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“Trendy social spot”
5 of 5 bubbles Review of The Rose Bar

The Rose Bar
Ranked #26 of 41 Restaurants in Constantia
Cuisines: Bar, Pub
More restaurant details
Restaurant details
Good for: Groups, Romantic
Dining options: Lunch, Breakfast, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Outdoor Seating, Parking Available, Reservations, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Leafy Moonlit Resplendency With a DJ line-up to impress, alongside cocktails and naughty nibbles offered under the stars, overlooking 12 acres of wonderland lawns, the Rose Bar transports our socialites on a nightly journey of unbridled pleasure.
Cape Town
Level Contributor
21 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Trendy social spot”
5 of 5 bubbles Reviewed 19 August 2014

Great place to unwind after a long day at work and drink a civilised g 'n t in a beautiful setting amongst the Constantia set. Loungy seating outside, beautiful garden setting overlooking the pool and a frisson of excitement for those who are looking to meet someone!

Visited July 2014
Helpful?
Thank AnneVanRensburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

Visitor rating
    10
    11
    6
    1
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Rondebosch, South Africa
Level Contributor
109 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Lovely vibe”
5 of 5 bubbles Reviewed 23 February 2014

Enjoyed the relaxed atmosphere. A great place to have a drink and unwind after a hectic week. Great cocktails

Visited January 2014
Helpful?
Thank mmre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Overrated”
2 of 5 bubbles Reviewed 14 January 2014

Nice setting, just a bit tied , good range of wines by the glass,
Why the rose bar, couple of brunches of roses.
The bar just looked like it needed a refurbish

Visited January 2014
Helpful?
1 Thank Jayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPT
Level Contributor
18 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Basil Fawlty would be proud”
1 of 5 bubbles Reviewed 1 January 2014

The Rose Bar at the Alphen Hotel more closely resembles Fawlty Towers.

It is truly wonderful that they have invested millions in upgrading the property – but unfortunately, it is all for nought … especially when the operation is left to untrained staff and incompetent management …

According to the website:

“As far as my restaurants are concerned, I didn’t open a single one as a restaurant operator. I conceptualised all my ideas from a customer’s point of view. Asking ‘what would I want as a customer?’”

Unfortunately the Rose Bar is an epic failure … and when matched against their lofty aim “to provide the best accommodation and food-and-beverage outlets available in the local market” … an embarrassment to the company.

We arrived a expecting an enjoyable afternoon out – unfortunately this was not to be.

Our activities kicked off with the waiter apologising that he was on his own … never a good start to any meal. And made all the more strange considering we counted 4 other waiters along with two ever busy-looking managers – complete with ties. Why ‘Mandla’ believed himself to be on his own remains a mystery?

Whilst we waited for our simple order of calamari, side salad, chicken mayo sandwich, fries and chicken livers to arrive – we were treated to another table storming off in disgust – having also apparently grown tired of having to wait an inordinately long time for their food to arrive. This table were having none of your manager’s feeble excuses and stormed off with young kids in tow. Worrying indeed.

Our order took a lengthy 45 minutes to arrive – and now salivating at the prospect of enjoying our meal – discovered that cutlery is an optional accessory at The Rose Bar. So close, yet so far – we dutifully had to flag down your elusive staff to arrange knives and forks … a simple request one may think – but nothing is simple at this establishment. It doesn’t appear that cutlery is kept on site – so someone is sent into the inner depths of the hotel to extract some. Unfortunately the non-existent training that your staff undergo does not cover the supply of cutlery as part of one’s meal.

With utensils eventually on hand ( by this stage the one meal is already cold ) – we were still awaiting the arrival of the calamari and fries … a very complicated order for anyone to possibly get right. But not to worry – your manager is within sight … so we get his attention and ask him to check on the missing meal. To which your dear manager replied, “The chef’s not in today. I told the waiter there is no calamari – didn’t he tell you?”

That’s right. A “5 star hotel”. Millions invested.
But your chef didn’t arrive for work and there is no calamari.

A useful fact for someone to impart at the start of the meal – not after waiting 45 minutes!

So the one meal consisted of just a side salad because of your staff’s limited memory retention skills – and the fries never ever materialised. Your manager unable to deal with the situation ( its far easier to simply blame the waiter continually – “but I told the waiter there was no calamari” ) tells us he will come back in 5 minutes. Why, I am still unsure? Perhaps a time-out was needed ?

He then sends the waiter in to apologise ( and that serves what purpose exactly at this point in the non-existent meal ? ) – and then proudly comes back asking “Did he come over?”

Basil Fawlty would have been proud.

Unfortunately this is by no means an isolated incident. My two prior visits have also been marred by non-existent service.

The Rose Bar is an embarrassment to the group.

Perhaps it is time for a serious service intervention ? I know the high standards they have achieved at their other restaurants ( Pepenero is a firm favourite of ours ) - but they can do so much better here.

A disappointment all-round.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Florida
Level Contributor
89 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“fabulous sushi in a lovely garden setting”
5 of 5 bubbles Reviewed 10 March 2013

This review is for the rose bar. Great comfy sofas under giant oak trees with a view across the garden to the hotel swimming pool. We love to come here for an early evening drink and settle down to ctach the last of the sunshine with a nice bottle of chilled rose wine. The rose bar serves nice little appetisers such as satay and fishcakes and recently have employed a sushi chef. The sushi is all freshly prepared to order and absolutely yummy. The staff are friendly and were attentive. I also love the decor in the washrooms. One of my treasured places in CapeTown. Beware of the falling acorns!

    • Value
    • Service
Helpful?
1 Thank steven b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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