The Rex presents itself very well but a lot of little issues add up to make this just a average hotel. First, it is quite difficult to find, so the signage needs updated. The rooms are spacious and nice, but the bathroom design is weak. The showers did not have doors and the drains did not drain well and we had a flooded bathroom after only a five minute shower. The hotel has been open for a while and they must be aware of this design flaw. The desk didn't seem phased by it. I can only imagine the mold growing under the floor in those rooms
One evening it took an hour to get face wash clothes as none were left in the room. After multiple trips downstairs housekeeping finally arrived with two clothes for four people stating that is all she could find. Ugh. It is the simple things, folks.
The safe in our room was inoperable as the front of it had been ripped right off. This was very obvious and is a good indicator of the way this hotel is going to look in a few years if they continue to maintain it this way.
Finally, you need a key card in the elevator, but if the door closes before you slide your key and your key has a problem you are trapped in the elevator...and no one answers the call button. Again, poor service.
On the positive side the location is great, but for the money you should expect more.
- Official Description (provided by the hotel):
- One of Knysna’s most elegant and sophisticated accommodation offerings, The Rex Hotel promises its guests superior service and exceptional comfort. Located on the World Famous Garden Route, The Rex Hotel is one of the most exhilarating getaways in its class. Capturing the essence of four-star luxury, the impeccably appointed Rex Hotel offers travelers a gateway to world-class restaurants, blossoming forests and the shores of the serene lagoon. ... more less
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