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“Great food but slow service”

Waterside Grill &Bar
Ranked #78 of 110 Restaurants in George
Cuisines: Seafood, Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
Johannesburg, South Africa
Level 3 Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great food but slow service”
Reviewed 7 November 2013

The food was excellent and the venue beautiful but the food came out very slowly. We waited almost an hour for our main course to come out. It was unfortunate because the waiters and manager were very friendly.

Visited August 2013
Helpful?
Thank Zaba T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, 12 November 2013
Dear Zaba T
Thank you for sharing your feedback on TripAdvisor.
Our apologies for the wait and your comments have been addressed with the relevant managers.
We are happy you enjoyed your meal and hope you will visit us again soon!
Kind regards,
Jaco le Roux
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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94 reviews from our community

Visitor rating
    34
    16
    18
    17
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Swedish first
  • Any
English first
George, Western Cape, South Africa
Level 5 Contributor
62 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“PRICY, DISAPPOITING & CHAOTIC”
Reviewed 27 October 2013

Firstly this restaurant has no ambience and atmosphere at all – no tablecloth, primitively made menus, no views – all in all a very strange experience! Where else do you have to order highly priced starches separately? We are travelling quite a lot in SA and ALWAYS at least 2 side dishes are coming with the meal but not at Waterside Grill! Two of the starters we ordered came at the same time but the third one – a seafood soup!??? – was only served 15 minutes later. It didn’t help much that the manager and the chef came to our table to apologize. For the second bottle of water we ordered we had to remind the waitress and it was only served after 20 minutes waiting time! The quality of the meat was good and grilled to perfection. All of us ordered baked potatoes with sour cream and because I was not happy with half a teaspoon of it I asked for more. A small bowl with sour cream was served, tasted and sent back because it was NOT sour cream just cream. It was sent back again, another bowl was served – still CREAM – and was sent back. Finally the chef came to our table again and told us that this “sour cream” was homemade!? I would recommend rather to buy it!

The restaurant manager was running around headless busy confusing the staff. No table was cleaned in time for new arriving guests.

It’s very inconvenient that the restrooms are outside, uncovered walkway. The waiters have to fetch water, coffee, etc. from the bar – via an uncovered walkway too!???

Conclusion: not to be recommended and extremely pricy!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Helga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, 12 November 2013
Dear Helga K
Thank you for taking the time to share your experience on TripAdvisor. We are pleased to receive your positive responses, as well as the disappointments you experienced in our Waterside Grill. Please accept our sincere apologies and rest assured that your comments have been taken very seriously and addressed with the relevant managers.
Thank you again for your feedback.
Kind regards,
Jaco le Roux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Super steak”
Reviewed 27 July 2013

Great food well done, with no frills. Enjoyed lovely tender steak with mushroom sauce on the side. Good wine list for reds and whites!

Visited July 2013
Helpful?
Thank Monique DT D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, 5 August 2013
Dear Monique DT D
We are delighted you enjoyed our Waterside Grill Restaurant and thank you for sharing!
Kind regards,
Jaco le Roux
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KualaLumpur
Level 4 Contributor
28 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great service”
Reviewed 19 May 2013

Excellent staff and service and they will do their utmost to give you a great experience. The menu could have some vegetarian buds though the chef did rig up his speciality when I dined their few times.

Visited May 2013
Helpful?
Thank Sanjeev0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, 22 May 2013
Dear Sanjeev0710
Thank you for your positive feedback. We are so pleased you enjoyed your experience in Waterside Grill. We hope you will visit us again in the not too distant future!
Kind regards,
Jaco le Roux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
George
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellnt restaurant!!!”
Reviewed 3 April 2013

Was there with friends for dinner and enjoyed excellent food, service and atmosphere!! Thank you for that great evening!! We will come back!!!

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Franziskascholz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, 9 April 2013
Dear Franziskascholz01
Thank you for sharing your positive comments on TripAdvisor.
We are delighted you enjoyed your meal with us and look forward to welcoming you back soon.
Kind regards,
Jaco le Roux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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