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Windsor Hotel & Apartments
Ranked #7 of 11 Hotels in Hermanus
Reviewed 18 November 2013

wonderful hotel like stepping back in time, the veiws from the room were outstanding watching whales from your room cant beat that, loved it. Breakfast very good. Sataff ery helpful I just loved it The area is a truly lovely. I cannot fault this resort, love to go back but a long way to go.

Room Tip: Sea veiw amazing
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  • Stayed: October 2013, travelled as a couple
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Thank kyanalbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 26 November 2013

Dear Kyanalbi,

Thank you so much for taking the time to writing about your experience at The Windsor Hotel on TripAdvisor. We love constructive criticism but every now and then we like a good old pat on the back just to let us know that there are still people out there who really appreciate the quaintness of our hotel. I think you are one of those.

On behalf of my staff and I let me say thank you yet again and we truly look forward to welcoming you back one day.

Kind regards,
Blake and The Windsor Team

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476 - 482 of 729 reviews

Reviewed 18 November 2013

The hotel was a little tired in the rooms but very well looked after. Right on the waters edge and ask for a sea facing room, for the whale watching. The hotel matched the old charm of Hermanus and I would easily go there again. Breakfast only Restaurant overlooks the bay and food is good. Wonderful cliff top walks with great photo opportunities. A group of 20 and all enjoyed our stay. Saw whales on 2 occasions but a bit of a distance away from shore....still loved it

Room Tip: No evening meals here so went to OSKA in the square. Eclectic charm and quality food without the hub...
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  • Stayed: November 2013, travelled with friends
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Thank bernie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 26 November 2013

Dear Bernie P,

Thank you for your straightforward, honest and constructive review of our hotel.

My only regret is that you didn't see whales closer to the shore, that really is a sight to see and well worth coming back one day for.

Should you find yourself in Hermanus again in the future you know you are always welcome at The Windsor Hotel.

Kind regards,
Blake and The Windsor Team

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Reviewed 13 November 2013

Only stayed one night but thoroughly enjoyed the stay. Lovely guy on reception, (Haikona sp?) who went out of his way to help us out. We had accumulated a few things along our travels from various markets that needed refrigeration and he was very helpful in organizing this. Such a friendly smile as well, nothing too much trouble. Had 2nd floor room with amazing view. Comfortable room and so nice to hear the ocean through the night. Room could do with a small fridge though. Loved the welcoming drinks on arrival, nice touch. Hotel is a bit quirky which we thought suited the seaside location. Small rooms and areas for guests to relax and enjoy. Pleasant dining room for breakfast and again, terrific view. Sort of place that you’d like to return to.

  • Stayed: September 2013, travelled as a couple
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Thank byo3142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 26 November 2013

Dear byo3142,

I love it when somebody remembers the name of one of my staff members in a positive way as you have. My staff are extremely committed to trying to provide the best possible service we can and when one of them stands out to the point that a guest remembers their name, well what more could I possible ask for? Thank you for recognizing Akhona's individual contribution to making your stay a pleasant one.
Your description of our "quirkiness" I think is apt. We will continue to endevour to improve ourselves and we look forward to you coming back one day and informing us if we are in fact going in the right direction.

Kind regards,
Blake and The Windsor Team

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Reviewed 10 November 2013

Stayed at this hotel about 4years ago. Best position in Hermanus. Breakfast was good. We had a front ground floor bedroom balcony small. Hotel clean . If updated could have been the best position and hotel in Hermanus. Didn't do evening meal.

  • Stayed: December 2012, travelled with friends
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Thank normahearsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 26 November 2013

Dear Normahearsum,

Thank you for taking the time to write your comments about the Hotel on TripAdvisor. As you state we're a good value and clean hotel that offers good service with an excellent location and we appreciate that you recognized that. As you state we don't do an evening meal, this is because we have such a variety of restaurants in a short walkable distance from the hotel. As you, no doubt experienced.
We look forward to welcoming you back to The Windsor Hotel.

