Ellie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, Manager at The Alphen Boutique Hotel, responded to this reviewResponded 7 March 2013

Thank-you for your wonderful review, we truly appreciate it. We do pride ourselves in the magnificent gardens that the hotel and restaurants are surrounded by. Did you manage to have a stroll along the Alphen Trail adjacent to the property?
For the benefit of our potential future guests we are within very close proximity to the Constantia Village Shopping Centre where there are a selection of hairdressers and Beauty Salons available as well. Once we have our own Spa up and running we will be sure to offer a great pamper experience.
Hopefully the next time you come through to visit, you will give us your opinion on the new Sushi Menu that was recently launched at The Rose Bar. Wishing you all the best and please check our website for specials that we launch throughout the year, we'd like to welcome you back!

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Reviewed 9 February 2013

We really enjoyed the venue. We had looked at various placed and were unwilling to spend good money on poor accommodation. The hotel accommodated us at a great price. All the amenities were great. Bar, pool, rooms and both restaurants. Unfortunately the spa was not ready during our stay. We stayed in room 8 and it was luxury. We looked at other rooms too and they were all good.
The staff were friendly and accommodative, though on the down side, the staff were a bit disorganised. Our final bill was incorrect and our “inclusive breakfast” was charged. No one could explain how the inclusive breakfast worked in the restaurant so they ended up billing us for one of the “inclusive breakfast”. I would go back though…

Room Tip: Any room should do...
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  • Stayed: January 2013, travelled as a couple
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1  Thank 8mmSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, Manager at The Alphen Boutique Hotel, responded to this reviewResponded 7 March 2013

Thank-you for your positive and constructive feedback. We will continue to endeavour to improve our service standards and have taken note of your remarks. We hope to welcome you back soon to the Amazing Alphen.

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Reviewed 6 February 2013

We read about the Alphen hotel just after we arrived back home last year. It was high on our list of places to visit this year and we were not disappointed, on the contrary. First of all, it is a beautiful estate, no discussion about that. When we first visited on Sunday evening we were very friendly welcomed by all staff members and got a quick tour of the place by the manager on duty (sorry to forget his name). Food at the 5 Rooms was excellent and the place is really very elegantly decorated. Excellent service by Moses. Today, Wednesday, we returned for lunch at La Belle. Fantastic seating outside, very good food and excellent service by Mavis. Why don't we have this kind of place back home in Belgium?

  • Stayed: February 2013, travelled as a couple
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1  Thank Flamingotiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, Director of Sales at The Alphen Boutique Hotel, responded to this reviewResponded 7 March 2013

Dear Sir, what a great review! We have informed our staff members of your positive feedback and thank-you kindly for that. It’s always good to know when our team players go the extra mile. That is a characteristic of the Alphen staff. We strive to be warm and personalised in our style whilst ensuring the very highest of standards in our luxurious setting. We wish you the very best and hope you had a safe trip back home to Belgium. Please come and visit us again. I am sure you will be delighted at the surprises we are working towards offering our Patrons…

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Reviewed 20 December 2012

One of the best hotels I ever stayed in!! Terrific on every level. Very opulent. Pure luxury! It's a place you wish someone would tell you to go to.. They set standards other 5* establishments struggle to meet. The cafe on premises is very trendy with wonderful breakfasts. The 5Rooms Restaurant served us the best food we ever had!!! Literally! We now know the real meaning to the saying 'a feast in the mouth'. Thought we knew, but they proved us wrong. Unforgettable presentation, flavours and combinations. Thank you Alphen!!

  • Stayed: December 2012, travelled as a couple
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1  Thank AlwaysBatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012

My Wife and I celebrated our wedding anniversary at the newly refurbished Alphen Hotel..... What a gem of a hotel. We were greeted by friendly staff , experienced wonderful food and service in the 5 Belles restaurant. The spacious suites are wonderfully decorated and the beds a dream to sleep in. All set in a magic part of the leafy southern suburbs of Cape Town. It exudes a wonderful and friendy atmoshpere.
Thank you Robert and your professional staff for your thoughful touches to our celebration.
kind rgds
Charles and Sue

Room Tip: Do yourself a favour...book a Stunning Suite!!
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  • Stayed: August 2012, travelled as a couple
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Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, Public Relations Manager at The Alphen Boutique Hotel, responded to this reviewResponded 21 September 2012

Dear Charles and Sue

Thank you for your thoughtful review of The Alphen! We pride ourselves in delivering exceptional service and outstanding facilities, but most importantly, for adding a personal touch and making our guests' visits unforgettable. We are always delighted to receive such wonderful feedback. We look forward to welcoming you back (soon we hope!) and are pleased to have been part of your special celebration. Warm Regards, Robert and The Alphen Team

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Reviewed 26 August 2012

What a wonderful hotel! It is a national monument, and therefore steeped in history, but it is also ultra-modern with every luxury you could dream of. Blissfully comfortable beds and welcoming staff. The suites are a dream!

  • Stayed: August 2012, travelled on business
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Thank EleniDanai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Alphen Boutique Hotel, responded to this reviewResponded 21 September 2012

Dear Eleni
Thank you so much for feedback on your stay with us. We wanted to preserve the rich history and tradition of this beautiful historic hotel while adding a modern twist, a new energy - and we successfully succeeded in combining old with new. Velvets, leather, classic artwork and centuries old antiques are perfectly combined with sleek, contemporary pieces and playful elements. A hotel unlike any other, our guests are always pleasantly surprised with what we have on offer. Hope to welcome you back soon!

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Additional Information about The Alphen Boutique Hotel

Address: Alphen Drive, Constantia 7806, South Africa
Region: South Africa > Western Cape > Cape Town > Constantia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Constantia
#5 Romantic Hotel in Constantia
#5 Luxury Hotel in Constantia
Price Range: £209 - £498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Alphen Boutique Hotel 5*
Number of rooms: 19
Official Description (provided by the hotel):
The recently refurbished Alphen Boutique Hotel in Constantia is 23 kms from Cape Town International Airport, 15 kms from the City Centre and circa 12 kms from False Bay beaches. In close proximity to major attractions, such as Newlands Rugby Stadium and Cricket Ground and Kennilworth Racecourse, it has a relaxing country feel aire about it. Combining Cape Dutch with the contemporary, a playful twist has been added to this historical 11.5 acre landmark. Offering modern amenities, plush comforts, high-tech facilities and exceptional services, this multi-faceted 5-star destination provides venues for relaxing, socialising, conducting business, dining, wining & celebrating life. Facilities & Features include: 19 Spacious Suites, 3 Independent Restaurants - 5 Rooms Restaurant, la Belle Cafe & Bakery and The Rose Bar - 3 Bars, including The Rose Bar - outdoor bar & terrace, Business Centre, Functions & Events Facilities and Expansive, Landscaped Garden with pool. This property is well suited to wedding functions. 300 Years of Cape Hospitality continues under New Management. Step into a World of Hedonistic Glamour - a little Eccentric, somewhat Bohemian, rather Eclectic & Casually Elegant. ... more   less 
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Also Known As:
The Alphen Boutique Hotel Constantia, Cape Town, South Africa

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