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Knysna Riverside Lodge
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Reviews (89)
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59 - 64 of 89 reviews
Reviewed 3 May 2013 via mobile

Wonderfully relaxing setting, very friendly and attentive owner / managers. Restaurant is very good with competent staff. The setting is great, out of town but close enough to all the attractions. Overall we would have no hesitation in recommending.

  • Stayed: May 2013
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Thank Johnoc999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2013

This is a very friendly place with an excellent restaurant and beautiful views. The owners are very helpful with recommendations of things to do. We really enjoyed a two night stay and would definitely go back. Good Value for money

Stayed: February 2013, travelled with family
Thank OSioda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013

What a stay nowhere to go and arrived at this fantastic venue.The place was fully booked and still Daleen (owner) made a plan to accomodate us.The Gieter restuarant made unbelievible food and they made us felt like we have been friends since wat back then.If you don't stay here you making a big mistake it was "lekker". See you soon!!

Room Tip: All the rooms are great.
  • Stayed: December 2012, travelled with family
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Thank Willem V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2013

spent 2 nights before travelling to Capetown, regret could have stayed for more nights and njoy the nearby hiking trails or walk/jog by the waterside. Its just a km or two from the town center. Though there are plenty option near the town center, this one and the Phantom Lodge are perfect to be yet away from the cars and the traffic. The Phantom Pass road is excellent to walk/jog/bicycle with kids through out the day. Owners can try to upkeep the lodge by good landscaping. They have ample space for it but just plain grass. Must hike to the well and if weather permits... a dinner in the boma wud be wonderful.

Room Tip: Try the first lodge that arrives first on the left, once you enter the premise. Or the one above the reception area. Its more beautiful in the mornings for a good view at the water & some yoga under the rising sun!!
  • Stayed: December 2012, travelled with family
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Thank Prince71272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2012

Phone booking on Saturday for 3 nights from Monday but on leaving they said I had booked for 5 nights, and if I had wanted fewer I had to give a month’s notice! The manager would not come and argue with me but sent a message via his parents that he would refund R600 (1 night) and that was all.
The parents of the owner are trying to run the place with no hotel experience and poor staff handling.
R3000 deposit was asked for immediately on arrival. Was given vouchers for breakfasts valued R35 each.
No help with the luggage, on arrival and at departure, despite us being old.
The room was acceptable and clean, although the door did not fit well and let in rain and cold air.
Their restaurant seems to be run separately from the hotel since they refused to add the bill to the hotel account. Ordered muesli/yoghurt/fruit for breakfast which came in one large glass (very pretty), but everything else was extra. Cup of Rooibos tea R12, slice of toast R6 each, jam R5. Butter was free!
This is a dishonest establishment. It is not made clear to visitors that breakfast is not included and is à la carte.

  • Stayed: October 2012, travelled with family
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4  Thank quinting g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannes B, Owner at Knysna Riverside Lodge, responded to this reviewResponded 21 March 2013

HI

I was very surprised to read this review, as you had in fact booked for five nights, as opposed to three. You signed a check-in form for the five nights and even paid in full for the five nights on check-in. Also, under our cancellation policy, we do not provide refunds for early departures (which is industry standard). However, as a gesture of goodwill, we agreed to provide you a refund, which you seemed happy with at the time.

The owner was not available when you checked out, but the manager on duty phoned the owner and he authorised the refund payment, even though it goes against our cancellation policy. Apologies that he could not personally speak to you at that time.

It is, however, your suggestion that the lodge is dishonest that concerns us most. You booked and paid for five nights, and then departed early in high season, expecting a full refund. This is unreasonable and you will not find many (if any) hotels that will refund you your money in these circumstances, but we agreed to a refund, as a gesture of goodwill.

With regards to the breakfast, we include a voucher that can be spent in our top rated restaurant on the premises, which is fully licensed. This allows guests to either have breakfast, lunch or dinner, as we find that many guests want to skip breakfast so as to explore the wonderful surroundings, and rather return for dinner. If spent on breakfast, it will allow you to have a full English or health breakfast and a coffee or tea, all included in the room rate.

Finally, we note that you rated us highly for our location, cleanliness and sleep quality - thank you for this.

Kind regards

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