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Protea Hotel by Marriott Knysna Quays
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Reviews (928)
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All reviewsgreat locationknysna quaystwo double bedslagoon facing roomheated poolmodern hoteldirect accessgarden routechoice of restaurantsgood sizebuffet breakfastwater frontsecure parkingcape townwaterfront areacomfortable roomssouth africa
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Reviewed 8 August 2013

There is nothing particularly special about the Protea, other than its location. It is right on the waterfront. The views are excellent. The staff are great. I forgot one of my jackets in the bar, the next day when we asked for it they had kept it safe for me, which I really didn't expect. The breakfast is very nice too. The lady making the eggs does them very well. On the whole it was a very enjoyable stay, and I would recommend this hotel to anyone staying in Knysna. The choice of restaurants within walking distance is brilliant, although once we had been to JJ's we didn't need to go anywhere else.

Room Tip: All rooms above first floor seemed to have a good view.
  • Stayed: August 2013, travelled on business
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Thank Mattbradney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 10 August 2013

Dear Mattbradney,

Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013

The Protea Knysna Quays was one of three Protea hotels we staying in South Africa and it was the certainly the best. The staff was extremely friendly and helpful, the room was spacious, clean and very comfortable and the buffet breakfast was amazing. We had a family suite with two double beds (very comfortable) and a large bathroom with separate tub and shower. It rained while we were there and they loaned us umbrellas for our short walk to dinner on the waterfront. Several good varied restaurants within 5 minute walk. This made a great base for us in touring the little Karoo and Tsitsikamma forest.

Room Tip: Ask for a room facing the lagoon for amazing views.
  • Stayed: July 2013, travelled with family
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Thank reneeroemmele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 6 August 2013

Dear reneeroemmele,

Thank you so much for taking the time to write an online GUEST review after your recent stay here at Protea Hotel Knysna Quays.

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would like to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered.

Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2013

This impressive hotel has a modern, functional hotel with a nautical theme. It offers comfortable accommodation. Our bathroom had a shower only. They offer free Wifi in room. There is good access to the Waterfront- right beside it. Great breakfast buffet with massive range of choices.

Room Tip: We had a non-lagoon facing double room which was lovely, but a lagoon facing room would be even nicer.
  • Stayed: July 2013, travelled as a couple
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1  Thank Belinda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 30 July 2013

Dear Belinda R,

Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Kindly note that all of our rooms throughout the hotel are equiped with a seperate bath and shower. Should you want us to investigate the matter.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2013

Really good, centrally located hotel. The hotel is decent value, the rooms are nice (even better if you have a lagoon view) and the breakfast is great. The staff were very friendly and professional. Would definitely stay there again .

Room Tip: Pick a lagoon view room
  • Stayed: July 2013, travelled as a couple
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1  Thank Douglas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 24 July 2013

Dear Douglas A,

Thank you for taking the time to complete a online GUEST review after your recent stay with us here at Protea Hotel Knysna Quays.

I am delighted to hear that the STAFF were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations.

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again soon.

Kind Regards,

Paul Fielder
The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

The hotel is right on the waterfront with tourist shops within 200m and many eating places (in fact too many to sample them all properly). It is difficult to beat the views across Knysna inlet. It is an easy 5-10 minutes walk into town, with a nearby herbarium and walking tracks through the small forest. Also walking tracks along the inlet. This is a good place to treat yourself with a friend.

Room Tip: There is a lagoon side and non-lagoon side which might matter if you want to lie in bed and see the water.
  • Stayed: March 2013, travelled on business
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1  Thank rogainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 24 July 2013

Dear rogainer,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST online review after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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