This is a gorgeous property with among the loveliest rooms we have ever stayed in. They are spacious, well appointed and very clean. The staff is friendly and they want to help. What this hotel needs is a quick once over on getting the details right. Here are some examples. They mention to us that you are welcome to order a DVD at night and it will be delivered with complimentary popcorn. My girls were thrilled and tried two nights to make this happen but the popcorn never arrived. Why offer it at all if you cannot follow through? There is no iron in the room and we asked for one. It took 3 phone calls and 55 minutes for it to arrive. For New Year's Eve we attended one of their functions and the promise of a glass of welcome champagne never arrived and the DJ was 1 hour late - starting at 11 instead of 10. All of these are minor if they happen in isolation but I sense of pattern of not quite being ready for prime time.
- Official Description (provided by the hotel):
- Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more less
- Reservation Options:
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- Also Known As:
- Pezula Hotel Knysna