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“its ok”

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Protea Hotel by Marriott Knysna Quays
Ranked #11 of 30 Hotels in Knysna
Certificate of Excellence
Aberdeen, United Kingdom
Level 5 Contributor
72 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“its ok”
Reviewed 29 March 2014

Been 2 nights now, room nice & spacious, fantastic view over the quays, breakfast nice and service v/g , but it lacks athsphmore, tourists galore, but nothing to do in the hotel, bar like a morgue,have to go out for food & ale:

Room Tip: Book a room with lagoon view :
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank yarrum47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 1 April 2014
Dear yarrum47,

Thank you for taking the time to post your additional comments on TripAdvisor after your recent stay with us here at Protea Hotel Knysna Quays.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We apologise that we could not meet all of your GUEST expectations, but we should welcome another opportunity to show you Protea Hospitality at its best!

Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again in the near future.

Assuring you of our best service and personal attention at all times!

Yours sincerely,

Paul Fielder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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English first
UK
Level 5 Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 March 2014

Stayed here for 2 days whilst ding the garden tour. we were fortunate to have rooms overlooking the lagoon so fantastic views. Rooms were large with two queen size beds with all amenities we required. Breakfasts are great with plenty of variety. Superb location and great service.

Room Tip: choose those overlooking lagoon
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark1251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 1 April 2014
Dear mark1251,

Thank you very much for taking the time to post your additional comments on TripAdvisor, as our GUESTS' perceptions of the service they receive whilst staying at Protea Hotel Knysna Quays, is the only true yardstick we have for measuring whether or not we have met their expectations.

We were delighted to receive your compliments, as it was our pleasure to accommodate you.Your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any any assistance that you may require from our side in future. We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 6 Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 March 2014

We stayed in this hotel for two nights while on a Garden Route tour. It was very comfortable and had a great location on the bay. Breakfast was excellent with plenty of options and the pool was very clean and refreshing. We had a view over the shopping mall which was okay but the lagoon facing would have been much better.

Easy access to all the water front activities as well as restaurants in the evening. I would definitely recommend this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussie_Tourer_62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 25 March 2014
Dear Aussie_Tourer_62,

GUESTS' perceptions of the service they receive whilst staying at Protea Hotel Knysna Quays, is the only true yardstick we have for measuring whether or not we have met their expectations.

I should, therefore, like to thank you for taking the time to complete an online GUEST review after your recent stay with us. We would like to assure you that your comments are being used constructively to maintain and improve our service standards and facilities, where necessary.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Best regards,

Paul Fielder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mirfield, United Kingdom
Level 6 Contributor
118 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 17 March 2014

We have never stayed in a Protea Hotel before but were pleasantly surprised at how good it was. The room was a nice size, very clean and had all the amenities. The pool was a good size, had plenty of sun beds and was sparkling clean.The breakfast was varied. Cold meats, cheeses, cereals, bread and the choice of a hot breakfast all buffet style but the eggs were cooked for you by the chef. The staff were friendly and helpful and the hotel is within walking distance of the waterfront restaurants, bars and shops not to mention the town shops. We would definitely stay there again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 18 March 2014
Dear Margaret H,

GUESTS' perceptions of the service they receive whilst staying at Protea Hotel Knysna Quays, is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a review on TripAdvisor, after your recent stay with us and to assure you that your comments are being used constructively to maintain and improve our service standards and facilities, where necessary.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 March 2014

We arrived late in the afternoon. Baggage was swiftly transferred to our room which was spacious and had a good view onto the waterfront.

The location of the hotel is excellent, within reach of plenty of facilities. We needed the local supermarket for water and minor medicines and it was in walking distance.

A few steps past the pool and you are on the quayside where there are shops and restaurants that should please most. Had time to change and a quick look round the area before heading to JJ's restaurant for our evening meal. Place seemed busy but our tour guide had pre-booked tables for us.

Would definitely like to stay here again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 18 March 2014
Dear John A,

Thank you for your words of appreciation on the TripAdvisor review that you completed after your recent stay here at Protea Hotel Knysna Quays.

We are delighted to receive your compliments and It was our pleasure to accommodate you. Your interest and loyalty are truly invaluable to us and we are happy to hear that we could meet & exceed your expectations.

Please feel free to contact me personally, for any assistance that you may require in the future.

We look forward to welcoming you to Protea Hotel Knysna Quays in the near future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham sussex
Level 6 Contributor
268 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 7 March 2014

We chose this hotel as it was right on the quay and therefore we wouldn't have to use the car. We paid extra for a lagoon facing room but as we were on the ground floor couldn't see much of the lagoon but still better than facing a car park. The room was adequate and we were surprised how quit it was.

Room Tip: do have a lagoon room
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 9 March 2014
Dear Suejm,

Thank you for completing a online review via TripAdvisor, after your recent stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.

We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, United Kingdom
Level 5 Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 March 2014

Located on the quay, stunning views over the estuary. Plenty of shops and cafes within easy walking distance. Breakfast plentiful and very good. Pleasant seating area around the pool. Staff friendly and helpful.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GOINGTOURING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, 9 March 2014
Dear GOINGTOURING,

Thank you for your words of appreciation on the online review that you completed on TripAdvisor, after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6570, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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