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“Good location” 3 of 5 bubbles
Review of Windsor Hotel & Apartments

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Windsor Hotel & Apartments
Ranked #7 of 12 Hotels in Hermanus
Brantford, Canada
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Good location”
3 of 5 bubbles Reviewed 7 October 2013

I enjoyed the location as it was just a short walk to town and the rooms though dated were very clean. The foam mattress was comfortable and the breakfast not bad. The hotel has both sea view and parking lot view rooms so make sure you are staying in a sea view as the view is what Hermanus is all about.

Room Tip: Sea view a must
See more room tips
  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sandrapauwels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 8 October 2013
Dear sandrapauwels,

Thank you so much for taking the time to write about your experiences with us on Tripadvisor.

I always really appreciate it when we get reviews from experienced travelers such as yourself you who are not afraid to use their real names. Somehow this makes us take your comments far more seriously than those that don't.

I appreciate your honest opinion and I assure you that my staff and I will do everything we possibly can to improve upon your comments.

The next time you find yourself in our beautiful part of our world, please come stay at The Windsor again to test whether I'd been true to my word or not.

Yours sincerely,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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596 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 September 2013

We were fortunate to have two whales in the bay directly in-front of the hotel. The hotel is nicely located close to the town centre which is within easy walking distance. The beach-side walking path is easily accessible from the hotel. There is free Wi-Fi within the hotel and is available throughout the hotel. Definitely a perfect whale watching hotel even if the weather turns bad. The hotel is a bit dated tho.

The included breakfast was fantastic. The omelette was a perfect start to the day.

Room Tip: Sea facing rooms. Watch out for speed traps on the Kleinmond road.
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnandPillay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 30 September 2013
Dear AnandPillay,

Awesome!! Welcome back and thank you very much for taking the time to writing this fantastic review.

It's always encouraging to get such high praise from an experienced reviewer, so thank you again and we look forward to seeing you again at The Windsor Hotel.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

My family and I stayed over the recent whale festival and I nothing but praise for the hotel. From Blake and every other member staff, words cannot do justice. Many times new trendy establishments look good but lack the human warmth, Blake thank you for the warm hospitality, you and your team just rounded off a memorable weekend, thanks again.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Philip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 30 September 2013
Dear Philip A,

Thank you for you so much for your incredibly kind comments.

You have set the bar really high for us and we accept the challenge to replicate this review with all the future guests of our Hotel.

We thoroughly look forward to your return to the Hotel in the near future.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
132 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

Best location in a small town, great sea view from the room, very close to the best whales see point, nice support from the staff.
Better to ask for a front view room.
This town are very close to do a great shark diving and the staff of this hotel can provide you a best time to pick you up very early and enjoy all the diving day

  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Milamasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 30 September 2013
Dear Milamasi,

Muito Obrigado for taking the time to write your review.

We are glad that you enjoyed your stay at The Windsor and in Hermanus. We look forward to welcoming you back!

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

Service excellence is practice here, more so than experienced anywhere else in travelling around the world. Breakfast great, views awesome, central to whales and restaurants - we left car and could walk everywhere. Child friendly, not only in facilities; but also attitude (parents of crazy toddlers will know what this means!). Rooms and hotel sparkles - it is so quaint; clean and comfortable; just really makes you feel welcome. Only downside was lack of satellite tv in the room. We shall definitely be visiting again!

Room Tip: Ask for a sea facing room - amazing view
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kahmiela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 30 September 2013
Dear Kahmiela A,

Thank you for taking the time to write about your wonderful experience at The Windsor Hotel. We aim to replicate this experience with all of our guests. Just to keep you updated we are presently working on the Satellite TV situation and hopefully we will have some good news for you in the next few weeks.
We look forward to welcoming you back to The Windsor Hotel in the near future.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
147 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

We were thankful to get the sea view rooms at the Windsor. The hotel has an old mansion look. The rooms are comfortable with great views of the sea right across the road. The staff is very friendly and helpful. We had asked for wake up calls to go shark cage diving in the morning. When some people did not respond, the staff was more concerned than us that we would miss the trip and went to each room to wake people up.

The market square is at walking distance with great food options. We didn't have any meals at the hotel other than breakfast which had a decent spread.

Room Tip: Insist on getting a sea facing room. Its the USP of this hotel.
See more room tips
  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheWanderbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 23 September 2013
Dear RGtravelreviews,

Thank you for taking the time for writing such an in-depth and positive review.

We love it when people go shark cage diving and we want everybody to experience what that feeling is like so there is no way that my staff are going to let people miss their trip. I appreciate that you saw our enthusiasm on this issue.

We will use your comments to keep us motivated and we will improve upon this solid foundation.

We look forward to welcoming you back one day to The Windsor Hotel and Hermanus.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton Aycliffe, United Kingdom
Level Contributor
210 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 20 September 2013

Brilliant location overlooking the bay and handy for the bars and restaurants. Chose the hotel to come and do some whale watching but weather too rough for them to come inshore. Staff extremely pleasant and helpful but hotel is in desperate need of a refurb.

  • Stayed September 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RayL1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 23 September 2013
Dear RayL1892,

Thank you for taking the time to write down your comments and sharing it with us.

We appreciate your positive remarks and we will build on those strong foundations going into the future.

Your comments about being tired and in need of a refurb are well taken, please note that the refurb is well underway and although the "window dressing" part of it is still not seen, the behind the scenes renovation is in the final stages (Roof maintenance, water & electricity, etc).

My staff and I have been working feverishly to insure that the hotel will not only be a good looking hotel in the future, but will also be a green and as self sustainable hotel as possible. The renovations are scheduled to continue over the next two years, so we look forward to welcoming you back again and again so that you will be able to witness this change for yourself.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windsor Hotel & Apartments

Property: Windsor Hotel & Apartments
Address: 49 Marine Drive, Hermanus 7200, South Africa
Region: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 12 Hotels in Hermanus
Price Range (Based on Average Rates): £
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July - November) Independently owned, Hermanus's oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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