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“Great time spend in George as part of a team”

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Protea Hotel by Marriott George Outeniqua
Ranked #7 of 9 Hotels in George
Johannesburg, South Africa
1 review
“Great time spend in George as part of a team”
Reviewed 22 April 2014

We were welcomed by a staff member and immediately felt welcome. The room was clean and I felt at home. Any questions regarding any servises was answered in a very professional way and assistance was offerred at all times.
We were a team of sports officials that were officiating in a national tournament hosted in George .Our match schedules on the three match days varied and the staff were very accomodating in terms of the arranging of meals as well as the use of the eating hall and meeting venue.
Whenever copies of documents were required they did assist.
The hotel staff even allowed us to check out late due to the late departure of our flights.
My recommendation is to always come back here for any future sports event.

Room Tip: Rooms located on the right hand side of the hotel is better as you will not get the noice made by an...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3Gabriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 25 April 2014
Dear 3Gabriel
What a pleasure it was hosting your teams here - the place felt alive and vibrant with all the energetic energy your men gave off here! We are so very pleased that you felt welcomed and at home and that were accommodated your needs. We certainly look forward to welcoing you back again!
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145 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Durban
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014 via mobile


A three star hotel with five star service!

The most friendly helpful service ever experienced. Good value. Will definitely add to our list of favourites. An unusual find in this day and age, good old fashioned service excellence. Hotel was clean and rooms comfortable.

Stayed April 2014
Helpful?
1 Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 25 April 2014
Dear Cheryl M
We appreciate that you have taken the time to placed your comments on TripAdvisor, thank you. We are thrilld that you had such a wonderful stay and found our quaint hotel to be good value for money. 5 star service! What a wonderful compliment! Thank you. We await your return!
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Cape Town, South Africa
Level Contributor
10 reviews
3 hotel reviews
Reviewed 16 April 2014

One of the most pleasant experiences I have had in a long time! This beautiful, historical building - a national heritage, I believe - is centrally located and easy to find; within walking distance of some fine rest and offers a fabulous breakfast with much variety and choices. The staff were probably of the most friendly, helpful and efficient hotel staff I have encountered on my travels. The rooms are clean and neat with little spoils and touches that make one feel very special and welcome. I would recommend this little star to everyone!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank genilocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 25 April 2014
Dear genilocke. Thank you for taking the time to post your lovely comments on TripAdvisor. We are so pleased that you had a great stay and found our hotel to your liking and that you felt special. Our TEAM are thrilled to hear your comments. Yes, our building had been declared a national monument. It was originally built in the early 1800 and has the charming features of the typical Cape Dutch style of the time. We look forward to hopefully welcoming you back.
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Brisbane, Australia
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 April 2014

What a pity we decided to overnight at this place .....!!! Small, in need of a really good clean,badly equipped room with a tiny shower and very little water pressure. Having paid R35.00 extra for secure parking we had to enter the hotel by means of the staff entrance past the kitchen as the guest rear doors were locked and nobody could find the keys!!! Service at both the bar and check-in was almost non-existent besides being surly - and all this for R805.00 EXCLUDING breakfast!!! LawrieW, Brisbane

Room Tip: Don't accept a room at the end of the building because you'll be walking & walking...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 15 April 2014
Dear Lawrie W
Thank you for your comments on TripAdvisor. We are most perturbed and really sorry that you seemed to have had such an unpleasant stay and experience. This is a very unusual guest experience at our hotel - we have overwhelmingly positive feedback on our friendliness and service. Thank you for bringing this to our attention, however. The back entrance of the hotel is simply an emergency exit and the side entrance is a service entrance - not guest entrance. Our staff should have advised you of this. We are a well-equipped, 3-star hotel, predominantly servicing the business sector and overnight stops. We hope that you may give us the opportunity to show you our true hospitality should you ever return to our area.
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Cape Town Central, South Africa
1 review
Reviewed 14 February 2014

