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“Polar opposite seaview or carpark!!!” 3 of 5 bubbles
Review of Windsor Hotel & Apartments

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Windsor Hotel & Apartments
Ranked #7 of 12 Hotels in Hermanus
London, United Kingdom
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Polar opposite seaview or carpark!!!”
3 of 5 bubbles Reviewed 17 January 2014

We could only get a carpark view for day one which was expensive and drab and stuffy. Hotel needs huge modernisation. No Satellite tv in rooms, but staff were very helpful. We upgraded to a sea view room for two nights which changed the whole ambience. Stunning sea view of course bright and breezy atmosphere. Morris on reception was excellent in finding us this room as one of the others had a view of the sea and the corrugated roof (not very inviting). If the owner spent something on the decor this could be one of the best, but it is ruined by the dull, lacklustre interior. Breakfast was not bad, but not on a par with Pelagus or Rochester Manor (also in Hermanus).

Room Tip: Only choose sea view (ask to see it first too) or go to Pelagus up the road.........or Rochester Man...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank susietoo_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 27 January 2014
Dear susietoo_17,

Thank you very much for taking your time for writing your comments on Tripadvisor, more importantly thank you for voicing some of your concerns at the hotel while you were here. This allowed my staff to rectify your concerns and allow you to still enjoy your stay in Hermanus.

It must be pointed out that sometimes we're not 'everybody's cup of tea', but if we know that we will do everything we possibly can to keep our guests happy, Even if that means sometimes losing them to other finer establishments in Hermanus. I appreciate your words of advice as far as Rochester Manor and Pelagus are concerned, as already stated both finer establishments and we all agree that there are different strokes for different folks.

I've noted some of your comments, particularly about our non sea-facing rooms and breakfast and will bring them up with my management team in a way to find solutions.

I must thank you for your comment about Morris. It is always good to get some positive feedback about our wonderful staff. Morris, myself and the rest of The Windsor Team look forward to welcoming you back to our always improving Windsor Hotel.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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591 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
Cape Town Central, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 January 2014

Such a stunning setting in Hermanus, pity that the hotel could do with an upgrade. Rooms are drab, huge multiplug unit but it didn't work. Breakfast buffet was cold and tasteless - cold water in the bain marie??

Room Tip: Perhaps it would be better if you have a sea facing room??
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  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 939Janine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 27 January 2014
Dear 939Janine,

Thank you for taking the time out to write a review on Tripadvisor, we appreciate your feedback. However it must be pointed out that at the time of your stay our suburb of Hermanus went through two major power shortages, this played a bit of havoc with our equipment and I feel that you may have experienced the worst of this so please accept my sincere apologies for this experience.

If you would care to contact me personally on my e-mail (blake@windsorhotel.co.za) I would like to find a way to compensate you for this experience.

My only wish is that you told us about the multi-plug while you were here, we could've fixed that for you immediately.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hermanus hotels

CPT-South Africa
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

the hotel is perfectly situated.Price was good.It is an older hotelStaff are very friendly and helpful.Breakfast was really good.Views from hotel is breathtaking.
It could do with some upgrading.Rooms and furniture are old.The place has an older look, as it is one of the oldest hotels.
We have a great time.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ABAAJacobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 27 January 2014
Dear ABAAJacobs,

Thank you for taking the time out to writing about your experiences at The Windsor Hotel, we really appreciate your feedback and can improve on some of those.

As you have stated we are the oldest hotel in Hermanus and at 118 years old we are among one of the oldest hotels still operational in the whole of South Africa.

I'm sure you can appreciate that sometimes things take a little longer to upgrade in a hotel such as this, but that is not an excuse and we are working on several ways to pick up the pace of rejuvenating our grand old lady.

Thanks to guests like you, this is a reality.

We look forward to welcoming you back to The Windsor Hotel.

