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Protea Hotel by Marriott Knysna Quays
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Reviews (928)
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All reviewsgreat locationknysna quaystwo double bedslagoon facing roomheated poolmodern hoteldirect accessgarden routechoice of restaurantsgood sizebuffet breakfastwater frontsecure parkingcape townwaterfront areacomfortable roomssouth africa
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Reviewed 18 November 2013

Lovely hotel great views over lagoon, close to all restaurants, very clean great room and great hotel good size pool but unable to use it as it rained for two days but still enjoyed the area unable to do featherbed nature walk because of rain so went to see the big cats others on tour went to monkeys and birds so plenty to do. Went to JJs to eat twice amazing food and the sweet which is all the south africas specialities, wonderful.

Room Tip: A room over looking lagoon also upper floor we had ground floor but still had a veiw but higher is better some had balconeys
  • Stayed: October 2013, travelled as a couple
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Thank kyanalbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 20 November 2013

Dear kyanalbi,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to post Trip Advisor comment after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about our unique location.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

This is an excellent hotel in a very location in Knysna. The rooms were clean and large. Everything worked in our room, and we had a great view of the harbour. Free Internet access PCs with printers were available in a pleasant roomy cubicle location on every floor. The hotel is adjacent to the waterfront shops and restaurants and the local yacht club. The main street and some shopping malls are only a 10 to 15 minute safe walk. Staff was pleasant and helpful. The fridge in the room is a bonus,

Room Tip: Ask for a room overlooking the swimming pool and harbour
  • Stayed: October 2013, travelled with friends
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Thank Flexecutives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 13 November 2013

Dear Flexecutives,

Thank you for taking the time to post a comment on Trip Advisor after your recent stay with us. It warms our hearts whenever we meet & exceed our valued GUESTS' expectations. We assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

We appreciate your input in helping us strive for excellence!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

Good hotel in great location. Stayed as part of a large group. Rooms clean and comfortable with bonus of a fridge in the room. Breakfast had good selection of hot and cold food. Situated right of the waterfront surrounded by bars and restaurants.

  • Stayed: October 2013, travelled with friends
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Thank Avril84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 8 November 2013

Dear Avril84,

Thank you for your words of appreciation on the Trip Advisor comment that you posted after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and would like to thank you for words of appreciation.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

The location of this hotel is fantastic, right next to the waterfront and just seconds from the bars and restaurants. Super views from the sea-facfing rooms. Our room had 2 double beds and was spacious enough for 2 adults and a child. Free Wifi was appreciated. The swimming pool is lovely and warm and a decent size - great for the children. Drinks are a sensible price. Breakfast was good for food options but poor for service. We often waited for a long time to get someone to bring coffe/tea and the clearing of the tables was slow. The dining room is quite small so when it gets busy it can be difficult to find a seat and some guests had to eat in the bar - not a particular problem except that it was even more difficult to get the attention of staff for tea etc.

  • Stayed: October 2013, travelled with family
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Thank sophia27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 6 November 2013

Dear sophia27,

Thank you for completing a Trip Advisor review after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

We apologise for the inconvenience that you experienced in our Breakfast restaurant due to the lack of attention, which led to poor and inconsistent service. I can assure you that this is not the proud service that Protea Hotel Knysna Quays is usually proud to offer.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. The matter has been addressed with the relevant Management & STAFF members.

Thank you for helping us strive towards excellence!

Yours sincerely,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

A nice hotel in an excellent location. Positives: Convenient for restaurants and bars, secure parking is reassuring, breakfast excellent with a huge array on offer and spotlessly clean.
Negatives: a little characterless but it is a chain hotel
Worth paying the extra to get a view of the marina rather than over the town

  • Stayed: October 2013, travelled as a couple
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Thank Daisy_200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded 6 November 2013

Dear Daisy_200,

Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays.

We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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