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“Very good with small issue”
4 of 5 bubbles Review of The Rex Hotel

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The Rex Hotel
Ranked #14 of 30 Hotels in Knysna
Certificate of Excellence
Saudi Arabia
Level Contributor
217 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Very good with small issue”
4 of 5 bubbles Reviewed 19 June 2014

The Rex was good, clean, nice room, good room facilities. Staff was friendly and helpful. Location was the BEST, few minutes walking from the waterfront. Breakfast was good but the coffee was not. The room had a balcony but without chairs!
My only issue was this: in the room there was a window next to the door which opens to the corridor. At night this window was very very annoying and we couldnt sleep from the light coming from the corridor. I contacted the hotel and they said they started to install curtains on them which is great.

Overall good experience and I recommend it.

Room Tip: Get the corner room if you want to set in the balcony.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Hietham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 13 July 2014
Dear Hietham,
Many thanks for your comments on trip advisor. With regards to the outside furniture, I will most certainly pass your comments onto the owners for consideration.

We look forward to welcoming you back to the hotel in the not too distant future.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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407 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Groningen, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 May 2014

O wat a relaxing room we have. Clean, Nice room, good bed, Nice shower, Nice people, good service. Nothing to complain about. Next time Knysna must be te Rex Hotel!!
......................................

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank BartenWilmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 4 July 2014
Dear BartenWilmar,
Many thanks for your comments and the great feedback.

We look forward to welcoming you back in the not too distant future.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape St Francis, South Africa
1 review
5 of 5 bubbles Reviewed 15 May 2014

in a nutshell! excellent. service outstanding friendly courteous staff. room spacious spotless and linen crisp and clean. only downside was no shower but the bath was awesome. perfect sleep at an excellent rate

Room Tip: install a shower
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jimfletcher2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 4 July 2014
Dear Mr Fletcher,
Thank you for the positive feedback. It’s great to hear that we could make your stay with us a memorable one.

We look forward to welcoming you back in the not too distant future.

Kind Regards,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
1 of 5 bubbles Reviewed 11 May 2014

Some management would be good here !Arrived tired after a long drive , checked in given keys to wrong room wrong name etc, got right key and made our own way to room , noone explained any of the facilities available in apartment etc , bulbs out in hallway , dreful sewer smell from bathroom and overworked stresssed waitron in cafe at breakfast ! Front desk staff trying but had trainee badge on!
Internet is useless , patchy connection , the design of the building means that any heavy rain makes a dredful noise on the tin roof etc .
All in all a non managed hotel needing some deseprate guidance

Room Tip: stay away!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 4 July 2014
Dear George R,
Thank you for your comment on Trip advisor. Your review of our hotel is of great concern to me and I am really sorry that you left us with this impression of our service and facilities. Your experience is most certainly not the norm for us and I can assure you that the issues you mentioned will be addressed accordingly.

While it is difficult to try to make amends after the fact, I do hope that you will consider staying with us again, as we would like to prove that we are just as good as the rest of the unique “Knysna” experience.

Yours Sincerely,
Masuda Mohamed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 May 2014

Please do yourself a favour and stay in this wonderful hotel. We thoroughly enjoyed our stay. Staff were friendly and polite and the hotel was in walking distance of all the major attractions. I would definitely recommend this hotel to family and friends!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Deon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 4 July 2014
Dear Deon B,
Many thanks for your comments and the great feedback. I am happy to hear that you have enjoyed your stay with us.

We look forward to welcoming you back in the not too distant future.

Thanking you in advance for your recommendations.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essen, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

We were unsure if the Rex Hotel would meet our expectations because of some recent more average reviews. But the Rex met expectations by 95%. Our Suite was like described, service was good and breakfast very fine. All together a brilliant stay in a very good accommodation.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Knut Ansgar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 15 May 2014
Dear Knut Ansgar H,

Many thanks for taking the time to write such a positive review of our hotel. We value all comments received and I am delighted to hear that we were able to meet your expectations. The team of The Rex Hotel strives for guest satisfaction at all times.

We look forward to welcoming you back.

Regards,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

My husband and I had the pleasure of staying at the Rex for one night on route to Cape Town. A lovely modern hotel which provides a self-catering facility. The breakfast at the Rose Cafe downstairs the next morning was lovely with beautifully presented fresh fruit platters! The rooms were spacious and we had a lovely balcony overlooking the Waterfront!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nintjies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masuda M, General Manager at The Rex Hotel, responded to this review, 15 May 2014
Dear Nintjies,

Many thanks for your comments on Tripadvisor. I am delighted to hear that you enjoyed your stay with us. Our Waterfront rooms offer a view of Knysna’s best, and we hope you will come and enjoy it again in future.

We look forward to welcoming you back.

Regards,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Rex Hotel

Property: The Rex Hotel
Address: 8 Gray Street, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #14 of 30 Hotels in Knysna
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Rex Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
One of Knysna’s most elegant and sophisticated accommodation offerings, The Rex Hotel promises its guests superior service and exceptional comfort. Located on the World Famous Garden Route, The Rex Hotel is one of the most exhilarating getaways in its class. Capturing the essence of four-star luxury, the impeccably appointed Rex Hotel offers travelers a gateway to world-class restaurants, blossoming forests and the shores of the serene lagoon. ... more   less 
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