Kind regards,
Blake and The Windsor Team

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Reviewed 7 November 2013

Clean and comfortable 3 star hotel with good and adequate buffet breakfast. Rooms have a great view over the water at front so can watch whales swimming past. Found lock on bedroom door very stiff initially and would have liked a door handle on bathroom door so it could be closed. Stayed as part of a large group and found staff polite and helpful.

  • Stayed: October 2013, travelled with friends
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Thank Avril84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 8 November 2013

Dear Avril84,

Thank you for taking the time to write your comments.

Negatives first, I really appreciate your comments about the door handles and we have actioned a plan today to get that situation rectified. Constructive criticism like this is very appreciated.

As for the positives, thank you so much for your kind comments. We plan to improve on these as well so as to provide the best possible service we can.

We look forward to welcoming you back to The Windsor soon.

Kind regards,
Blake and The Windsor Team

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Reviewed 3 November 2013

You won't stay in a better 3 star in SA. I stayed here as part of a tour and found it a great antidote to the chain hotels we stayed in elsewhere. You can watch the whales from your balcony or cross the road if you want to get a bit nearer. The place is full of character and antique furniture - and friendly and helpful staff.

Room Tip: I think all rooms have a sea view and balcony but check
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  • Stayed: October 2013, travelled solo
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Thank kuepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 8 November 2013

Dear Kuepper,

Wow, when someone who's well traveled like you (87 reviews) writes kind comments like this we are most humbled. My staff and I thank you very much for taking the time to write these comments. We are so happy you enjoyed your stay and look forward to welcoming you back to The Windsor Hotel.

Kind regards,
Blake and The Windsor Team

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Reviewed 24 October 2013

I had read the reviews and also the entertaining responses from the general manager at the Windsor Hotel, so knew what to expect and this hotel lived up to expectations in every way! Amazing location but sadly a hotel that needs a little love.
Clean and adequate rooms, good breakfast choices and helpful staff who were very prompt to deliver a wine cooler and glasses to our room, and also quickly changed our room from ground to first (I had read the review where someone's room was broken into and they we held at gunpoint!!! Hard to believe in sleepy Hermanus?!?). Unlike most rooms we had stayed in, this room had plenty of points to charge our camera batteries and phones but not sure they would meet the electrical standard in many countries!!
But please, whoever owns this hotel, you could make it really special rather than just a cheap and cheerful for coach parties!
Nothing bad to say, just generally rather dated, odd and we found ourselves practicing the Ministry of Silly Walks in the corridors!!!

Room Tip: Sea facing is a must and a first or second floor for the better views. We had 202 so only had one ne...
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  • Stayed: October 2013, travelled as a couple
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Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded 25 October 2013

Dear Julie B,

Thank you for taking the time to write about your experiences with us on Tripadvisor.

We appreciate your light hearted approach and we are extremely excited that all your research still brought you to The Windsor Hotel. As you have stated we're a clean, friendly, helpful hotel that still holds the best location in Hermanus.

There was just one point that concern me in regards to the electrical standards. Please rest assured Julie B, that all of our wiring meets South African standards which are amongst the highest in the world. Let me point out that the hotel has just done an extensive rewiring of all of our light fittings so as to move us to LED's and low energy saving globes- not bad for a Fawlty Tower. Not many hotels in the world could boast that.

As far as needing a little love is concerned, my staff and I are deeply infatuated by this building and progressively step by step we are giving her the full attention she deserves.

I love your review, personally I think it's a very honest review and I thoroughly look forward to welcoming you back to The Windsor Hotel.

Kind regards,
Basil, Sybil, Manuel and the rest of The Windsor Team (Fa_lty Towers)

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Additional Information about Windsor Hotel & Apartments

Address: 49 Marine Drive, Hermanus 7200, South Africa
Region: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 11 Hotels in Hermanus
Price Range: £53 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July – November) Independently owned, Hermanus’s oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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