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“Whale Coast Dec Holiday”

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The Whale Coast All Suite Hotel
Ranked #3 of 11 Hotels in Hermanus
Certificate of Excellence
Secunda
2 reviews
“Whale Coast Dec Holiday”
Reviewed 6 January 2014

The service of the personnel, stay in Hermanus and the location in Hermanus town itself was great. The unit was clean and well maintained. Nearby shops and restaurants was an added benefit and in walking distance. Will definately recommend this accommodation.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 11 February 2014
Dear Michelle,

Thank you for taking to time to review us. Our greatest satisfaction is in knowing that you had a great time in our seaside town, and that everything met, or exceeded your expectations. Many of our guests take a much valued annual break in Hermanus, and we try our best to make their stay a relaxing and rejuvenating one. Please do let us know if we can keep you up to date with the latest Hermanus events, news, and special offers on accommodation? We’d love to be part of making more memories to treasure.
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601 reviews from our community

Traveller rating
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317
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Warrington, United Kingdom
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 January 2014 via mobile

We had an apartment here for 4 days over Christmas 13. The staff were amazing and could not do enough for us. The apartment was great, only missing a washing machine in my opinion. Short walk into town to cafés and bars and a short drive to the beach. The only thing you should know is that it is based a over the supermarket and you over look the carpark and over the festive period the traffic was full on. You do get a good view of the hills etc but it can get busy at times.

Stayed December 2013, travelled with family
Helpful?
Thank scharteress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 11 February 2014
Dear Guest,

Thank you very much for taking the time to provide us with this feedback.
I am happy to hear that your service delivery was to your satisfaction and have forwarded your kind words to our team.
Please note that for longstaying guests, we offer a complimentary laundry service inhouse.

We hope to welcome you again during your next vacation.
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Paarl, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

I booked over www.booking.com the 3 bedroom apartment and due to circumstances I had to cancel a week later. I did that straight away in order to give them the possibility to have it booked again (which indeed happend). But only after the just one-click cancellation, I read their policies which stated that if cancelled within 44 days of arrival you have to pay full !!! I called the hotel and they just said; "bad luck".
Also 100% was charged at the moment of booking and not 50% as stated in their conditions.

  • Stayed January 2014, travelled with family
    • Service
Helpful?
1 Thank Renee1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 30 January 2014
Dear Renee,

Thank you very much for your feedback on your pre-arrival experience.

If I may, I would yet like to elaborate on our view on this situation:

The Whale Coast Hotel advises at various stages of the booking process on booking.com on the cancellation policy applicable for the stay.

I double checked with booking.com that it is within our right to keep any deposit as we advised this correctly during the booking process. This means we have informed any potential customers what to expect in case of cancellation and leave it up to them if to accept these terms and conditions. Throughout the process there were possibilities to stop the booking process due to not agreeing to the T&Cs.
As you state, you saw the Whale Coast Hotel being fully booked online. However, this information changes frequently due to cancellation such as yours. I hope for your trust in my sole word as I will not reveal this information due to respect and protection of customer data, we have not been able to re-sell the apartment. If this would have been the case, the Whale Coast Hotel would have considered remunerating you.

We hope for your understanding that as much as we want our guests to have an exceptional experience at the Whale Coast Hotel, we at the same time have the great responsibility towards our team member and their families by paying salaries hence we have created our cancellation policies.

We hope that this clears the misunderstanding.
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Durbanville, Western Cape, South Africa
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 December 2013

Centrally situated between the shops and eateries. Above the carpark of a shopping centre which is noisy during the day but quite at night. Apartments are serviced every day but not replenished! Well equiped for cooking your own meals.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Estelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 3 January 2014
Dear Estelle,
Thank you very much for your feedback. Our apology for the higher noise levels during the day. A central location like ours with shops, restaurants and the sea front just around the corner is unfortunately not benefiting from low noise levels at all times.
Please note that we replenish certain amenities daily whereas others are as you correctly stated not being replenished but placed in the room upon arrival. If you wish to have these replenished as well, do not hesitate to approach us the next time.
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Cape Town Central, South Africa
1 review
Reviewed 25 December 2013

Not for those who require seclusion but the convenience of having easy access to major shops and cafes (just 1 floor away!) is fantastic for families who are self-catering or wishing to pop out to eat.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ismail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 3 January 2014
Dear Ismail,
thank you very much for your feedback on the convenience of our location! We are glad to hear that you enjoyed the close proximity of shops, seafront and restaurants.
The team of the Whale Coast Hotel is looking forward to welcoming you again.
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Cape Town Central, South Africa
1 review
Reviewed 9 December 2013

thank you very much to the reservation staff for helping us with accommodation at such short notice. we enjoyed the stay, even though it was only for one night.
excellent location, very clean, very neat

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Farah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 3 January 2014
Dear Farah,

Thank you very much for your kind feedback. I am glad to hear that my team could convince you with their service delivery and I have forwarded your compliments to our reservations team.
We hope to welcome you again in the future, maybe next time for a longer stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013

Ideal accommodation from which to explore the surrounds. The suite is very spacious and equipped with all the modern conveniences you could ask for.
Location above a shopping centre with a view of the car park and beyond makes for an interesting stay.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, 30 December 2013
Dear Tim,
thank you for choosing to stay with us, and for your kind feedback. We are very glad that you enjoyed your stay at the Whale Coast Hotel and hope that we will be welcoming you back soon in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Whale Coast All Suite Hotel

Property: The Whale Coast All Suite Hotel
Address: Corner of Lord Roberts & Royal Roads, Hermanus 7200, South Africa
Phone Number:
Region: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Whale Coast All Suite Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
The Whale Coast Hotel offers luxury accommodation and exclusive conference facilities to the leisure or corporate guest in the heart of the scenic Cape Whale Coast only 90 minutes from Cape Town. ... more   less 
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