Attracted by their "Special Rates" advertisement on their website, we booked this accommodation almost 6 months in advance. My wife and I flew down from Johannesburg specifically to receive 5 star treatment, ride a MTB race and spend romantic time together in what I expected to be a beautiful setting.
We arrived to be welcomed into a room overlooking the parking lot. None of the photos on their website, nor any communication prior to our arrival prepared us for the two single beds, shower only tiny room. There was not even a bar fridge to keep anything cool.
After complaining to staff we were shown to a suite that boasted a spacious bedroom with en-suite bathroom / shower / separate toilet (all being larger than the room we had been in), as well as including a generous living area with fireplace, large balcony, private braai area, it's own kitchen (including 3 fridges / freezers) and dining area. I was told by the manager showing us the upgrade that it would be an extra R1000 (30% more than I'd already paid). I readily agreed, but when preparing to pay, was corrected that the charge was R1000 PER NIGHT!
After escalating through the ranks for THREE HOURS (including being told the manager who could make the decision had already left), we finally spoke to Bregitta, the general manager (who had obviously not left) and settled on a rate that was almost double what I'd already paid.
Facilities are basic.
Room Service was poor quality.
Breakfast nothing spectacular.
Internet is basically non-existent.
The suites advertised all over their website are really beautiful, but I would not recommend anyone fork out the R2000 (around $200 USD) per night for this experience.
We stayed in a 1 bedroom apartment at Meriton Serviced Apartments in Zetland, Sydney, Australia just 3 weeks ago for approximately R1100 per night (A$110), so understandably expected something slightly more special than dingy accommodation with poor facilities. Being told this is usually the room they rent out to children or Chinese tourists did nothing to alleviate our disappointment.
This would have been a truly abysmal experience unless I'd coughed up the "upgrade" money. Since I'd already come so far and no advance warning, I had precious few alternatives.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly, HotelsClick and Cancelon so you can book your Simola Hotel Country Club & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Simola Hotel And Spa
- Simola Hotel Knysna