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“Love at second sight”

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Protea Hotel by Marriott Knysna Quays
Ranked #11 of 30 Hotels in Knysna
Certificate of Excellence
Zurich, Switzerland
Level 6 Contributor
194 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Love at second sight”
Reviewed 15 January 2014

After arriving late one night, being sent away from the hotel parking because it was full (there is a p just opposite the road), learning that there is no restaurant in the hotel (however there are several affiliated ones on the waterfront, just in front of the hotel) and getting into our room which was small and did not have an appropriate closet for travelers on a two-week trip, we were not too enthusiastic.

However: the friendliness of the staff more than equals out any inconvenience of a somewhat narrow room. From check-in to breakfast room to room service, we were pampered by the staff. Everybody seemed to care for the guests. If you want to feel good - this hotel is your choice.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 17 January 2014
Dear Marcel M,

Thank you for your words of appreciation on the recent TripAdvisor review that you completed after your stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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English first
Cape Town
Level 4 Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 January 2014

Reasonably priced rooms in a great location in the heart of the Knysna waterfront. The kids love the heated pool. The staff are exceptionally friendly and efficient. The breakfast is first class with a great buffet selection.

Overall a great hotel. My only suggestion for an improvement is to set up a kids games room with table tennis, games etc. Lots of kids around - that would work wonders.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 17 January 2014
Dear jimiti,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays, is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a online GUEST review after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! We appreciate you for helping us strive towards excellence.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2014 via mobile

Stayes here in January for a week with 13 others of my family. The staff were incredible and made our stay amazing. The location in superb and the outlook onto the marina is hard to beat. We loved the hotel and it's value for money is fantastic. Would definitely go back. !!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHeilig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 9 January 2014
Dear CHeilig,

Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales, United Kingdom
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 January 2014

Stayed her 18th and 19th December 2013 Brilliant location and we had a lovely room overlooking the lagoon. When we arrived we were told the room wasn't ready yet and to come back at 2, we went back at 2.30 and the room they had originally given us was still not ready so they gave us another room so not a problem. It was a lovely place but very busy when we were there. I know it was nothing but I was surprised that we had to pay parking even though we were guests. The breakfast was lovely but it was in a very noisy crowded dining room and we were seated in a really crowded area.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennynorthwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 9 January 2014
Dear Jennynorthwales,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to post a TripAdvisor comment after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive location, as we truly believe that we have the best location in Knysna.

We apologise if any inconvenience caused during your stay. Unfortunately during December months, our hotel accommodates a larger amount of GUESTS than usual, as it is our peak season.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 5 Contributor
75 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 January 2014

The room was really nice and spacious. We visited South Africa in Sept and the weather was not that warm - every place we stayed had a pool, but this was the only heated one and so the only one we swam in, and it was lovely. The location is good and you can safely walk down to the waterfront for dinner in the evening. We only had breakfast in the hotel - huge selection and great food. Knysna was a great place with lots to see and do. This was probably the least deluxe hotel on our trip (we travelled off season so could afford nice places) but still it was excellent and I wouldn't hesitate to come back.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oasisgirl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 4 January 2014
Dear Oasisgirl80

Thank you for your words of appreciation on TripAdvisor after your recent stay with us. We trust you enjoyed the rest of your holiday in South Africa?

We are pleased that you enjoyed our heated swimming pool and the breakfast. I agree, Knysna and the surroundings has so much to offer for everyone. The hotel is known for its unique location and the Waterfront makes it the ideal base for all visitors.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again in the near future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 January 2014

The rooms are not huge, but its nice. The hotel is brilliantly located. The breakfast is plentiful and fresh and hot. There is hotel parking and its very very safe to walk anywhere from here. We went as a family of four and had a room with two double beds and a balcony overlooking the small but nice pool.. It was big enough for all of us and all our luggage and we have super memories. The staff were very helpful and the breakfast was good. We liked it.

Room Tip: we had a two double bedded room wth balocny overlooking the pool. We liked it very much.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolineJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 4 January 2014
Dear CarolineJames,

Thank you for taking the time to complete a review on TripAdvisor.

I am delighted to hear that the STAFF were so friendly and efficient. I wish to assure you that we will congratulate the TEAM for doing an outstanding job!

We hope to have the privilege of welcoming you to Knysna and the Protea Hotel Knysna Quays again in the near future.

From all of us at the hotel, thank you again.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 January 2014

We visited the hotel during the busy season of the Xmas holidays. From the moment we arrived at the hotel parking, we were greeted and welcomed by the staff - even the cleaning staff from the contract cleaning company made a special effert to greet us with a friendly smile. This can only be achieved by dedicated management.

The hotel is very child friendly without making adults feel out of place. The hotel is part of the quays with plenty of options of restaurants.

Room Tip: Choose rooms on the marina side on one of the upper levels for a better view.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenE0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 4 January 2014
Dear KarenE0

Wow, thank you for this wonderful review on TripAdvisor.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6570, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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