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“Great Hotel”
Review of Conrad Pezula

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Conrad Pezula
Ranked #5 of 30 Hotels in Knysna
Certificate of Excellence
Johannesburg, South Africa
Level 6 Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great Hotel”
Reviewed 4 February 2014

Really loved the Pezula Resort Hotel & Spa in Knysna. Fantastic accommodation, great views. Overall great experience. However, stay away from the Turbine Hotel - stayed at this hotel for a night - hugely disappointing. Should have stayed another night at the Pezula Resort Hotel & Spa.

  • Stayed February 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Francois V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this review, 22 February 2014
Dear Francois V,

One night always seem to be disappointing. I am pleased you enjoyed the evening and teh day with us and look forwad to welcoming you for a longer stay the next time you are in Knysna.

Thank you for the review and teh public recognition. I am proud of the team and what they do to create lasting memories.

Travel Safe

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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805 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
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English first
Bruges
1 review
Reviewed 3 February 2014

An excellent stay. Terrific views from the balconies. We thoroughly enjoyed our stay and would recommend the resort to anyone who would appreciate a luxurious holiday. The golf course is excellent as well.

  • Stayed January 2014, travelled as a couple
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    • Sleep Quality
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank RickyBruges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this review, 22 February 2014
Dear RickyBruges,

I appreciate the time you took to provide us with a review. Thank you. It is always nice to hear what our guests enjoy and give fellow travellers an idea of what to expect.

Travel safe and we hope to see you soon.

Best Regards

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeffreys Bay
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 February 2014

We took a short break for a special occasion to the Conrad Pezula and expected a beautiful place and was definitely not disappointed; the finishes in the rooms and bathroom are exceptional and the furnishings absolutely beautiful. The main building and entrance, lounges, bar and restaurants are all beautifully designed and furnished, inviting you in. However, the quality and choices offered, as well as the service, was a bit disappointing. Also, we did not find it very child friendly, although we did love cycling around the golf course early the next morning and the kids enjoyed being transported in the golf carts!

  • Stayed August 2013, travelled with family
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Helpful?
Thank Rhelda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Conrad Pezula, responded to this review, 21 April 2015
Dear Rhelda

Thank you for your review and for choosing to spend your special occasion at Conrad Pezula.

While I am pleased that there were aspects of your stay that you enjoyed, I am concerned to hear that there were areas that you were disappointed in for which we sincerely apologise.

Please rest assured that we take every opportunity to learn from any mistakes we may have made and thank you for your feedback. It is only through feedback that we continuously improve.

We do hope we will have the opportunity to welcome you and your family back again and restore your confidence in us.

Kind regards

Victor Chalfoun
General Manager
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Wiltshire
Level 5 Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 26 January 2014

I visited Pezula for the second time with my wife and two young daughters. We stayed for 11 nights and the hotel is one of my favourites in South Africa. The staff are exceptional, special credit should go to Liesel and Helen who are a massive asset to the hotel. The location is good, the rooms a decent size, spa pleasant and food is fine.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank Titanic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this review, 22 February 2014
Dear Titanic1,

Thank you for acknowledging the service you received. As a Top Contributor and a Super Long Stay guest in our hotel you definately know what to expect and we are honoured to have had you in the hotel for so long.

I appreciate the time you took to post a review and recognizing the team members by name inspires everyone to go the exra mile. Thank you for making our job easier and I look forward to welcoming you back to Conrad Pezula.

Best Regards

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 6 Contributor
232 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 24 January 2014

We traveled to SA for my 40th Birthday and the stay in Pezula was the end of a fantastic trip that I really will never forget. SA is truly amazing :)

Having stayed in the Hilton CT and numerous other bespoke hotels on the trip I was really looking forward to Pezula. I am a Diamond HH so travel a lot (I've stayed in Conrads on most continents) so my expectations were fairly high. Pezula failed to deliver and I am still a bit unsettled by the experience a month on.

First impressions are very positive. The hotel is really smart and clean, the room was amazing and the staff who checked us in (quite late) were very professional. While at the hotel we used the Spa twice and golfed, both were very impressive and the staff in these facilities went out of their way to be helpful and welcoming.

Unfortunately, our experience in Cafe Z (for breakfasts in particular) was just simply appalling. Similar to Hamish11 we experienced the aggressive waitress. I noticed her being exceptionally rude to another customer and she then turned on me! She really was very very rude and the whole thing was very unpleasant. We actually decided not to breakfast in Cafe Z afterwards, we also decided against Zachary's for this reason.

There does seem to be a more general breakfast issue though - once shown to your seat you are asked for tea or coffee. Coffee seems to take an excessive amount of time for what is just filter and arrives in a teapot! There is a very limited selection (Hilton CT is FAR superior) and the "hot" food is lukewarm, at best. Oh and no toaster.

The other thing I was less than impressed with was the reception service. Any time we rang for something it would take an inordinate amount of time, and numerous follow ups, to complete. We actually sat in one night and waited for over 2 hours for the fire to be lit, we must have rang 5 times....then gave up. On check-out not one of the 5 members of staff behind reception asked me if I had enjoyed my stay or thanked me for my custom.

I expect a lot more from any 5* hotel but particularly a Conrad.

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank Livo_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this review, 25 January 2014
Dear Livo_73,

Thank you for the review. I always value feedback and appreciate the fact that you took the time to advise us of your experience.

Please accept my apology for the poor service you received. It certainly is never the intention of any hotel to upset their guests or deliver poorly. We have subsequent to your stay revised some elements of our breakfast service and it runs a lot smoother now.

Thank you for staying with us and supporting us and I look forward to welcoming you back to Conrad Pezula should you travel to Knysna again. Please advise me direct of your travel dates.

Thank you for being critical and assisting us to improve.

Sincerely,

Gert
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Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 January 2014

My family and I stayed in the hotel for 2 nights. It was my husbands 60th birthday surprise and we very much enjoyed the stay! All of us had a treat at the Spa as well which were wonderful!! The restaurants on the premisses are excelent! Why go overseas if you can get it all here on your doorstepp, South Africans??

Room Tip: Every room has a magnificent view
See more room tips
  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank Plattelander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this review, 25 January 2014
Dear Plattelander,

Happy Birthday to your husband!

I am so pleased that you enjoyed the time with us. It's always so special when we have the opportunity to look after our guests with special occasions. Thank you for the review and selecting us as you best hotel in South Africa.

Best Regards

Gert
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Switzerland
Level 6 Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 21 January 2014

This is a must for anyone doing the Garden Route , a gorgeous location wonderful golf course perfect service good food and very relaxing .

All the rooms suites are special with open fire places and some even more than others .

Can only say in my opinion all would be happy visiting this resort .

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonathonSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Conrad Pezula, responded to this review, 25 January 2014
Dear JonathonSwitzerland,

Thank you for staying at Conrad Pezula and secondly for giving us a 5 star review. We never take them for granted and thank you for recognizing the team that looked after you. I am pleased you had a great time and that fond memories will be with you about your stay in Africa.

I look forward to welcoming you back to Conrad Pezula with more great golf and exquisite food.

Best Regards

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Pezula

Property: Conrad Pezula
Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Region: South Africa > Western Cape > Knysna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Knysna
#1 Business Hotel in Knysna
#4 Family Hotel in Knysna
#5 Luxury Hotel in Knysna
#6 Romantic Hotel in Knysna
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more   less 
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Also Known As:
Pezula Hotel Knysna

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