These lodges are nice self-catering units that are exactly as described, which is a positive. They are spacious with a nice deck offering good views. The beds were comfortable and the rooms were spacious.
The poor review comes from an incident that was handled poorly by the management on site. In the middle of our first night there, there came an almighty smash from the 2nd bedroom. In the dark, my sister moved from her bed to walk to turn on the light and while doing so, cut her hand. What had happened is that the glass around the ceiling light had fallen and smashed all over the bedroom. It was a miracle that she hadn't cut her feet to shreds.
Upon informing the management, who promptly summoned a cleaner that was prompt, but not thorough, my family were told by this representative that "it happens" without an apology. Furthermore, there were no gestures of good will given this potentially very dangerous accident.
Finally, it was a challenge to find these buildings in the pitch black night, as the entrance way would have benefitted from better lighting.
I'm sorry, but falling glass from ceiling lights does not just "happen" in all the other places I have been fortunate enough to stay in and therefore, my family and I were disappointed with our time at Phantom River View Cabins.
- Official Description (provided by the hotel):
- LODGES INVENTORY Our Lodges have exquisite views of the lagoon and mountains which can be enjoyed from just about anywhere in the Lodge! All Lodges are equipped with; KITCHEN Complimentary Tea/coffee Kettle Fridge/Freezer Oven/Stove Toaster Coffee plunger Microwave Water Filter tap All required cutlery including braai dish & tongs Ashtrays - (Strictly no smoking indoors, only on balconies) LIVING ROOM Flat Screen TV including a DSTV bouquet Cooling Fan Activities book - Proving our guests with contact details for restaurants and activities in the area as well as all emergency numbers. BEDROOMS ( QUEEN , DOUBLE, 2 SINGLES ) All linen provided + extra blankets Radio & hairdryer Complimentary Tea/coffee Kettle Portable Weber braai (Strictly only charcoal burning) Safety deposit box with unique code which is chosen by the guest (Only available 1 bedroom) Ceiling fans Heater Cupboards BATHROOMS (3 BATHROOMS PER LODGE) Most bedrooms have en-suite bathrooms! Shower OR bath Toilet 2 x basins Soaps Towels provided Toilet paper GUEST FACILITIES Shade-cloth parking bay for each lodge (Please advise if you are traveling with a boat trailer as we have a specific unit with a larger parking space which we would then allocate you to.) Communal swimming pool (Our swimming pool is fenced to ensure safety our young guests.) Laundry room with washing machines and ironing boards (Self use) DAILY CLEANING SERVICE AVAILABLE This service is only provided to our guests; Complimentary service Guests that book 6+ nights will receive a complimentary change of Linen & Towels every 4 - 5 days Daily cleaning service (optional) Please book your service well in advance to give us enough time to arrange cleaning staff required for the day Only week days - Monday to Friday No Weekends or public holidays ( Only by special arrangement ) R75 - Making beds, washing dishes, tidying bathrooms (1 1/2 hours) R250 - Making beds, washing dishes, vacuum, bathrooms & Weber clean (3 Hours) ... more less
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