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“Made us feel special!”

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Protea Hotel by Marriott Knysna Quays
Ranked #11 of 30 Hotels in Knysna
Certificate of Excellence
Ottawa, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Made us feel special!”
Reviewed 25 November 2013

We stayed at the hotel for one night while on our honeymoon - the staff knew this and had a welcome/congratulations sign for us at the front desk and a bottle of sparkling wine in our upgraded room. Despite the upgrade we still found it very expensive for what you get. The hotel is very clean and quiet - perfectly situated at the marina attached to many cute shops and restaurants. Our only regret was having breakfast at the hotel, it was very pricy for the area, and there were many other restaurants nearby we could have gone to instead.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tanya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 27 November 2013
Dear Tanya L,

Thank you for your words of appreciation on the Trip Advisor comment that you posted after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate our STAFF you commended for their exemplary service during your honeymoon.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again in the near future!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
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English first
ancaster
Level 5 Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 November 2013

Lovely clean hotel with staff that is friendly and knowledgeable. We ate our evening meals in one of the many waterfront restaurants that are adjacent to the property. I can/t think of a single negative.

Room Tip: ask for a lagoon-view room-wonderful to wake up to!
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dkdkdkdkdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 25 November 2013
Dear dkdkdkdkdk,

Thank you for your words of appreciation on the online GUEST review that you posted after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It warms our hearts knowing that we have satisfied our GUESTS' needs in every possible way!

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We hope to have the priviledge of welcoming you back to our hotel, soon.

Please feel free to contact me personally for any assistance you may require from our side in future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GB
Level 4 Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 November 2013

A very comfortable, clean hotel with excellent views of the lagoon. Convenient location for the shops and a short walk to a new shopping mall. Arrived in heavy rain and had to move rooms because of an electrical issue. This was done efficiently by very helpful staff with minimum fuss. Breakfast good choice and variety, very good omelette. Enjoyed the stay.

Room Tip: Rooms facing the lagoon for the views
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajb52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 21 November 2013
Dear ajb52,

Thank you for taking the time to complete a online review on Trip Advisor and to state your additional positive feedback after your recent stay with us at Protea Hotel Knysna Quays.

I am delighted to hear that our STAFF were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations.

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again soon.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 6 Contributor
235 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 19 November 2013

Modern, clean, light and airy, open plan reception with patio area and pool right on the quayside.
Very busy for breakfast but very good selection and a nice relaxed feel about the place. Good access to quay or town centre all walking distance with a nice safe feel. Also walked to Thesen island with nice cafe's.

Room Tip: Rooms face either the lagoon or the road. we had road facing but superb double/double glazing = no n...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 20 November 2013
Dear berni p,

Thank you for your words of appreciation on the Trip Advisor comment that you completed after your recent stay at Protea Hotel Knysna Quays. We are most delighted to receive your compliments. We feel rewarded when we meet AND exceed our GUESTS expecatations.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 5 Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 November 2013

Lovely hotel great views over lagoon, close to all restaurants, very clean great room and great hotel good size pool but unable to use it as it rained for two days but still enjoyed the area unable to do featherbed nature walk because of rain so went to see the big cats others on tour went to monkeys and birds so plenty to do. Went to JJs to eat twice amazing food and the sweet which is all the south africas specialities, wonderful.

Room Tip: A room over looking lagoon also upper floor we had ground floor but still had a veiw but higher is b...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kyanalbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 20 November 2013
Dear kyanalbi,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to post Trip Advisor comment after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about our unique location.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 6 Contributor
129 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 10 November 2013

This is an excellent hotel in a very location in Knysna. The rooms were clean and large. Everything worked in our room, and we had a great view of the harbour. Free Internet access PCs with printers were available in a pleasant roomy cubicle location on every floor. The hotel is adjacent to the waterfront shops and restaurants and the local yacht club. The main street and some shopping malls are only a 10 to 15 minute safe walk. Staff was pleasant and helpful. The fridge in the room is a bonus,

Room Tip: Ask for a room overlooking the swimming pool and harbour
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flexecutives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 13 November 2013
Dear Flexecutives,

Thank you for taking the time to post a comment on Trip Advisor after your recent stay with us. It warms our hearts whenever we meet & exceed our valued GUESTS' expectations. We assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

We appreciate your input in helping us strive for excellence!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level 6 Contributor
147 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 7 November 2013

Good hotel in great location. Stayed as part of a large group. Rooms clean and comfortable with bonus of a fridge in the room. Breakfast had good selection of hot and cold food. Situated right of the waterfront surrounded by bars and restaurants.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avril84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 8 November 2013
Dear Avril84,

Thank you for your words of appreciation on the Trip Advisor comment that you posted after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and would like to thank you for words of appreciation.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6570, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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