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“Great Value”
Review of Lagoon lodge

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Lagoon lodge
Ranked #41 of 127 Knysna B&B and Inns
Certificate of Excellence
Heidelberg, South Africa
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Value”
Reviewed 21 February 2014

Given the low costs I expected things to be rather basic. I was pleasantly surprised. A friend and I stayed in room 6, which was actually a two rooms one of which had a kitchen area with a fridge and microwave etc. The rooms were nice and spacious.

The breakfast was very good and the service was friendly. I would happy stay here again.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChristinaAuret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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102 reviews from our community

Traveller rating
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    16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 December 2013 via mobile

We stayed two nights at the lodge and were pleasantly surprised by the quality of the lodge considering the price. Had a lovely view of the lagoon and the knysna heads from the balcony. The breakfasts were excellent and the staff very attentive. Susan, the owner, was very friendly and helpful when she heard of our plans for the day. Only drawback is the toilet/bathroom space that has no door - Wooden screen to separate it from bedroom. No privacy and very unsteady - difficult to handle. Overall though, had a good stay.

Stayed December 2013, travelled as a couple
Helpful?
Thank Kevin Thomas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013

We stayed there 3 nights in May 2013. 3 adults and 2 kids ( 6 months old and 5 year old). Overall we were pleased with our stay. They provided a baby cot for the baby with clean sheets.The breakfast was excellent.The heated blankets are a bonus because it would have a cold night without them. Susan (the owner) went out of her way to make our stay pleasant, she offered to hold the baby while we had breakfast. She also provided a lot of helpful advice regarding popular tourist destinations around the area. If we ever come back to Knysna we will consider staying there again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OtsMog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level 5 Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 31 October 2013

One has to be honest based on their experience with the venue.

It was excellent value for money, in fact the cheapest place that I've stayed at (cost wise) that certainly offered amenities above their price.

Comfortable room. Fair Service. Not a very full breakfast, but it's more than enough to get your day started.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerCza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mijdrecht
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2013

Knysna Lodges has got self catering cottages,flats and Lagoon Lodge where we stayed.
Communal kitchen, very good beds,perfect shower,and a very nice breakfast.
The staff is very friendly and does its utmost to help you when you want things done.
really a very nice place to stay, and what is also important affordable !!
We really can recommend it, we loved our stay there and in the end we extended our stay with yet another day.

Room Tip: We stayed on the first floot with a magnificent look at the bay.Breakfast on the balcony with the su...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rob v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2013

We stayed here with 8 persons. They went through all of our bags and stole money. We noticed it because zippers were left open and things were moved. We couldn't use the safe because it was closed. The staff must have stolen it because there were no windows open and the doors were locked. When we complained about it they defended their staff and the owner was rude.
It made our stay here unpleasant.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie-020west
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan K, Owner at Lagoon lodge, responded to this review, 29 October 2013
Dear Guests,
We deeply regret your unfortunate experience at our lodge.
I was informed after the effect, but was told that the guests did not want to wait for the police to investigate the matter.
It is deeply unsettling to believe that one of our cleaning staff may be capable of such a thing, as Joyce worked for us for nearly 7 years and Cynthia 5 years with never any problem concerning integrity and honesty as this was always an utmost requirement for their employment.
However, this is totally unacceptable and will require drastic measures!
Please contact me directly on kleiniekruger@gmail.com to assist me in the investigation, I'd like to discuss the specifics with you. I is a pity that we do not have a case number from the police.

Please do contact me

Best Regards

Susan Kruger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 30 August 2013

The Lagoon Lodge is one of the cheapest places to stay in Knysna, so you can expect that it is a low budget place. It is okay to stay here if you don’t mind stained but clean towels and bed sheets, limited access to Internet, no heating in winter so guests and staff are wearing jackets at breakfast (the electric blankets in bed make up for some of the inconvenience) and cold water when other guests are also using water. The breakfast is okay - although the coffee from the previous night is boiled again in the micro wave - and the staff seems friendly as long as you don’t bother them. We were warned by a previous comment a few days ago on Trip advisor about the theft of money from a room while the guests were having breakfast in the Lagoon Lodge. It made us cautious and this was not without reason… We used the number-locks to close our suit cases and did not leave any valuable things behind in the one suitcase that could only be locked by a zipper. Of course we locked our room and the front door (guests receive instructions to lock the front door). But when we returned after half a day in the Forest, we noticed that someone had replaced our suit cases and tried out number combinations on the locks of both them (they were turned to different combinations than when we left them). Also, the zipper of the suitcase that could not be locked was left open all the way! The doors and windows were still intact and locked, which makes you very suspicious whether someone has a spare key or whether the staff is unreliable. In any case: be warned people, take your valuable belongings with you when staying at the Lagoon Lodge!!

  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Hollander2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan K, Owner at Lagoon lodge, responded to this review, 29 October 2013
Dear Guest,
Thank you for your valuable input.
This is totally unacceptable and require drastic measures
We take note and are currently busy with intensive investigation, to alleviate the problems
Please confirm your date of stay and Room nr if possible.

Best Regards
Susan Kruger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lagoon lodge

Property: Lagoon lodge
Address: 140 Old Cape Road | Paradise, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Beach Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
Ranked #41 of 127 B&Bs / Inns in Knysna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lagoon lodge 3*
Number of rooms: 7
Official Description (provided by the hotel):
If you need to break-away to an elegant and romantic setting, or a ideal setting for a golf trip, as it is just down the road from a renowned golf course.(special excursions can be arranged for the non-golfing partners. We serve a recommendable 3 course breakfast in the dining room or balcony overlooking the lagoon. 7 elegant double rooms with bathrooms each. Dstv and each a amazing view. ... more   less 
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