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“Great, but nothing fancy.”

Waterside Grill &Bar
Ranked #77 of 115 Restaurants in George
Cuisines: Seafood, Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 23 July 2014

Went here for 2 dinners. 1st Night was terrible due to very poor service, but 2nd night they made up! Atmosphere a bit boring and the food of average quality. Something menu items and sushi a bit expensive. Maybe try out Clubhouse as well !

Thank Centrino583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this reviewResponded 25 July 2014

Dear Centrino583
Thank you for providing a review on TripAdvisor. We sincerely appreciate your positive comments as well as your constructive feedback regarding disappointing service. Your response has been addressed with the team.
Thank you again.
Kind regards,
Sandra Kneubuhler
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 - 56 of 96 reviews

Reviewed 19 July 2014 via mobile

Poor service. Food average, not up to standard and what we are use to. We have been going to Waterside for a couple of years and the service is getting worse by the day as well as the quality of food. Disappointing.

Thank 805annelisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this reviewResponded 25 July 2014

Dear 805annelisen
Thank you for taking the time to share a review on TripAdvisor. It is only through feedback such as yours that we are able to measure and improve on our service and standards. We apologise sincerely for your disappointing experience and your comments have been addressed with the team.
Thank you again.
Kind regards
Sandra Kneubuhler
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

This place has so much potential, but:
1. We passed the Waterside Bar and noticed someone have a drink with another person from the hotel...turned out to be the Manager and then only saw her much later in restaurant.
2. Order took forever to arrive.
3. Got the order wrong and then the Sushi chef openly displayed her unhappiness with our waitress...not great team work!
4. I had the toughest T Bone I have ever eaten. I could not chew it and had to send it back.

Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this reviewResponded 16 July 2014

Dear Marc T
Thank you for taking the time to share your feedback on TripAdvisor. Please accept our sincere apologies and rest assured that your comments have been taken very seriously and addressed with the team.
Thank you again.
Kind regards,
Sandra Kneubuhler
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

A different setting where the chef plies his trade in the middle of the restaurant but no foul odors. The food is wonderful and the service quick and efficient. Demand is high so one has to book a Table.

Thank Kafula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this reviewResponded 15 July 2014

Dear Kafula M
Thank you for taking the time to share your feedback on TripAdvisor. We are delighted you enjoyed your experience in our Waterside Bar & Grill.
Kind regards,
Sandra Kneubuhler
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Our bartender suggested we eat here instead of Fancourt. Great decision! Some of the best Sushi I have ever had. I don't know if it was the ambiance or the freshness, but I want some more. The staff was unbelievable, super accommodating. The menu had some crazy items on it, but you are in South Africa! The dress was smart casual. The wine list was extensive. If you have not tried Ernie Els wine, do yourself a favor. Definitely a place we would have gone back to had we been in town a bit longer. Best thing ever is that you will not crowd a lot of people in this place, very quaint, sophisticated and top of my list of places to eat. Again, hard to price high when you are spending American dollars.

    • Value
    • Atmosphere
    • Service
    • Food
Thank shaytread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this reviewResponded 4 June 2014

Dear shaytread
Thank you for taking the time to share your feedback on TripAdvisor. We are delighted you enjoyed your experience at our Waterside Grill! We hope you will visit us again some day.
Kind regards
Sandra Kneubuhler
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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