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“Bad experience”

Heads Explorer Catamaran Day Cruises
Level 3 Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Bad experience”
Reviewed 25 December 2013 via mobile

We phoned the company and got told over the phone that the boat will be going out to sea so then we booked. When I got the tickets for the cruise they again told us we would be foing through the heads because the weather was great. When we got on the boat the skipper told us that he wouldn't be able to go through the heads because there was not enough time allocated to him by his office. The next day I confronted the manager about this. He said that they can only take 12 people out to sea but if more people book for the same cruse that they do not warm the people and that it is not there problem either. I feel that they lure people with the idea of going to sea and then take more people just to make money and not be honest about the real fact that they can only take 12 people to sea. Rather do the spring tide cruse company's trip they don't lie and does go out to sea

Helpful?
Thank awievdmerwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Featherbed C, Public Relations Manager at Heads Explorer Catamaran Day Cruises, responded to this review, 23 January 2014
Dear awievdmerwe

Thank you for taking the time to comment. It is our opinion that our staff are not allowed to and do not make any commitment pertaining to exiting the Knysna Heads. Safety of our GUESTS is of utmost importance to us and the decision to go out to sea can only be made by the skipper. The decision is dependant on the conditions of the sea in the Knysna Heads at the time of the cruise. In our experience this changes very often on any given day and therefore we never confirm an exit through the Heads.

All yachts are only licensed to take 12 passengers out to sea. Our yacht, Heads Explorer, is licensed to sail 36 passengers on the Knysna Lagoon therefore we are within our full right to sell to capacity.

Please feel free to contact us directly on 044-3821693 or marketing@featherbed.co.za

Regards
Management
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30 reviews from our community

Visitor rating
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    5
    2
    2
    1
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Jena, Germany
1 review
“Wonderful Experience!”
Reviewed 21 November 2013

We went on the sunset catamaran tour today and our expectations were exceeded. The catamaran was in an excellent condition and clean. We could sit on the front nets either with or without bean bags which was really comfortable and we could go anywhere else.
We thought we would also pass the Heads into the sea but this is too dangerous most of the days. But it didn't matter at all because the sail on the lagoon was already beautiful.
The food was served on our way back and it was delicious. There were two drinks of choice included in the sunset tour price.
The crew was really nice and obliging. All in all it was an amazing experience for us and definitely worth the money.

Visited November 2013
Helpful?
Thank Meike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, Gauteng, South Africa
Level 3 Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“A definate must”
Reviewed 16 January 2013

We took the catamaran to the nature reserve. What an experience.Breathtaking scenery followed by a crayfish braai. I highly recommend this to anyone.

Visited December 2012
Helpful?
Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Featherbed C, Public Relations Manager at Heads Explorer Catamaran Day Cruises, responded to this review, 9 November 2015
Thank you for your comment, we glad you enjoyed the sail on our lovely catamaran.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 3 Contributor
21 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Gorgeous sunset cruise with a braai”
Reviewed 2 February 2012

Wonderful trip out to the Heads in late afternoon, paused briefly to watch the waves crashing mightily in the ocean beyond, then headed over to Featherbeds Nature Preserve for a crayfish braai on the lovely patio. Coming back to twilight Knysna lights and sunset behind us. Glorious and relaxing even for non-sailors.

Visited December 2011
Helpful?
3 Thank L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Featherbed C, Public Relations Manager at Heads Explorer Catamaran Day Cruises, responded to this review, 9 November 2015
Thank you for your comment, we really glad you enjoyed the cruise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
11 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Cruise the Heads in style!”
Reviewed 6 January 2012

Great 1 and 3/4 hour cruise around the lagoon and luckily through the Heads! With only a maximum of 12 people at a time on the cruise, we had enough space to enjoy the cruise very comfortably on the large spacious boat. The on-board crew were very knowledgeable and friendly. A very romantic experience which we would definitely recommend!

Visited December 2011
Helpful?
1 Thank DaStace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Featherbed C, Public Relations Manager at Heads Explorer Catamaran Day Cruises, responded to this review, 9 November 2015
Thank you for your comment, we glad you enjoyed the cruise and that we could make it feel special for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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