Blake and The Windsor Team
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cape town
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

We had the best stay in this lovely old hotel. I have not had such a "child friendly" experience in years. We all felt utterly welcome, the beds was good to sleep on and the breakfast the best. Best of all was an entertainment room for the children. I just loved the staff. As parents you often feel you need to keep your kids quite when you are in hotels, but this one was totally a ball! Thank you for the best holidays ever! We love the Windsor XX

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rechner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 8 January 2014
Dear rechner,

Thank you for taking the time to write about your stay at The Windsor. Your comments are most kind and inspirational to us at the same time.

Although we've always had a kids room available, we decided this year to put a little more effort into it. Based on the huge success we had during the holiday season we've been inspired to further develop the kids facilities, so we look forward to welcoming you back again.

Kind regards,
Blake and The Windsor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, Gauteng, South Africa
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

Had an amazing holiday in Hermanus - stunning view from our hotel room. Staff friendly - always polite. Breakfast always tasty - scrumptious and most enjoyable. Rooms clean and pleasant to walk into. The friendly owl in the courtyard made each morning a regular check- in point.
Close to all key restaurants so hardly needed the car in the evenings.

Room Tip: As there is no pool be prepared for some rather hot days.
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 8 January 2014
Dear Tina P,

Thank you for your kind words that you have written on Tripadvisor and thanks for making mention of our resident owl who by the way is still here (and we're considering charging him a rate for staying here).

Your comment about a pool has not gone unnoticed and we are presently drafting plans to have a pool in place hopefully by next summer. Please keep a look out for your personal invite to our very first pool party.

We look forward to seeing you soon.

Kind regards,
Blake and The Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

We stayed here one night on a recent Travelsphere tour of South Africa.We had a sea view room with balcony which was exceptional.The room/ hotel was quirky and full of character but you would not expect anything different in a hotel of it's age - anyone living in or visiting the UK will/should have experienced similar hotels of character and it is a refreshing change from some of the stereotypical hotels you often stay in.Our room did not have a safe but on request the member of staff on reception immediately placed our valuables in the hotel safe.
Breakfast was good and set us all up well for the long day ahead of us.
Glad we did miss this hotel in our itinerary.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank THORPER121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 8 January 2014
Dear THORPER121,

We are so glad you enjoyed your stay at The Windsor Hotel and would like to thank you for writing your review on Tripadvisor.

We loved your use of the word "quirky" and believe that this may be a word in a good sense that represents us.

Thank you so much for comparing us to the "bland stereotypical corporate hotels". We try very hard to be the opposite of that by giving genuine heartfelt hospitality and real friendly service.

We look forward to welcoming you back to The Windsor Hotel in the near future.

Kind regards,
Blake and The Windsor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paarl, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 December 2013

We have read most of the reviews for the Windsor on TripAdvisor... and we think most people are just full of nonsence.
We are 2 adults and 2 children and we are staying in 1 lovely sea-facing room with adequate space and a balcony. The view is out of this world. We made a booking for 3 nights, but would like to stay another night.
This hotel has a 5 star breakfast, 5 star service, everything is neat and clean and working, there is a playroom for the kids and even a childminder. They have a lovely foyer with a bar where you can sit and relax at any time. They have free wifi. The hotel is situated in the heart of Hermanus with lovely restaurants within walking distance. So really -what is there to complain about?
We will definitely return for another stay :) Thank you to the Windsor for making our breakaway special and relaxing.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mardre_le_Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, 8 January 2014
Dear Mardre_le_Roux

Firstly let me thank you for taking the time for writing your review. My staff and I are so glad to hear that you and your family enjoyed your stay with us.

We at The Windsor believe in trying to provide a good clean hotel that offers great service and a quality breakfast and that allows people to enjoy their much deserved holiday in an environment as beautiful as ours. So when we read your comments we feel we are achieving our goals.

Looking forward to welcoming you back to The Windsor Hotel.

Kind regards,

Blake and The Windsor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windsor Hotel & Apartments

Property: Windsor Hotel & Apartments
Address: 49 Marine Drive, Hermanus 7200, South Africa
Region: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 12 Hotels in Hermanus
Price Range (Based on Average Rates): £
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July - November) Independently owned, Hermanus's oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
Reservation Options:
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Also Known As:
Windsor Hotel Hermanus

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