The beauty of our tree house,it's interior and all the nooks and crannies you can hang out in at the Lodge is without question. However there's a fundamental problem with this establishment. I think it has forgotten its primary purpose and that's to give guests a great experience. The hotel only offers a 6-course dinner which is fine for one evening, very tasty but a real marathon to get through. As it is quite a palava to get in and out of the lodge (you have to call for a driver to ferry you up and down the hill and then it's a 14km round trip to Knysna) we wanted to have a light snack in the hotel one night. This request was met with a flat out no. No apology, no offer to make us a sandwich or make a reservation at a nearby hotel. Just indifference and even when I escalated my disatisaction the next day, same indifferent response. This was just one example of how front of house staff were trained. The comparison with Hog Hollow in Plettenberg Bay really underlined for us how poor the service at Phantom Forest is. At this price point hotels can't afford to rely on the quality of the rooms alone, service has to be exemplary and proactive. Very disappointing and over rated.
- Official Description (provided by the hotel):
- The award winning Phantom Forest lodge and boma restaurant is situated in a private reserve on the Knysna River estuary, a magnificent setting of indigenous forest, fynbos and estuarine wetland. Designed to create only the lightest footprint , Phantom Forest offers superb luxury in complete harmony with nature. Accommodation consists of fourteen evocative "tree suites", perfectly integrated into the forest. Nature lovers can explore the reserve via forest and fynbos trails or canoe trips along the river. The Boma restaurant offers international cuisine served in the classic style while the body boma wellness spa provides a range of natural treatments. ... more less
- Reservation Options:
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- Also Known As:
- The Phantom Forest Eco-Reserve Hotel Knysna
- Phantom Forest Eco Reserve Knysna