As in recent years,I took advantage of the excellent package for the Old Car Show;but apart from that,I always love returning.The location is very convenient,the rooms are immaculately clean-but what really makes all the difference is the warm,welcoming atmosphere from the moment you walk in.Without bragging,I can say that I know a fairly high number of hotels of all categories countrywide.Being a National Tour Guide with 20 years experience,I can state that this is the jewel in the Protea crown,as far as the staff is concerned.They really do everything-and more-to make one feel at once special and at home ,no matter at what ungodly hour.Highly recommended.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 28 February 2014
Dear WalterS
Thank you for taking the time to comment on TripAdvisor, we truly appreciate it. Yes, the Old Car Show is a fine event and popular show for enthusiasts and public alike. Our location does make access very easy to the show. Must say, we are absolutely delighted with your feedback and that you rate us so highly within the Protea group - what an honour! Coming from someone like yourself, these compliments are highly valued and truly inspiring for the whole team. Thank you so very much.
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Durban, KwaZulu-Natal, South Africa
Level Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 31 January 2014

My wife & I stayed at this hotel on 04 January 2014 on a business cum holiday trip. The location is excellent, easily located from the airport & the freeway. Hotel has recently been upgraded. Accommodation was good, Admin average as we had to wait to after 14h30 to check in as they were still preparing the rooms. Hotel was neat & clean. Many v good restuarants located within a minutes walk from the hotel. Area is safe. Parking facilities was average. Nice large shower cubicle. Only downside the toilet bowl is poorly positioned & can be a challenge. We have relayed this to the hotel management to attend to this. Will we return to this hotel-possibly!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samuel H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 28 February 2014
Dear Samual H K
We appreciate that you have taken the time to write your comments on TripAdvisor, thank you. We hope you managed to combine both business and pleasure successfully while in George and want to thank you for choosing our quaint hotel. Our location certainly is one of our strengths, making access simple and hotel easy to locate. The restaurants in the area also make it easy for guests to pick and choose what they would like and to most of them, are able to walk. We apologise for the delay in checking you in. Our standard, as most hotels, is check in time at 2pm - allowing the housekeeping department to clean rooms that checked out the morning. When guests make mentioned prior to arrival that they would like to check in early, we endeavour to please the guest. As far as the position of the lavatory goes in a few rooms, this is something that we are addressing at present. Thank you again for this feedback. We look forward to hopefully welcoming you back to our quaint hotel.
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Mumbai (Bombay), India
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 January 2014

The hotel is situated close to the airport, railway station and inter-cape bus stop. Rooms were nice and offered decent space.

For some reasons, we were not able to find any deal inclusive of breakfast. Suggest you get a deal which includes breakfast. Paying up for breakfast at the hotel could prove to be expensive.

The hotel is close to the Indian restaurant, "Jewel of India".

Stayed January 2014, travelled as a couple
Helpful?
Thank rkdubey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this review, 30 January 2014
Dear rkdubey
Thank you for taking the time to comment on TripAdvisor. Our location is indeed very central and close to all major motorways, the airport, bus station as well as shopping mall and tourist attractions. We are pleased that you found our rooms to your liking. I am not sure if you are aware that we have just won the TripAdvisor Travellers Choice Award for 2014 - an award that we are very proud of indeed. I am sorry you could not find a deal inclusive of breakfast as these deals are readily available depending on your method of booking. We hope to welcome you back to our quaint hotel soon again.
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Additional Information about Protea Hotel by Marriott George Outeniqua

Property: Protea Hotel by Marriott George Outeniqua
Address: 123 York Street, George 6529, South Africa (Formerly Protea Hotel Outeniqua George)
Region: South Africa > Western Cape > George
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #7 of 9 Hotels in George
Price Range (Based on Average Rates): £
Hotel Class:3 star — Protea Hotel by Marriott George Outeniqua 3*
Number of rooms: 50
Official Description (provided by the hotel):
Protea Hotel by Marriott George Outeniqua - located in "The Urban Hub" of George. Protea Hotel by Marriott George Outeniqua is strategically situated in the urban business, retail and residential hub of George. Vibrant shops and restaurants are abundant in the precinct. Minutes away from the Garden Route Shopping Mall, forests, majestic mountains and majestic coastline, for which the Garden Route is renowned. There is always something to do, from hiking, fishing, abseiling, nature trails and more - all on our doorstep. Easy access to the George Airport and Beaches (15km). An ideal halfway stop between Cape Town and Port Elizabeth and perfect mid-point to base yourself for exploring the whole Garden Route and Klein Karoo. Nestled amongst the well-renowned golf courses of the Garden Route (George Golf Course 2 km) - it is the ideal base to stay and play. Unrivalled convenience and value for money. ... more   less 
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