The room was great and really spacious. We stayed in a luxury studio apartment.
However, the desk staff was not at all friendly. Our room's air con was not working and despite having complained 3 times there was nothing they could do about it. They could not fix it the next day also and asked us to accept a fan as its replacement in the room.
This is simply not acceptable from such a nice property. The least they could have done was given us something complimentary but I guess that gesture was too much for them.
I am sure there will be better options than this in Knysna.
- Official Description (provided by the hotel):
- One of Knysna’s most elegant and sophisticated accommodation offerings, The Rex Hotel promises its guests superior service and exceptional comfort. Located on the World Famous Garden Route, The Rex Hotel is one of the most exhilarating getaways in its class. Capturing the essence of four-star luxury, the impeccably appointed Rex Hotel offers travelers a gateway to world-class restaurants, blossoming forests and the shores of the serene lagoon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, TripOnline SA, Traveltool, S.L.U., Cancelon and Evoline ltd so you can book your The Rex Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.