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“Even better than before!”
Review of Conrad Pezula

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Conrad Pezula
Ranked #5 of 30 Hotels in Knysna
Certificate of Excellence
Reviewed 7 July 2013 via mobile

Conrad Pezula is a fantastic place to stay whilst in Knysna. We've stated at Pezula in 2010 and if possible everything is even better now. The rooms are spacious, modern and have brilliant views.

The restaurants are great ( Zachary's is a tad pricey), Noah's bar is lovely with a good wine selection and the staff is really friendly - we had good service.

My only complaint is that at breakfast they seemed understaffed and it took us some time to get coffee and to order.

I do recommend this hotel. It is exceptional.

  • Stayed: July 2013
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1  Thank Reenwoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 9 July 2013

Dear Reenwoud,

Thank you for giving us such a big compliment. To hear from return guests that we are better than we where is always the best feedback we can get and all the hard work in reacting to guest comments like we do in Tripadvisor pays off.

Thank you for drawing the attention to breakfast as a need area and we will certainly focus our attention in that area.

We look forward to receiving you back at Conrad Pezula with your next visit to Knysna.

Best Regards

Gert

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Reviews (821)
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579 - 585 of 822 reviews

Reviewed 3 July 2013

Spent 3 nights at this property with my wife and daughter, wrapping up our vacation to South Africa. I was extremely disappointed at the stay. First, the good points. The property was beautiful and the rooms were fantastic. Extremely nice bathrooms, beds, and the rooms were large. That said, the staff excellence and ability that I've come to expect from a Conrad were no where to be found here. Wireless Internet in the rooms did not work, even after repeated attempts to fix. The award winning restaurant, Zacharys, was unavailable to us 2 our of the 3 nights we were here. The other hotel restaurant had a limited and uninspired menu. There was no Executive lounge, thus no evening cocktails or canapes. Free breakfast was provided down in the cafe, but the spread was uninspired and not anywhere close to the options provided at other Conrad properties. I would have ranked this property lower, but after complaining about Zacharys being unavailable, they took off one night's dinner. My advice? Go elsewhere or at least don't expect Conrad type service.

  • Stayed: June 2013, travelled with family
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2  Thank Catbert10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 17 July 2013

Dear Catbert10,

Your opinion in the review matters to us and we value the input. We are sorry that you felt the menu was uninspiring. Our Food and Beverage team spend a lot of time sourcing only the best ingredients and our Executive Chef is very particular to follow the season with his food.

Please accept our apology for not having Zachary's open. We decided to close it for two nights a week but will review that strategy in light of your comment.

Thank you for the compliments you provide and we will be sure to pass that, as well as teh constructive criticism on to our team so we can improve on teh entire guest experience.

Thank you for taking the time to provide a review on Trip Advisor. We appreciate it.

Best Regards

Gert Venter

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Reviewed 3 July 2013

The Conrad Property is one of the better properties that South Africa has to offer.......both in terms of location as well as staff. We unfortunately spent only a day and a half on the property which we felt was too short to enjoy all the awesome facilities at a guests disposal....... A tip if u are travelling to S Africa.... Spend one day less in Cape Town and one day more in Knysna.... All the activities are along this route..... The ostrich farm, cango caves, cheetah reserve, quad biking etc.......Knysna becomes the focal point to enjoy all these activities at leisure. The property itself is well managed with a fantastic team of staff who go out of their way to make ur visit an enjoyable one. The golf course is an added bonus to the property. Would definately recommend staying in this property.

  • Stayed: June 2013, travelled with friends
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Thank travelindia09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 22 August 2013

Dear Travelindia09,

We love hearing compliments like this and are very grateful for receiving such a raving review.

We have to agree with you about the Garden Route and what it offers compared to Cape Town. Here you can be as busy or as relaxed as you like. Thank you for staying at Conrad Pezula and recommending us.

We look forward to welcoming you back in the not too distant future.

Best Regards

Gert

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Reviewed 3 July 2013

Good facilities and an excellent venue. Staff generally very friendly and helpful baring one small incident that does was handled well and does not change my opinion that this is one of the best facilities of it's type in South Africa

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
Thank Seetella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 9 July 2013

Dear Seetella M,

Thank you very much for giving us this review and filling out our post stay survey. Your feedback is valuable and we appreciate guests interacting with us after their stay.

Keep well and we look forward to welcoming you back to Conrad Pezula in the not too distant future.

Best Regards

Gert

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Reviewed 3 July 2013

I found the staff were very friendly and attentive at all times and the under floor heating in the bathroom was a l real pleasure. The view from our room was spectacular and the location of the hotel is perfect for going into town and or to The Heads.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Conrad Hotels & Resorts
2  Thank Gillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 22 August 2013

Dear Gillian W,

The underfloor heating does make the difference on a cold winters day. Thank you for providing us with a review and allowing other travellers to see what it is like to stay with us. We appreciate it.

We look forward to receiving you back at Conrad Pezula in the not too distant future.

Best Regards

Gert

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Reviewed 11 June 2013

We stayed here for 2 nights at the end of our 12 day tour from Cape town to Port Elizabeth. This was our first visit to South Africa and we had been surprised at the standard of all the places we had stayed at on our tour but, this hotel surpassed them all. And just when we had got used to the excellent service, beautiful room and stunning views and didn't think it could get better, we took the shuttle down to the beach. An expansive picturesque beach which we had to ourselves, apart from when someone came to setup our sunlounges and to bring down our lunches.

  • Stayed: May 2013, travelled as a couple
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2  Thank yorkpudding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 19 June 2013

Dear yorkpudding,

We are so pleased that you had such a fabulous experience at our hotel. The month of May is a beautifull month in the Garden Route and you obviously experienced the best our region has to offer.

Thank you for taking the time to write such a glowing review about us, we are grateful and look forward to welcoming you back in South Africa and the Garden Route.

Best Regards

Gert

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Reviewed 29 May 2013

Staff anticipated our needs and provided us with what we needed even before we knew we needed it. The hotel catered for our every need and ensured that we were well taken care of. Never did we feel the staff were intrusive and it seemed as though everything just happened without effort. Thank you for an amazing stay

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
1  Thank Lirene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this reviewResponded 19 June 2013

Dear Lirene V,

Thank you for the review and recognizing the Team members as a key touch point during your stay. We pride ourselves in the way our team connect with our guests but still allowing you, "The Luxury of being yourself"

I am pleased that you enjoyed the time with us and look forward to welcoming you back in the not too distant future.

Best Regards

Gert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Pezula

Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Region: South Africa > Western Cape > Knysna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Knysna
#1 Business Hotel in Knysna
#4 Family Hotel in Knysna
#5 Luxury Hotel in Knysna
#6 Romantic Hotel in Knysna
Price Range: £127 - £440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more   less 
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Also Known As:
Pezula Hotel Knysna

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