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“After-stay service”

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Harbour House Hotel
Ranked #8 of 11 Hotels in Hermanus
Claremont, South Africa
1 review
“After-stay service”
Reviewed 24 January 2014

We enjoyed our brief stay at the Harbour House Hotel from Sunday, 19 March to Monday, 20th. We were particularly impressed and delighted with the staff calling us about a small piece of luggage we had mistakenly left behind on our departure. As they kindly kept it for us for a few days we were able to pick it up on our way back from Knysna to Cape Town, taking advantage of the stop-over to have dinner at the hotel's restaurant. The fish was excellent and the staff are well trained, friendly and very helpful. Thank you again for the service provided. We will gladly recommend the HHH and return when possible ourselves.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LOCOLounge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 13 February 2014
Dear LOCOLounge,

Many thanks for your possitive remarks. We are delighted to hear that you have enjoyed your stay with us and that our staff was helpful and able to assist you.

We look forward welcoming you back to Harbour House Hotel in the near future.

Kind Regards

Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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907 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
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Leeds
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2014 via mobile

Location is spot on. There is a road in front of the hotel but this is not busy at all so not loud or intrusive in anyway. The views are stunning- it's a perfect spot for sunbathing looking out over the bay and ocean. We stayed in a romantic room (5). It was a great room although you don't get much privacy with the loo only separated by a glass door! Very spacious, modern and clean. If I could pick a room again I would go for the romantic room to the far left of the property as it is much more private- you can look into the balconies of room 5 and the middle one. But the views from the room were stunning. Most of the staff were friendly but the guy on the front desk was a little rude. Also the cooked breakfast was poor which was disappointing. The laundry service was good and the spa was just ok. I would stay here again- for the location, pool and room.

Stayed January 2014, travelled as a couple
Helpful?
Thank Clementine22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 11 February 2014
Dear Clementine 22,

Thank you for taking the time to post your review of your recent stay at Harbour House Hotel.

Please accept our sincere apologies for the poor service and standards you have experienced during your stay with us, this is certainly not the level of service and standards we aim for our guests.

We hope that we will have the opportunity to welcome you back in the near future and assure you of our best attention.

Kind Regards

Mariane Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 1 Contributor
4 reviews
Reviewed 21 January 2014

We booked online, and were not sure what to expect. We were pleasantly surprised to find a boutique hotel with a modern flavor. The location is excellent, with safe parking, and walking distance to restaurants, shops and scenic coast. Friendly staff added to a good time. We will return!

Stayed January 2014, travelled as a couple
Helpful?
Thank Peter V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 11 February 2014
Dear Peter V,

Thank you for your wonderful feedback after your recent stay at Harbour House Hotel.

We are delighted to hear that you have enjoyed your stay with us. We look forward welcoming you back in the near future.

Kind Regards

Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
1 review
Reviewed 16 January 2014

Thank you for a wonderful holiday! The staff were so pleasant and helpful!
Really made our stay so comfortable.
Would recommend to anyone!! The view from the pool is amazing and our self catering apartment was great! best of both worlds with being able to use the hotels facility's.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloé C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 17 January 2014
Dear Chloe C ,

On behalf of our team we would like to thank you for taking the time to review your stay with us and for your positive feedback. We will be sure to share your comments with our staff. We are most pleased to hear that you have enjoyed your stay with us.

We look forward welcoming you back to Harbour House Hotel.

Kind Regards

Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 January 2014

We stayed two nights in the Harbour House and we enjoyed our stay. The room on the second floor was spacious and modernly equipped. Good bed quality, we slepped very well. Highlight is the view on the bay, from our balcony we could watch whales. Breakfast quality was good, service ok-ish, a bit slow. Good location for walks in "downtown" Hermanus and, appr. 30 min walking distance to the new harbour, where we had both lunch and dinner in the wonderful Harbour Rock Seagrill and Sushi Bar.

Room Tip: 2nd Floor, ocean / bay view
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hakscc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 17 January 2014
Dear Hakscc,

Thank you for taking the time to post your review. We are most grateful for your honest feedback, which we accept as a valuable source of information for us to improve our services and the product we offer.

We are delighted that you enjoyed your stay with us and we look forward welcoming you back in the near future.

Kind Regards

Mariane Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 4 Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 January 2014

Okay, you know how you go on vacation and you just want to land and enjoy...this did not happen. We were told that we had ocean views from our room but what we were given was a glimpse of the water if we stand on the small balcony that faces a line of cars and look really hard while standing on a chair. This is clearly not an ocean view room! Also the phone from the room did not work and the reception was completely unapologetic. I asked for a room change and of course this was not possible in high season! The information I had been given upon my booking on the net was that there were other complimentary inclusions which was not true. I feel seriously scammed. We have stayed in various Hotels, both boutique and mainstream while in SA and I would say that this is the worst of all. Not happy Jan!

Room Tip: Ask for an Ocean Front room but make sure that you are facing Marine Drive and on the upper floors.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vgml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 17 January 2014
Dear Vgml,

Thank you for your feedback. I will appreciate it if you could contact me directly on manager@harbourhousehotel.co.za in order for me to investigate this matter further.

Kind Regards

Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 6 Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 6 January 2014

We had the most wonderful stay at the Harbour House Manor. We have previously stayed at the Harbour House Hotel next door and I far preferred our stay at the Manor House. We were in room number 2 which was very spacious and beautifully decorated.

The bathroom was also large and beautiful. I spotted a fireplace in the corner which would be wonderful in the Winter months. The only thing that we were actually freaked out about and caused me to have an uncomfortable sleep was that we were unaware that there was no airconditioning in that side of the hotel! They have a fan which did little to help. I have given an average rating for sleep quality because of this. If their was airconditioning in the room I would have given it an excellent rating.

Our room was a few steps away from the beautiful pool with magnificent sea view. I could have stayed another week. It really is a magnificent place.

Unfortunately we were only able to enjoy breakfast at the manor as we had reservations with friends at other restaurants in the area. The breakfast was faultless. My scrambled eggs, mushrooms from heaven, toast and stunning seed loaf were so yum! The incredible and awesome staff members are all so friendly, helpful and eager to please.

I cannot wait to return : )

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MerlotCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, 17 January 2014
Dear MerlotCapeTown,

On behalf of our team we would like to thank you for taking the time to review your stay with us.
We will be sure to share your comments with our staff. We are most pleased to hear that you have enjoyed your stay with us.

We look forward welcoming you back to Harbour House Hotel

Kind Regards

Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 22 Harbour Road, Hermanus 7200, South Africa
Region: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): £
Hotel Class:5 star — Harbour House Hotel 5*
Number of rooms: 42
Official Description (provided by the hotel):
Harbour House Hotel enjoys the most prominent of positions in the heart of the Old Harbour area, flanked by the seaside and the bustling centre of this holiday town. The magnificent Lookout Terrace invites guests to revel in the soothing surrounds of the ocean ahead and enjoy a lunch from Selkirk's restaurant inspired by abundant local produce and fresh ingredients, alternatively savour a sundowner from the Wine Bar in the Pavilion. Guests are offered a choice of accommodation from the historical architecture of the thatched roof seaside Manor House built in 1920, to the contemporary New Wing and Harbour Square. Rooms are luxuriously appointed with sophisticated modern décor, all within easy walking distance of the town’s top attractions, whale watching sites, markets, restaurants, street cafés and an abundance of reserved natural splendour. ... more   less 
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